Self-Service

Search Intent: The Firepower for Optimizing Self-Service Experiences

Search Intent: The Firepower for Optimizing Self-Service Experiences

July 6, 2021

Firms today are switching to self-service portals to reduce costs, drive revenue & CSAT. But user intent has a pivotal role to play. This blog explains how.

How to Combat Low LMS Adoption with Engaging Learning Experiences

How to Combat Low LMS Adoption with Engaging Learning Experiences

June 22, 2021

AI-powered LMS platforms come bearing a myriad of benefits for creating hyper-personalized experiences in the most seamless way possible. Read more to know how!

Colubridae ‘21: Adding Another Dimension to Usability, Intent Optimization, Chatbot Storyboarding, & More

Colubridae ‘21: Adding Another Dimension to Usability, Intent Optimization, Chatbot Storyboarding, & More

June 17, 2021

Colubridae ‘21, the first major release of the year, is out to skyrocket your self-service & support ecosystem with more cognitive fuel & a bonus feature.

How Dynamic Decision Tree Structure Unlocks Contextual Chatbot Interactions

How Dynamic Decision Tree Structure Unlocks Contextual Chatbot Interactions

June 10, 2021

The secret to successful chatbot conversations, at scale, are dynamic decision tree structures. Don’t know what they are? Read this blog post to find out all about them!

How KCS & Self-Service Work Hand-in-Hand to Drive AX & CX

How KCS & Self-Service Work Hand-in-Hand to Drive AX & CX

March 12, 2021

Learn how to adopt KCS and elevate CX. Also, improve agent productivity with self-service by capturing the collective knowledge of your organization.

6 Online Community Trends & Lessons That’ll Spearhead Customer Engagement in 2021

6 Online Community Trends & Lessons That’ll Spearhead Customer Engagement in 2021

December 15, 2020

Thanks to 2020, online communities will evolve and redefine their goals in 2021. Here are a couple of trends that you should keep an eye out for.

5 Powerful Customer Experience Trends That Will Shape 2021 & Beyond

5 Powerful Customer Experience Trends That Will Shape 2021 & Beyond

December 10, 2020

Many reports from leading research institutes have emphasized the role of CX going forward and a new year means new trends to look out for. In this post, we’ve rounded up five customer experience trends that businesses should bet on to prevail.

8 Ways to Catapult Self-Service Efficacy with Better Findability

8 Ways to Catapult Self-Service Efficacy with Better Findability

November 27, 2020

When the self-service fails, it increases the burden on agents and degrades customers’ trust. To prevent that, you need better content findability. This post explains how:

Content Findability: The Cornerstone Of Customer Self-Service

Content Findability: The Cornerstone Of Customer Self-Service

November 17, 2020

Despite the data being available in your database, are people struggling to find the relevant content at the right time? Then, here’s a panel discussion for you.

5 Essential CX Metrics to Measure Customer Self-Service Success

5 Essential CX Metrics to Measure Customer Self-Service Success

October 27, 2020

Self-service has evolved. Therefore, the way your company measures it also needs to be changed. This blog post covers 5 CX metrics that you can’t afford to miss.

How to Measure and Improve Case Deflection

How to Measure and Improve Case Deflection

October 16, 2020

Unable to achieve case deflection on the customer community? After reading this blog post, you’ll know why your community is missing the mark & how to fix it.

AI for Online Communities: A Sneak Peek of Community re(Focus) Panel Discussion

AI for Online Communities: A Sneak Peek of Community re(Focus) Panel Discussion

September 22, 2020

Are your community managers struggling with providing a seamless and relevant search experience? If yes, then tune in to our panel discussion and learn how you can adopt AI for better community engagement and experience.

Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support

Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support

COGNITIVE TECHNOLOGY: THE FORCE MULTIPLIER FOR SCALING CUSTOMER SUCCESS