Self-Service

Elevating Your Community with AI: Top 5 Trends to Watch Out for in 2023 & Beyond

Elevating Your Community with AI: Top 5 Trends to Watch Out for in 2023 & Beyond

January 31, 2023

Communities have become the holy grail for customer engagement, experience, & success. But how to take it several notches higher in 2023 & beyond? Let's find out.

Voice of Customer (VoC) for Customer Experience & Why You Need It

Voice of Customer (VoC) for Customer Experience & Why You Need It

January 4, 2023

Incorporating voice of the customer in your support and self-service content is crucial to seamless user experiences and improved content findability. Read this blog post to learn more.

7 Ways Support (re)Focus 2022 Will Enrich Your Support Ecosystem

7 Ways Support (re)Focus 2022 Will Enrich Your Support Ecosystem

December 5, 2022

Support (re)Focus brings a flurry of in-depth sessions on annual recurring revenue, self-service success, KCS program supremacy, premium customer support, community success, omnichannel support, & much more. Read on:

4 Reasons to Zero-In on Support Success with Support (re)Focus 2022

4 Reasons to Zero-In on Support Success with Support (re)Focus 2022

November 29, 2022

SearchUnify & Grazitti Interactive are hosting the biggest virtual conference—Support (re)Focus 2022. Make sure you fathom ingenious support strategies & trends from luminary speakers. Read on how you can make the most of it.

Colubridae ‘22: Doubling Down on Relevant Digital Experiences

Colubridae ‘22: Doubling Down on Relevant Digital Experiences

June 15, 2022

Colubridae ‘22 is out. What was the vision behind it and what are some of the key additions it introduces? Our Product Evangelist, Bharat Sethi, explains.

Evaluating Self-Service Success Beyond the Hubbub of Case Deflection

Evaluating Self-Service Success Beyond the Hubbub of Case Deflection

February 9, 2022

Learn why case deflection is facing flak & why organizations need to give up age-old self-service approach. The post also covers 3 CX metrics you need to track!

Top Technology Trends That Will Shape Customer Support in 2022

Top Technology Trends That Will Shape Customer Support in 2022

November 24, 2021

Striving to deliver exceptional customer support in 2022? We got you covered! This blog post reveals 9 trends that will redefine customer support in 2022 and beyond.

3 Easy Ways to Carpe Diem at TSW Las Vegas 2021

3 Easy Ways to Carpe Diem at TSW Las Vegas 2021

October 14, 2021

TSW Las Vegas 2021 is a catalyst that connects you to business leaders across verticals. If you wish to scale, refine, & accelerate your strategy, then meet us there!

Search Intent: The Firepower for Optimizing Self-Service Experiences

Search Intent: The Firepower for Optimizing Self-Service Experiences

July 6, 2021

Firms today are switching to self-service portals to reduce costs, drive revenue & CSAT. But user intent has a pivotal role to play. This blog explains how.

How to Combat Low LMS Adoption with Engaging Learning Experiences

How to Combat Low LMS Adoption with Engaging Learning Experiences

June 22, 2021

AI-powered LMS platforms come bearing a myriad of benefits for creating hyper-personalized experiences in the most seamless way possible. Read more to know how!

Colubridae ‘21: Adding Another Dimension to Usability, Intent Optimization, Chatbot Storyboarding, & More

Colubridae ‘21: Adding Another Dimension to Usability, Intent Optimization, Chatbot Storyboarding, & More

June 17, 2021

Colubridae ‘21, the first major release of the year, is out to skyrocket your self-service & support ecosystem with more cognitive fuel & a bonus feature.

How Dynamic Decision Tree Structure Unlocks Contextual Chatbot Interactions

How Dynamic Decision Tree Structure Unlocks Contextual Chatbot Interactions

June 10, 2021

The secret to successful chatbot conversations, at scale, are dynamic decision tree structures. Don’t know what they are? Read this blog post to find out all about them!