Customer Success

Query Ingestion: The Catalyst to Delivering Next-Gen Cognitive Search Engine

Query Ingestion: The Catalyst to Delivering Next-Gen Cognitive Search Engine

November 10, 2021

Enterprises are reaping myriad benefits of adopting AI & cognitive platforms for customer support. Unveil how this bonafide duo works together for success? Read on!

Customer Success: Pushing the Envelope Beyond Customer Support

Customer Success: Pushing the Envelope Beyond Customer Support

October 20, 2021

Enterprises are jumping on the customer success bandwagon to maximize CX. Little do they realize that without the right tech, their goals will remain far from reach. This quick post can help fix that:

How Customer Expansion Strategy Catapults Business Growth

How Customer Expansion Strategy Catapults Business Growth

September 28, 2021

An effective customer expansion strategy understands customers & their expectations. Then, accordingly provides relevant offers to upsell & cross-sell. This blog explains how.

How Customer Success is Revolutionizing KCS for Good

How Customer Success is Revolutionizing KCS for Good

May 20, 2021

Customer success teams are the unfiltered voice of the customers. Then, why KCS still reports into the support function only? Check out how to leverage the CS function to deliver on KCS.

5 Customer Success KPIs to Measure the Impact of Your Customer Relations

5 Customer Success KPIs to Measure the Impact of Your Customer Relations

March 9, 2021

Customer Success programs can be directly tied to a company’s bottom line. This blog post explains why it matters and how you can measure it the right way.

Exploring the Correlation & Differences Between Customer Support & Customer Success

Exploring the Correlation & Differences Between Customer Support & Customer Success

December 8, 2020

Read on to understand the correlation and differences between customer support and customer. Also, learn how cognitive technology & AI help CSM and service delivery managers to formulate foolproof support success strategy.

Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support

Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support

Support (re)Focus 2021 – A Virtual Customer Conference