Thanks to 2020, online communities will evolve and redefine their goals in 2021. Here are a couple of trends that you should keep an eye out for.
Many reports from leading research institutes have emphasized the role of CX going forward and a new year means new trends to look out for. In this post, we’ve rounded up five customer experience trends that businesses should bet on to prevail.
When the self-service fails, it increases the burden on agents and degrades customers’ trust. To prevent that, you need better content findability. This post explains how:
Despite the data being available in your database, are people struggling to find the relevant content at the right time? Then, here’s a panel discussion for you.
Self-service has evolved. Therefore, the way your company measures it also needs to be changed. This blog post covers 5 CX metrics that you can’t afford to miss.
Are your community managers struggling with providing a seamless and relevant search experience? If yes, then tune in to our panel discussion and learn how you can adopt AI for better community engagement and experience.