Search Tuning | Improve Search Precision with SearchUnify

SearchUnify's Search Tuning leverages advanced AI agents and augmented intelligence to continuously refine search precision and deliver relevant, personalized search experiences. With cutting-edge features like AI-powered auto-tuning, keyword-based tuning, and intent-based tuning, Search Tuning empowers support teams to enhance user satisfaction and boost productivity.

Want to see Search tuning in action?

Watch Now

AI-powered Auto Tuning

SearchUnify’s intelligent Agentic AI algorithms analyze user behavior, synonyms, historical click-through data, and page ratings to surface the most relevant content—even if keywords do not match directly. This eliminates search blind spots and ensures users find what they need effortlessly.

Fueling Augmented Intelligence through Manual Tuning Controls

Keyword Based Tuning

Intent Based Tuning

Content-Based Tuning

Custom Tuning

Regex Tuning

Keyword Based Tuning

Intent Based Tuning

Content-Based Tuning

Custom Tuning

Regex Tuning

Real World Customer Success Stories

Accelerated ROI

Proven performance

Trusted by industry pioneers.

View Case Study

Automation Anywhere, a global leader in Robotic Process Automation, sought to enhance support efficiency and improve customer experience by strengthening knowledge capture, VoC integration, and data usability. By deploying SearchUnify Knowbler, they intelligently transformed their content creation, leveraging pre-built templates, AI-generated titles, and customizable prompts to meet real-time support needs more effectively.

Key Outcomes:

Accelerated knowledge delivery, reduced content creation effort, and enhanced support team productivity.

57%

Boost in knowledge creation

37%

More contributing agents

46%

Cut in publishing time

View Case Study

Accela, a leading provider of cloud-based civic solutions, faced increasing support case volumes and agent burnout. By deploying SearchUnify Agent Helper, the team unified case context, automated response creation, and gained real-time insights into customer sentiment, and achieved faster resolutions and empowered support workforce.

Key Outcomes:

Since the deployment of Agent Helper, Accela has experienced substantial improvements across multiple KPIs.

77.5%

Increase in Total Closed Case Volume

92.7%

Decrease in First Response Time

16%

Increase in Agent Productivity

View Case Study

Cornerstone OnDemand, a global leader in talent management software, sought to elevate its support experiences and enhance agent productivity. They aimed to achieve this by centralizing fragmented content and gaining deeper insights into customer needs. By implementing SearchUnify's Cognitive Search and Knowbler, Cornerstone OnDemand transformed their knowledge ecosystem, unifying search across all sources, unlocking profound content insights, and streamlining case management through intelligent, AI-driven workflows.

Key Outcomes:

A surge in self-service resolution and boost in CSAT, with improved agent efficiency & faster case closures, and same-day resolutions.

98%

Self-Service Resolution Rate

Higher CSAT

Higher Same Day Resolution

View Case Study

EBSCO, a prominent provider of online research content to institutions in the eLearning space and beyond, aimed to enhance content discoverability and user engagement. By adopting SearchUnify Cognitive Platform, EBSCO streamlined search experiences with enhanced search functionalities and content weighing, making their research content more accessible. Furthermore, in-depth insights helped in refining content, leading to an increased user engagement.

Key Outcomes:

An increase in Academy content views, stronger learner engagement, and a streamlined user experience across the platform.

125.8%

Growth in Academy Views

↑

Improved Content Visibility

Actionable Insights

Measure the Impact of Search Tuning on Relevance

Test Your Tuning

Insights on Unranked Results

Test Your Tuning

Insights on Unranked Results

Analyst Speak

“SearchUnify’s sweet spot is for enterprises that wish to quickly implement cognitive search for any number of digital experiences while having easy-to-use tools to customize and tune the results.”

Research Report - The Forrester Wave™: Cognitive Search Q3 2021

Frequently Asked Questions

Still Need Assistance?

Help center

Community

Can I use Search Tuning to prioritize specific content types?

Yes, with content-based tuning, you can boost visibility for specific content sources or types, ensuring your audience finds the most relevant information seamlessly.

How does SearchUnify’s Regex Tuning improve case deflection?

Regex Tuning interprets complex query patterns to surface contextually accurate results, making it easier for users to resolve issues without raising support tickets.

Is Search Tuning suitable for multi-language support environments?

Absolutely. Search Tuning can handle multi-language search scenarios, ensuring precise results irrespective of language variations or synonyms.

How does AI-Powered Auto-Tuning adapt over time?

The AI algorithms continuously learn from evolving user behavior, improving the relevance of results dynamically without requiring manual intervention.