Testimonials

From Industry Analysts


Customers will find SearchUnify simple and easy to implement.

Customers will find SearchUnify simple and easy to implement...

Mike Gualteri, VP & Principal Analyst, Forrester

SearchUnify has a well-thought-out technical architecture that should enable the company to fill gaps in data ingestion, tuning, and tools to build custom applications.

From Award Panelists


The Stevie® Awards for Sales & Customer Service 2020

The Stevie® Awards for Sales & Customer Service 2020

“The impact created by SearchUnify on various customers is remarkable and awesome.”
“This is an effective search tool built with modern AI technologies.”

The Asia-Pacific Stevie® Awards 2020 for Innovative Use of Technology in Customer Service

The Asia-Pacific Stevie® Awards 2020 for Innovative Use of ...

“Outstanding use of technology to develop the next-gen tools to help centralise and improve the overall knowledge for better service of the customers.”
“The value produced by this company is beyond words. It is the solution that many enterprises will look forward to, to ensure that they have the best possible service desired”

The Asia-Pacific Stevie® Awards 2020 for Innovation in Business-to-Business Products & Services

The Asia-Pacific Stevie® Awards 2020 for Innovation in Busi...

“SearchUnify by Grazitti presents a cognitive search platform for personalized search. Innovative products such as SearchUnify demonstrate a convergence of future-forward AI platform and shifting market dynamics.”
“SearchUnify can search and output the most relevant data from all the systems making it much easier to find the information a user is looking for. Great search tool!”

From Industry Associations


Go with “Best of Breed” Chatbot Providers like SearchUnify.

Go with “Best of Breed” Chatbot Providers like SearchUni...

Report: The Chatbot Comeback
A Brief Guide through Recent Advances, Best Practices, and Potential Risks behind Chatbot Technology

John Ragsdale, Distinguished VP Research, TSIA

Omar Fdawi, Senior Research Associate, Enterprise Technology, TSIA

Best-of-breed providers, such as […] SearchUnify, include language libraries and packaged AI/ML to allow rapid implementations and good results without a team of data scientists on staff.

SearchUnify’s Agent Helper makes for more effective collaborative support.

SearchUnify’s Agent Helper makes for more effective collab...

Report: Boosting Knowledge Effectiveness through Analytics

John Ragsdale, Distinguished VP Research, TSIA

Omar Fdawi, Senior Research Associate, Enterprise Technology, TSIA

SearchUnify’s Agent Helper, where support agents have the ability to identify top support agents, top knowledge articles, and top cases related to the one currently being worked on. In addition to gaining visibility into article popularity, this feature also makes for more effective collaborative support, also known as swarming.

From Our Customers


SearchUnify meets the modern expectations of a unified knowledge experience.

SearchUnify meets the modern expectations of a unified knowl...

Leslie Cox, Support Alliances and Strategic Initiatives Program Manager, Cohesity

SearchUnify helps to drive our customer self-service strategy by recommending knowledge as a case is being created. Finally, with the user journey mapping data in the admin panel, we are empowered to adjust and fine tune our content.

Excellent Product Support!

Excellent Product Support!

Smijith Nellikka, Salesforce Consultant

SearchUnify provides really cool features that’s easy to use. Product works really well and useful pretty much every one who deals with customers. No maintenance burden.

I must say that I was impressed by SearchUnify’s speed of response.

I must say that I was impressed by SearchUnify’s speed...

Waqas Mahmood, Manager Technical Support, Flexera

SearchUnify is helping us to fetch the relevant information to the Support engineers while resolving customer issues. It has been easy to implement, and it covers the sources that are of interest to us.

We got more than we asked for and for that a big shout out to the folks at SearchUnify.

We got more than we asked for and for that a big shout out t...

Raman Kumar, Senior Vice President, Customer Success, Idaptive

After implementing SearchUnify, the quality of support improved significantly as our support heroes could access relevant information from MadCap Flare inside the Salesforce console.

SearchUnify provided enhancements to Analytics reporting along with features such as Agent Helper.

SearchUnify provided enhancements to Analytics reporting alo...

Donald Wetmore, Senior Manager, Kronos Global Support

We implemented SearchUnify Search Clients within Service Cloud and our Customer Community this past June ’19. This has allowed us to Index sources external to Salesforce and provide a deep search experience to assist Internal Users and Customers find answers quickly.

SearchUnify provided responsive project management, high technical acumen and timely communication.

SearchUnify provided responsive project management, high tec...

Leo Daley, Director-Community, Kronos

At Kronos, the customer experience is our top priority and we look to work with technology partners with the same focus. Our customers, partners and employees are finding relevant content more easily, and we’re seeing additional case deflection north of 10%.

A robust platform that keeps on getting better

A robust platform that keeps on getting better

Mike Rizzo, Manager, Community and Loyalty Programs, Mavenlink

The product is extremely powerful and the analytics are well-thought-out. The team at SU hasn’t missed a thing when it comes to feature enhancements and overall reporting needs for an enterprise search product.

SearchUnify support is extremely responsive and take feedback to heart.

SearchUnify support is extremely responsive and take feedbac...

Gabriel Lowe, Knowledge Manager, Rubrik

The support is phenomenal. They are extremely responsive and take feedback to heart. The company genuinely wants to provide features that their customers suggest and request.

For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest.

For us, technology is just one piece of the puzzle while the...

Giri Iyer, Senior Vice President, Global Customer Support and Success, Rubrik Inc.

For us, an ideal solution has progressive thinking in terms of machine learning and the ability to capitalize some newer kind of platforms, tie search results, and extrapolate those results into future decisions. SearchUnify does all that and more!

Deeper Insight

Deeper Insight

Eric Barlier, Knowledge Engineer, Rubrik

For me the export function is great so I can customize the way I parse my data. The way it is setup for us provides 80% of what we need to start with.

We are able to securely share relevant information from all our portals.

We are able to securely share relevant information from all ...

James Goerke, Manager, Global Support, Vlocity

I particularly love the fact that we are able to securely share relevant information from all our portals with the ultimate goal of achieving greater self-service and case-deflection.

SearchUnify really understands their stakeholder’s needs and always delivers.

SearchUnify really understands their stakeholder’s needs a...

Lana Lee, Senior Manager & Strategist, Zuora

As the Senior Community Strategist at Zuora, what sold me on SearchUnify was their analytics dashboard. It provided every detail one could possibly want from a user’s search and provided information that one could take immediate action to improve results.

SearchUnify is a vendor that you can treat as a partner

SearchUnify is a vendor that you can treat as a partner

Heng Ma, Principal Technical Writer, Zuora

They listen to your requirements and would go to great lengths to implement your specific requirements. Their admin console is very powerful and their documentation covers all basic functions.

Great tool, great team!

Great tool, great team!

Technical Community Manager

Allowed us to return search results from all content resources in one unified area and experience. The data has allowed us to understand, in real-time, our customer’s needs and then to develop content that provides the targeted answers.

We love SearchUnify’s support team and the product team.

We love SearchUnify’s support team and the product tea...

Business Systems Analyst

We love the tool as it saves our org 3-5 minutes on an average search. Implementation and ongoing maintenance has been incredibly easy.

The SearchUnify team was amazing at getting me up to speed on the integration.

The SearchUnify team was amazing at getting me up to speed o...

Knowledge Manager

I was brought in mid-game to the SearchUnify implementation with our company Knowledgebase. I had a direct pipeline to engineering to answer questions, made aware of upcoming releases, and given documented install procedures.

Great search and knowledge platform.

Great search and knowledge platform.

Administrator in Computer Software

Meet the SearchUnify team. They are very helpful and want to hear from you to improve the product.

Excellent Customer Success Experience On A Very Customizable Product.

Excellent Customer Success Experience On A Very Customizable...

Analyst

The search tuning feature allows us to customize results which is helpful in elevating relevant content. The admin panel reports are quite insightful and help us develop a great customer experience in our product support community.

Best Support And Product Team! Love The Tool.

Best Support And Product Team! Love The Tool.

Business Systems Analyst

We love working with the team, and we love the tool! They listen carefully to all the feedback and implement the feedback on future releases.

Helpful Analytics. Great Support!

Helpful Analytics. Great Support!

Technical Writer

SearchUnify consolidates searches across all company properties. It helps to focus efforts on what customers need.

SearchUnify – the perfect unified search tool

SearchUnify – the perfect unified search tool

Administrator in Computer Software

SearchUnify has an extremely good support model, willingness to listen to the customer and implement the feedback. They are coming up with new features all the time.

SearchUnify is helping us see gaps in our customer-facing documentation

SearchUnify is helping us see gaps in our customer-facing do...

Administrator in Computer Software

When compared to other AI driven federated search tools on the market, SearchUnify is the best value in features and quality of results.

Really appreciate the level of detail provided by the dashboards and reports

Really appreciate the level of detail provided by the dashbo...

Administrator in Security and Investigations

SearchUnify helps keep our knowledge articles and web content up to date and relevant for our customers.

SearchUnify has quickly improved our site’s functionality

SearchUnify has quickly improved our site’s functionality

Administrator in Computer Software

The analytics we can gather from SearchUnify have proven useful in only a few months worth of use. We have a better understanding of our content gaps – and a better understanding of what existing content needs improvement.

SearchUnify helps us consolidate it all in one place

SearchUnify helps us consolidate it all in one place

Administrator in Information Technology and Services

SearchUnify’s support is always timely and almost always helpful. They have also added several features upon request which greatly improved our experience and did much better at meeting our business needs.

The AI Dream Team: Future-Proof Your Customer Service Strategy With Cognitive Search & Applications
ON-DEMAND SESSION

The AI Dream Team: Future-Proof Your Customer Service Strategy With Cognitive Search & Applications

The AI Dream Team: Future-Proof Your Customer Service Strategy With Cognitive Search & Applications
ON-DEMAND SESSION

The AI Dream Team: Future-Proof Your Customer Service Strategy With Cognitive Search & Applications