Deliver the most relevant experience to your users on any self-service platform by leveraging AI‑powered intelligent tuning and controlled manual tuning
Boost discovery for your most relevant content pieces with AI
Make every user interaction relevant by delivering most relevant content to your users exactly when they need it. SearchUnify’s intelligent AI algorithms analyze user behaviour, synonyms, historical click-throughs and page rating to push query-resolving content to the top of the search results page even if the keywords do not match.
Help power a relevant customer experience by controlling the ranking of upto 10 search results for a specific keyword or a set of keywords with keyword based manual tuning.
Whether you want to display more videos from Youtube or present more community discussions as search results, content-based manual tuning allows you to personalize and increase the probability of results from one or more content sources appearing more frequently in search. You can also boost a search result that matches any crawler field value. For instance, if you want to index YouTube videos and rank them based on their like count, you can activate Count-Based Boosting on the field “Likes.”
Not all searches are the same, even with the same search query. A customer searching for your latest release might be interested in new features and their use cases, whereas an agent could be looking for content to help the customer make the most of the newest additions. With intent-based boosting, you can ensure everyone finds the most relevant content based on their specific needs.
Boost discovery of certain content pieces by manually controlling the search rankings based on discussion status, keyword match in titles, click boosting base and age of the content piece, all aligned to your custom requirements.
Audit the performance of your tuning efforts with ‘Test your tuning’ that replicates the behavior of your search clients to give the admin a clear picture on how the search rankings will be affected post any change or update.
In case a relevant piece misses the top spot, SearchUnify’s insights engine can help. Its comprehensive reports, like Top search queries with unranked results, help you identify such queries based on the occurrences of the keyword. As a result, you get your hands on a ready-to-use list of content recommendations that require boosting.
By using SearchUnify to harness the power of AI, Bluebeam was able to use technology to dramatically improve our customers’ support experience.
For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest.
The level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful.
We are able to securely share relevant information from all our portals with the ultimate goal of achieving greater self-service.
Know the latest trends and best practices in customer supportView all Resources
Don’t just believe everything we say. Not yet. Experience the power of unified cognitive technology and see how it helps you delight your customers, stakeholders, and employees. Take a live demo. It’s free!