Events & Webinars
Upcoming Events & Webinars
Empowering Knowledge Workers with KCS Innovation and SearchUnify: A Syntellis Case Study
March 28, 2024 | 8 AM PST
How does an organization achieve a 23% increase in client search adoption, a 263% increase in search conversions, and an 18% reduction in case volume for 2 product lines? By leaning into KCS, cognitive technology, and good old-fashioned communication, of course!
Join Syntellis’ Kristin Hunter and SearchUnify’s Lynette Ledoux to learn how to build a Knowledge-First Support Culture, inside and out, and get results.
Unlock the potential of conversational AI with Vishal Sharma, CTO of SearchUnify, and David Truog, Principal Analyst of Forrester. Join our webinar on February 26 to explore innovative strategies for optimizing chatbots, harnessing generative AI, and shaping the future of conversational experiences.
Dive deep into AI in Customer Support, exploring its potential, sharing real-life success stories, and uncovering the latest trends shaping the customer support landscape. Buckle up to join the ride of innovation, insights, and extraordinary experiences.
Explore how GenAI is streamlining workflows by revolutionizing content quality throughout the KCS Solve and Evolve Loops. Join our experts, Lynette and Brian, as they showcase the transformative impact of SearchUnify's Knowbler tool and analytics. So, don't miss out and register now for the webinar on January 25th at 8 AM PST, and uncover the pathway to enhancing content quality and optimizing workflow efficiency.
This session spotlights the practical applications of Supervised Learning in the Solve Loop, focusing on content findability, automated tagging for consistent content taxonomy, and identification of the Voice of the Customer issues. The Evolve loop is explored, showcasing automation in the Content Standard Checklist, Knowledge Domain Analysis, and Process Adherence Review for enhanced efficiency in knowledge workflows.
The constant influx of ground-breaking AI technologies is leading the eLearning industry towards a more redefined, personalized, and engaging future. The premier L&D conference, DevLearn 2023, will feature inspiring new perspectives and visionary keynotes to elevate your expertise around the latest cutting-edge technologies.
Ready to embark on a journey into the world of big data and AI?
We’re thrilled to announce our participation at Big Data & AI Toronto. Join us as we transform analytics with the union of Big Data and AI.
SearchUnify is excited to announce that it will be the Platinum Sponsor at TSIA Vegas 2023! Join us from October 16th to 18th as we discuss about silos busting for customer success and growth. Discover how our cutting-edge AI-powered solutions break down information barriers, empowering your teams to deliver exceptional customer experiences. Hope to see you at booth #501.
Gear up for B2B Marketing Expo 2023, one of the world’s largest events for marketing solutions and innovation, in Los Angeles. Jam-packed with expert speakers, industry-leading exhibitors, interactive masterclasses, and live demos, it is going to be larger than ever.
Don't miss out on the biggest tech event of the year – Dreamforce '23, Salesforce's flagship event, celebrating customer success and innovation from across the globe. Prepare for an immersive experience filled with captivating keynotes, industry-specific sessions, exciting product reveals, inspiring customer success stories, and much more!
Discover how advanced AI and intelligent automation can transform your escalation management, reducing response times, and improving customer satisfaction. Gain insights into common escalation challenges, and learn actionable strategies to integrate cognitive technology seamlessly. Don't miss this opportunity to revolutionize your support ecosystem and create lasting customer relationships. Register for the webinar on 31 Aug at 8:00 AM PST and conquer the escalation blues.
Traditional chatbots have failed in delivering relevant responses and cost savings, but LLMs are a game-changer. Despite challenges like hallucination and outdated data, cutting-edge frameworks can overcome these hurdles. Discover how they enable next-gen chatbots to deliver personalized, context-driven responses for unparalleled customer experiences. Join the engaging webinar on 3rd Aug, 8:00 AM PST, where Alan Pelz Sharpe, Founder & Principal Analyst at Deep Analysis, and Vishal Sharma, CTO of
Online communities have grown in popularity as effective ways to interact with customers at all stages of the buying cycle. On June 15 at 8 AM PST, join us as we discuss the strategic advantages of investing in cognitive technology for online communities and how Flexera used intelligent community search to accomplish a staggering
case deflection and self-service conversion.