Mountain View, CA | April 21, 2022 – SearchUnify, a leading unified cognitive platform, won a Gold and a Silver Stevie® in the ‘Innovation in B2B Products & Services’ and ‘Innovative Use of Technology in Customer Service – Computer Industries’ categories, respectively, in the ninth annual Asia-Pacific Stevie Awards today.
The Asia-Pacific Stevie Awards are the only business awards program to recognize innovation in the workplace in all 29 nations of the Asia-Pacific region. The Stevie Awards are widely considered to be the world’s premier business awards, conferring recognition for achievement in programs such as The International Business Awards® for 20 years.
Nicknamed the Stevies for the Greek word for “crowned,” the winners will be celebrated during a virtual (online) awards ceremony on Wednesday, 29 June.
More than 900 nominations from organizations across the Asia-Pacific region were considered this year in categories such as Award for Excellence in Innovation in Products & Services, Award for Innovative Management, and Award for Innovation in Corporate Websites, among many others.
“SearchUnify’s ability to enable information discovery & elevate support outcomes leveraging AI was impressive,” the jury remarked. “SearchUnify boosted customers’ digital experience for self-service support and enabled agents to find answers faster. Features like ‘Escalation Predictor’ were innovative. The highlighted metrics, including a reduction in ticket volume and increased knowledge article submissions, were impressive,” it further added.
“SearchUnify has evolved from an intelligent search engine to a robust cognitive platform that unleashes the power of real AI to ensure proactive support and future-proof customer service strategy. With cognitive technology at the core of our scalable platform, we ensure that it becomes the go-to assistant for customers, support engineers, community managers, customer success managers, knowledge workers, and support managers,” said Vishal Sharma, CTO, SearchUnify. “These Stevies® substantiate that we’re on the right path,” he further added.
Gold, Silver and Bronze Stevie Award winners were determined by the average scores of more than 100 executives around the world acting as judges in March and April.
“The ninth edition of the Asia-Pacific Stevie Awards attracted many remarkable nominations,” said Stevie Awards president Maggie Miller. “The organizations that won this year have demonstrated that they have continued to innovate and succeed despite the COVID-19 pandemic, and we applaud them for their perseverance and creativity. We look forward to celebrating many of this year’s winners during our virtual awards ceremony on 29 June.”
Details about the Asia-Pacific Stevie Awards and the 29 June awards ceremony, and the list of Stevie Award winners, are available here.
SearchUnify is a unified cognitive platform that fuels the unification of disparate data silos to build a centralized content repository, an insights engine that articulates analytics to monitor KPIs and react to changing trends in real-time. It powers multiple next-gen applications including Intelligent Chatbot, Escalation Predictor, Agent Helper, KCS Enabler and Community Helper – all of which elevate & personalize the experience of customers, agents, community managers, knowledge workers, and support managers.
About the Stevie® Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
Sponsors and partners of the 2022 Asia-Pacific Stevie Awards include Adobo Magazine and PR Newswire Asia.
Karamjeet Singh Khosa
Senior Marketing Manager, SearchUnify