Knowledge Management

Knowledge Management, KCS, Content Findability, Knowledge Base Health

5 Reasons Why Knowledge Management Programs Fail

April 29, 2022

A future-proof knowledge management strategy is crucial to improve self-service & reduce user effort. Want to know why your KM efforts are failing? This blog explains.

KCS, Knowledge Management, Content Findability, Customer Support, CX

Top 5 Challenges Businesses Need to Overcome to Successfully Adopt KCS

March 30, 2022

KCS is taking the customer service world by storm. But after the initial kick-off, many firms leave the knowledge management programs hanging. Wondering why? This blog post explains.

Customer Support, Knowledge Management, Agent Productivity, Content Findability

5 Easy Ways to Ace New & Unknown Support Issues

March 2, 2022

Achieve support equilibrium by minimizing agents' time spent on known issues and empowering them with information to resolve new incidents. How? Here are five easy ways:

Knowledge Management, Customer Success, Customer Community, AI

Communities of Practice: The Hidden Fountainhead of Knowledge Management

February 16, 2022

The community of practice; in knowledge management is making a comeback to rescue industries from emerging global challenges. This blog post explains how.

Cognitive Technology, Content Findability, Search Relevance, Knowledge Management, UX

5 Simple Ways to Improve Findability of Your MadCap Flare Content

February 4, 2022

Cognitive technology maximizes content findability & usability of your content documentation developed with MadCap Flare. This post explains.

Cognitive Technology, AI, Knowledge Management, Personalized Support, E‑learning

Cognitive Technology for Higher Education: All-Encompassing Package for Managerial Success

January 28, 2022

The shift to digital-first has resulted in a myriad of managerial challenges around engagement & UX. This post reveals how cognitive technology can help overcome them.

Cognitive Technology, CX, Knowledge Management, Content Findability

5 Ways Cognitive Technology Sets Up a Knowledge Shop in Joomla! Websites

January 27, 2022

Extend the capabilities of your Joomla website with SearchUnify. it unifies siloed data, retrieves relevant content for an elevated UX. Read more here.

Cognitive Technology, AI, Knowledge Management, Personalized Support, E‑learning

Cognitive Technology for Higher Education: A Panacea for Educators’ eLearning Woes

January 20, 2022

Virtual learning setting brought a ton of hurdles for educators in the higher education sector. This post unveils how cognitive technology combats them like a pro.

Cognitive Technology, AI, Knowledge Management, Personalized Support, E‑learning

Cognitive Technology for Higher Education: Empowering Students to Ascend with eLearning

January 17, 2022

Remote learning brought a profusion of challenges and opportunities for students. Read this blog where we unveil how cognitive search combats them like a pro.

Salesforce Service Cloud, Salesforce, Customer Support, Agent Productivity, Knowledge Management, Escalation Management

How SearchUnify Makes Salesforce Service Console Users’ Life Easier

January 7, 2022

Simplify your support agents’ life working in Salesforce Service Cloud with SearchUnify’s unified cognitive platform. Tap into AI & ML to redefine information discovery.

Knowledge Management, Content Findability, AI

Stride into 2022 with Top 5 Knowledge Management Trends

December 8, 2021

Before selecting a solution to tackle your KM woes, get up to speed with the top 5 trends shaping these platforms, that will guide you through 2022 & beyond.

Customer Service, Knowledge Management, Intelligent Swarming, AI, Mamba '22

Expedite Your Journey to Proactive Support with Intelligent Swarming

December 2, 2021

Gone are the days of long response times and hand-offs. It is time to say au revoir to the archaic tiered support model and hello to the proactive and collaborative model - Intelligent Swarming. Read on to know more.