AI-Powered Search for Education

Create an Engaging Digital Environment by Supercharging the Search Experience

Attract prospects and accelerate information discovery for students, researchers, and employees on your university’s website by providing an exceptional experience

Deliver Unified Experience

Students, teachers, parents, and alumni have unique needs. Redefine your website experience by integrating diverse content repositories. Index data from staff directories, courses & programs, social media channels, etc. so that visitors can retrieve information at one place, irrespective of where it resides.

Drive Relevance With AI

Sifting through countless pages or portals to find something can push many potential students to other institutions. By leveraging machine learning and natural language understanding (NLU), you can be assured that your users will find apt results right at the top. Additionally, manual tuning gives you the ability to prioritize anything you deem necessary.

Personalize Search Results

ML-assisted search differentiates between users based on their roles and search history to deliver personalized results. It takes into account various attributes such as campus location, department, enrolled courses, and presents users with tailored results for a whole new online experience.

Help Users Real-Time With NLU

Step up the game with proactiveness and ensure speedy interactions on your website by automatically recommending relevant content while a user still types. Bring users nearer to results and eliminate the chances of error or a no results page with auto-suggestions, auto-complete, automatic spelling correction & synonym detection.

Dig Deeper With Smart Facets

Allow learners & educators to drill down to appropriate pages by segmenting content according to faculty, file type, credit points, location, courses, start/end dates, etc. Improve the findability of results with Nested facets—that divide existing facets into relevant sub-categories—and Sticky facets—that eliminate the need to re-select the chosen category when a user performs multiple searches.

Connect Novices to the Right People

Help website visitors connect with the experts to get apt answers for queries related to enrolments, research, or careers, etc. When prospects search using keywords related to a particular event or a person, present search results with short summaries for a meaningful & engaging experience.

Obtain Actionable Insights

Learners and educators use search quite generously. Leverage this data to understand what they look for, how they search, what they like or dislike, and so forth. This way you can better understand your users and eliminate existing content gaps for maximum conversions. Additionally, you can manually tune the relevancy score of search results to prioritize anything you deem necessary.

Provide Round-the-Clock Assistance with Chatbots

Students and professors look forward to your website to apply for a course or fellowship. The availability of a smart chatbot will ensure their queries are resolved at the earliest. Chatbots incite response and is a welcome change over the traditional research-based approach. It can also hand over any complicated query to an expert for a personalized response.

Real World Customer Success Stories

Accelerated ROI

Proven performance

Trusted by industry pioneers.

View Case Study

Automation Anywhere, a global leader in Robotic Process Automation, sought to enhance support efficiency and improve customer experience by strengthening knowledge capture, VoC integration, and data usability. By deploying SearchUnify Knowbler, they intelligently transformed their content creation, leveraging pre-built templates, AI-generated titles, and customizable prompts to meet real-time support needs more effectively.

Key Outcomes:

Accelerated knowledge delivery, reduced content creation effort, and enhanced support team productivity.

57%

Boost in knowledge creation

37%

More contributing agents

46%

Cut in publishing time

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Accela, a leading provider of cloud-based civic solutions, faced increasing support case volumes and agent burnout. By deploying SearchUnify Agent Helper, the team unified case context, automated response creation, and gained real-time insights into customer sentiment, and achieved faster resolutions and empowered support workforce.

Key Outcomes:

Since the deployment of Agent Helper, Accela has experienced substantial improvements across multiple KPIs.

77.5%

Increase in Total Closed Case Volume

92.7%

Decrease in First Response Time

16%

Increase in Agent Productivity

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Cornerstone OnDemand, a global leader in talent management software, sought to elevate its support experiences and enhance agent productivity. They aimed to achieve this by centralizing fragmented content and gaining deeper insights into customer needs. By implementing SearchUnify's Cognitive Search and Knowbler, Cornerstone OnDemand transformed their knowledge ecosystem, unifying search across all sources, unlocking profound content insights, and streamlining case management through intelligent, AI-driven workflows.

Key Outcomes:

A surge in self-service resolution and boost in CSAT, with improved agent efficiency & faster case closures, and same-day resolutions.

98%

Self-Service Resolution Rate

Higher CSAT

Higher Same Day Resolution

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EBSCO, a prominent provider of online research content to institutions in the eLearning space and beyond, aimed to enhance content discoverability and user engagement. By adopting SearchUnify Cognitive Platform, EBSCO streamlined search experiences with enhanced search functionalities and content weighing, making their research content more accessible. Furthermore, in-depth insights helped in refining content, leading to an increased user engagement.

Key Outcomes:

An increase in Academy content views, stronger learner engagement, and a streamlined user experience across the platform.

125.8%

Growth in Academy Views

↑

Improved Content Visibility