SearchUnify Knowbler wins Gold Globee®
Award for Excellence 2026Best AI-Powered Knowledge Management & Corporate Wiki
SearchUnify has been named a Major Contender in Everest Group’s Enterprise Search Products PEAK Matrix® Assessment 2026.
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25 Quarters of Unmatched Consistency
Leader in G2's Enterprise Search Grid® Report
- From Our Customers
- From Industry Analysts
- From Award Panelists
SearchUnify’s platform is powered by one of the most robust and flexible knowledge graphs in this evaluation... it offers a rich core connector for a variety of popular enterprise data sources and enriches them with a robust and customizable preparation pipeline. SearchUnify offers significant data collection and high-quality search analytics...
Companies that require search for both internal and external website use cases should consider SearchUnify. SearchUnify supports a wide array of domains, with strong experience in highly regulated industries. It should appeal to customers looking to improve resolution times and lower support costs. SearchUnify is well positioned to help companies navigate the risks and opportunities inherent with GenAI applications, while helping provide trustworthy outcomes.
“Full control and customizability” across the search experience”
“Excellent search capabilities with minimal maintenance”
“A federated search design” that brings all customer-facing content into one unified experience”
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"We have had an almost-seamless experience implementing SearchUnify into our operations and have been impressed by the customer service and speed at which the implementation team operate, respond and fix."
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"SearchUnify is well positioned to help companies navigate the risks and opportunities inherent with GenAI applications, while helping provide trustworthy outcomes."
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The Asia-Pacific Stevie® Awards 2022 for Innovation in B2B Products & Services
"SearchUnify's ability to enable information discovery & elevate support outcomes leveraging AI was impressive. SearchUnify boosted customers' digital experience for self-service support and enabled agents to find answers faster. Features like "Escalation Predictor" were innovative.""Use of AI for improving search algorithms and ticket prioritization is augmenting the overall system - Great work !"
SearchUnify wins Bronze Stevie® Award in 2022 International Business Awards®
"Great innovation and interesting solution to age old problem.""The self-service mindset and cognitive platform differentiate SearchUnify from peers."
The Asia-Pacific Stevie® Awards 2023 for Excellence in Innovation in Business Product & Service Industries
"SearchUnify's enterprise agentic platform leverages AI and ML to transform information discovery, elevate customer support and self-service outcomes for leading global enterprises, addressing the issue of siloed infrastructures.""The platform addresses common struggles of enterprises such as siloed infrastructures, lack of real-time interaction, and incomplete customer views."
SearchUnify’s Knowbler Honored as a Bronze Stevie® Award Winner in 2023 American Business Awards®
"Knowbler seems a valuable tool for enterprises looking to optimize their knowledge management and accelerate their journey toward becoming knowledge-first.""A powerful knowledge creation tool: Targets the lack of enthusiasm among teams to document knowledge."
SearchUnify Honored with the 2023 Future of Agent Experience Award Presented by TMC
"I am honored to recognize SearchUnify with a 2023 Future of Work Agent Experience Award for its commitment to customer service by focusing on the agent experience.""In the opinion of our judges and editorial team, SearchUnify has proven to be among the best solutions across the diverse range of FoW offerings." - Richa Tehrani, CEO, TMC.
Watch Sudheendra Kumar share how SearchUnify transformed Revenera’s technical support operations; accelerating case resolution, empowering support engineers, and driving seamless customer outcomes.
Watch Michelle Stumpf share how SearchUnify informed and elevated Celonis’ customer experience journey; bringing greater visibility to knowledge, improving self-service adoption, and enabling more consistent support outcomes.
“When we built our KCS program at Celonis, a core principle was ensuring engineers could see the real impact of the knowledge they create. Meaningful participation in KCS has the potential to benefit the entire ecosystem: our support teams, customers, partners, and the company as a whole; but that only works when knowledge is easily discoverable and actively used.
SearchUnify has been instrumental in enabling that vision. By unifying search across our knowledge base, documentation, training, and community content, the platform ensures that the knowledge our engineers contribute surfaces at the exact moment someone is looking for an answer. This visibility reinforces the value of knowledge sharing and keeps engineers engaged in the KCS process.
Beyond the technology, the SearchUnify team has been an exceptional partner: proactive, collaborative, and deeply invested in helping us succeed.”
“SearchUnify helps to drive our customer self-service strategy by recommending knowledge as a case is being created. Finally, with the user journey mapping data in the admin panel, we are empowered to adjust and fine tune our content.”
“Impressed with the ease of integration, quality of data insights, deflection opportunities, content gap analytics to enhance the self service programs.”
“After implementing SearchUnify, the quality of support improved significantly as our support heroes could access relevant information from MadCap Flare inside the Salesforce console.”
“Within minutes of accessing Agent Helper, I used it to summarize an escalated case—it saved me five valuable minutes and made handling the situation so much easier. It’s an indispensable tool for efficiency! ”
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