Customer Success

Voice of Customer (VoC) for Customer Experience & Why You Need It

Voice of Customer (VoC) for Customer Experience & Why You Need It

January 4, 2023

Incorporating voice of the customer in your support and self-service content is crucial to seamless user experiences and improved content findability. Read this blog post to learn more.

How Cognitive Technology Uplifts the Customer Effort Score

How Cognitive Technology Uplifts the Customer Effort Score

November 2, 2022

Higher customer effort score is a better driver of customer loyalty. Read on to know how cognitive technology improves your CES, and CX in the process.

3 Reasons Why Attending TSIA World: Envision is Worth Your While

3 Reasons Why Attending TSIA World: Envision is Worth Your While

October 6, 2022

Join TSIA World: Envision to network with the industry’s stalwarts and learn top technology trends of 2022. Read out the blog for more information.

The Role of Cognitive Technology in Improving the Digital Customer Experience

The Role of Cognitive Technology in Improving the Digital Customer Experience

May 9, 2022

Support organizations have invested heavily in multiple digital support channels to create a seamless omnichannel digital customer experience. Read this blog to learn how cognitive technology brings more opportunities to improve the digital support experience for both customers and employees.

Communities of Practice: The Hidden Fountainhead of Knowledge Management

Communities of Practice: The Hidden Fountainhead of Knowledge Management

February 16, 2022

‘Community of practice' in knowledge management is making a comeback to rescue industries from the emerging global challenges. This blog elucidates how.

Waltzing Into 2022 with New Outlook Towards Customer Service Metrics

Waltzing Into 2022 with New Outlook Towards Customer Service Metrics

January 4, 2022

Customer service has gone from rotary phones to omnichannel. It's time to get your customer service KPIs and metrics up to speed as well. Read this post for more.

Communities of the Future – 5 Trends that Will Shape 2022 & Beyond

Communities of the Future – 5 Trends that Will Shape 2022 & Beyond

December 17, 2021

Have trouble scaling your online communities? We got you covered! Follow these 5 trends to delight customers and engage your members.

5 Customer Success Trends that Should be on Every Organization’s Radar in 2022

5 Customer Success Trends that Should be on Every Organization’s Radar in 2022

December 13, 2021

5 customer success trends that must be on every customer success manager’s list in 2022 to turn customers into happy patrons. Read on to know more.

Query Ingestion: The Catalyst to Delivering Next-Gen Cognitive Search Engine

Query Ingestion: The Catalyst to Delivering Next-Gen Cognitive Search Engine

November 10, 2021

Enterprises are reaping myriad benefits of adopting AI & cognitive platforms for customer support. Unveil how this bonafide duo works together for success? Read on!

Customer Success: Pushing the Envelope Beyond Customer Support

Customer Success: Pushing the Envelope Beyond Customer Support

October 20, 2021

Enterprises are jumping on the customer success bandwagon to maximize CX. Little do they realize that without the right tech, their goals will remain far from reach. This quick post can help fix that:

How Customer Expansion Strategy Catapults Business Growth

How Customer Expansion Strategy Catapults Business Growth

September 28, 2021

An effective customer expansion strategy understands customers & their expectations. Then, accordingly provides relevant offers to upsell & cross-sell. This blog explains how.

How Customer Success is Revolutionizing KCS for Good

How Customer Success is Revolutionizing KCS for Good

May 20, 2021

Customer success teams are the unfiltered voice of the customers. Then, why KCS still reports into the support function only? Check out how to leverage the CS function to deliver on KCS.