Adjudged a Gold Medalist in enterprise search, scoring the highest composite score of 8.3 and a net emotional footprint of +90
Mountain View, CA | January 31, 2024 — SearchUnify, a leading unified cognitive platform, is thrilled to announce that it has been recognized as a Champion in the 2024 Info-Tech Data Quadrant Report by SoftwareReviews, the most in-depth source of buyer data and insights for the enterprise software market.
The Software Reviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of software in the Data Quadrant report indicates its relative ranking as well as its categorization. Products are ranked by a composite satisfaction score (Composite Score) that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair).
SearchUnify received the highest composite CX score of 8.3 and a net emotional footprint of +90, adjudged as a top-ranking enterprise search solution for key individual metrics like service experience, product experience, negotiation and contract experience, conflict resolution experience, and others.
“The continuous evolution of user expectations and the emergence of advanced technologies, like Generative AI, have transformed the enterprise search into a competitive landscape,” says Vishal Sharma, CTO, SearchUnify. “At SearchUnify, we are at the forefront of Gen AI, pioneering cutting-edge frameworks and tools, like SearchUnifyFRAGTM, that empower businesses to drive relevant, context-aware, and personalized user experiences. I extend my heartfelt thanks to our customers for their trust and support, driving us to continually push the boundaries of what’s possible in the enterprise search landscape.”
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SoftwareReviews empowers organizations with the best data, insights, and advice to improve the software buying and selling experience. For buyers, SoftwareReviews’ proven software selection methodologies, customer insights, and technology advisors help maximize success with technology decisions. For providers, the firm helps build more effective marketing, product, and sales processes with expert analysts, how-to research, customer-centric marketing content, and comprehensive analysis of the buyer landscape. SoftwareReviews is a division of Info-Tech Research Group, a world-class information technology research and advisory firm.
SearchUnify is a unified search cognitive platform, by Grazitti Interactive, and is built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Cognitive Search, SearchUnify Virtual Assistant (SUVA), Agent Helper, Knowledge Enabler (Knowbler), Escalation Predictor, and Community Helper. Leading enterprises globally rely on SearchUnify for revolutionizing information discovery and elevating support outcomes.