Break Down Data Silos, Find Relevant Content, and Revolutionize Content Findability
Data silos can cripple your marketing efforts. But not anymore! SearchUnify unifies all the data trapped across channels like websites, blogs, knowledge bases, online customer communities, documentation portals, and so on to tame the big data beast and provide a connected experience.
When users submit a search query, they expect the most relevant results on top of SERPs. With SearchUnify auto tuning, you can rest assured of that. It also allows the admin to manually tune and highlight the best-fitting results on the top of the page to increase user engagement and improve conversion rates.
SearchUnify leverages machine learning and NLU to understand the context from the user’s profile, preferences, historical searches, etc., in real-time. These self-learning algorithms identify and train themselves for new synonyms and misspelled words to retrieve contextual search results.
Giving the user what they want before they even realize it is now easier than ever. SearchUnify’s insight engine analyzes the user search data and tweaks content recommendations for a personalized experience. In addition, these insights allow you to identify and bridge any content gaps.
By using SearchUnify to harness the power of AI, Bluebeam was able to use technology to dramatically improve our customers’ support experience.
For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest.
The level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful.
Know the latest trends and best practices in customer supportView all Resources
Don’t just believe everything we say. Not yet. Experience the power of unified cognitive technology and see how it helps you delight your customers, stakeholders, and employees. Take a live demo. It’s free!