Self-Service

6 Online Community Trends & Lessons That’ll Spearhead Customer Engagement in 2021

6 Online Community Trends & Lessons That’ll Spearhead Customer Engagement in 2021

December 15, 2020

Thanks to 2020, online communities will evolve and redefine their goals in 2021. Here are a couple of trends that you should keep an eye out for.

5 Powerful Customer Experience Trends That Will Shape 2021 & Beyond

5 Powerful Customer Experience Trends That Will Shape 2021 & Beyond

December 10, 2020

Many reports from leading research institutes have emphasized the role of CX going forward and a new year means new trends to look out for. In this post, we’ve rounded up five customer experience trends that businesses should bet on to prevail.

8 Ways to Catapult Self-Service Efficacy with Better Findability

8 Ways to Catapult Self-Service Efficacy with Better Findability

November 27, 2020

When the self-service fails, it increases the burden on agents and degrades customers’ trust. To prevent that, you need better content findability. This post explains how:

Content Findability: The Cornerstone Of Customer Self-Service

Content Findability: The Cornerstone Of Customer Self-Service

November 17, 2020

Despite the data being available in your database, are people struggling to find the relevant content at the right time? Then, here’s a panel discussion for you.

5 Essential CX Metrics to Measure Customer Self-Service Success

5 Essential CX Metrics to Measure Customer Self-Service Success

October 27, 2020

Self-service has evolved. Therefore, the way your company measures it also needs to be changed. This blog post covers 5 CX metrics that you can’t afford to miss.

How to Measure and Improve Case Deflection

How to Measure and Improve Case Deflection

October 16, 2020

Unable to achieve case deflection on the customer community? After reading this blog post, you’ll know why your community is missing the mark & how to fix it.

AI for Online Communities: A Sneak Peek of Community re(Focus) Panel Discussion

AI for Online Communities: A Sneak Peek of Community re(Focus) Panel Discussion

September 22, 2020

Are your community managers struggling with providing a seamless and relevant search experience? If yes, then tune in to our panel discussion and learn how you can adopt AI for better community engagement and experience.

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Reducing Customer Time to Value Across Your KCS Journey

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Reducing Customer Time to Value Across Your KCS Journey