Testimonials

From Industry Analysts


Offers strengths in applications for popular use cases, usage analytics, tuning tools, and data connectors

Offers strengths in applications for popular use cases, usag...

Research Report - The Forrester Wave™: Cognitive Search Q3 2021

SearchUnify’s sweet spot is for enterprises that wish to quickly implement cognitive search for any number of digital experiences while having easy-to-use tools to customize and tune the results.

Customers will find SearchUnify simple and easy to implement.

Customers will find SearchUnify simple and easy to implement...

Research Report - The Forrester Wave™: Cognitive Search Q3 2019

SearchUnify has a well-thought-out technical architecture that should enable the company to fill gaps in data ingestion, tuning, and tools to build custom applications.

From Award Panelists


The Asia-Pacific Stevie® Awards 2021 for Innovation in Business-to-Business Products & Services

The Asia-Pacific Stevie® Awards 2021 for Innovation in Busi...

“Love the use of AI and ML for analysing user behavior & taking data-driven business decisions”
“SearchUnify is a great unified cognitive platform solving a fundamental problem for multiple large-scale enterprises using next-generation technologies.”

The Asia-Pacific Stevie® Awards 2021 for Innovative Use of Technology in Customer Service – Computer Industries

The Asia-Pacific Stevie® Awards 2021 for Innovative Use of ...

“SearchUnify’s solution goes beyond traditional service model, and utilizes adequate technology to create an integrated customer experience for different segments”
“One of the most holistic solutions for customer service, especially the integration to multiple existing support solutions. Great impact and outcomes.”

The Stevie® Awards for Sales & Customer Service 2021 – Contact Center Solution : New Version

The Stevie® Awards for Sales & Customer Service 2021 &...

“There are many emerging players in this space but SearchUnify seems to be doing it the right way.”
“360° view of the user journey to agents for a relevant first response is very special feature”

The Stevie® Awards for Sales & Customer Service 2021 – Best Use of Technology in Customer Service (Computer Industries)

The Stevie® Awards for Sales & Customer Service 2021 &...

“Love this innovation during a wild year. Self-service with this kind of deep thinking is very impressive.”
“The $12,000 in savings each month were great. Goes to prove that technology can greatly benefit organizations.”

The Asia-Pacific Stevie® Awards 2020 for Innovation in Business-to-Business Products & Services

The Asia-Pacific Stevie® Awards 2020 for Innovation in Busi...

“SearchUnify by Grazitti presents a cognitive search platform for personalized search. Innovative products such as SearchUnify demonstrate a convergence of future-forward AI platform and shifting market dynamics.”
“SearchUnify can search and output the most relevant data from all the systems making it much easier to find the information a user is looking for. Great search tool!”

The Asia-Pacific Stevie® Awards 2020 for Innovative Use of Technology in Customer Service

The Asia-Pacific Stevie® Awards 2020 for Innovative Use of ...

“Outstanding use of technology to develop the next-gen tools to help centralise and improve the overall knowledge for better service of the customers.”
“The value produced by this company is beyond words. It is the solution that many enterprises will look forward to, to ensure that they have the best possible service desired”

The Stevie® Awards for Sales & Customer Service 2020

The Stevie® Awards for Sales & Customer Service 2020

“The impact created by SearchUnify on various customers is remarkable and awesome.”
“This is an effective search tool built with modern AI technologies.”

From Industry Associations


Go with “Best of Breed” Chatbot Providers like SearchUnify.

Go with “Best of Breed” Chatbot Providers like SearchUni...

Report: The Chatbot Comeback
A Brief Guide through Recent Advances, Best Practices, and Potential Risks behind Chatbot Technology

John Ragsdale, Distinguished VP Research, TSIA

Omar Fdawi, Senior Research Associate, Enterprise Technology, TSIA

Best-of-breed providers, such as […] SearchUnify, include language libraries and packaged AI/ML to allow rapid implementations and good results without a team of data scientists on staff.

SearchUnify’s Agent Helper makes for more effective collaborative support.

SearchUnify’s Agent Helper makes for more effective collab...

Report: Boosting Knowledge Effectiveness through Analytics

John Ragsdale, Distinguished VP Research, TSIA

Omar Fdawi, Senior Research Associate, Enterprise Technology, TSIA

SearchUnify’s Agent Helper, where support agents have the ability to identify top support agents, top knowledge articles, and top cases related to the one currently being worked on. In addition to gaining visibility into article popularity, this feature also makes for more effective collaborative support, also known as swarming.

From Our Customers


Drive your self service programs with rich and deep insights

Drive your self service programs with rich and deep insights

Usha Jasty, Sr. Director, Global Support Operations, Automation Anywhere

Impressed with the ease of integration, quality of data insights, deflection opportunities, content gap analytics to enhance the self service programs.

SearchUnify meets the modern expectations of a unified knowledge experience.

SearchUnify meets the modern expectations of a unified knowl...

Leslie Cox, Support Alliances and Strategic Initiatives Program Manager, Cohesity

SearchUnify helps to drive our customer self-service strategy by recommending knowledge as a case is being created. Finally, with the user journey mapping data in the admin panel, we are empowered to adjust and fine tune our content.

Excellent Product Support!

Excellent Product Support!

Smijith Nellikka, Salesforce Consultant

SearchUnify provides really cool features that’s easy to use. Product works really well and useful pretty much every one who deals with customers. No maintenance burden.

One Search to Rule Them All

One Search to Rule Them All

Leighton N, Education Technology Manager, Delphix

SearchUnify indexes all of our content and provides federated search interfaces (search clients) that enable a better user experience when searching for content.

I must say that I was impressed by SearchUnify’s speed of response.

I must say that I was impressed by SearchUnify’s speed...

Waqas Mahmood, Manager Technical Support, Flexera

SearchUnify is helping us to fetch the relevant information to the Support engineers while resolving customer issues. It has been easy to implement, and it covers the sources that are of interest to us.

We got more than we asked for and for that a big shout out to the folks at SearchUnify.

We got more than we asked for and for that a big shout out t...

Raman Kumar, Senior Vice President, Customer Success, Idaptive

After implementing SearchUnify, the quality of support improved significantly as our support heroes could access relevant information from MadCap Flare inside the Salesforce console.

SearchUnify provided enhancements to Analytics reporting along with features such as Agent Helper.

SearchUnify provided enhancements to Analytics reporting alo...

Donald Wetmore, Senior Manager, Kronos Global Support, UKG

We implemented SearchUnify Search Clients within Service Cloud and our Customer Community this past June ’19. This has allowed us to Index sources external to Salesforce and provide a deep search experience to assist Internal Users and Customers find answers quickly.

SearchUnify provided responsive project management, high technical acumen and timely communication.

SearchUnify provided responsive project management, high tec...

Leo Daley, Director, UKG Kronos Community

At Kronos, the customer experience is our top priority and we look to work with technology partners with the same focus. Our customers, partners and employees are finding relevant content more easily, and we’re seeing additional case deflection north of 10%.

Cutting Edge Search Tool with Amazing Support

Cutting Edge Search Tool with Amazing Support

Keith Collins, IT Business Systems Analyst, Ultimate Kronos Group

SearchUnify’s unified platform and seamless integration with Salesforce has provided a tremendous search tool for both our clients and internal staff that is easy to use and provides high level support and knowledge for our Products.

A robust platform that keeps on getting better

A robust platform that keeps on getting better

Mike Rizzo, Manager, Community and Loyalty Programs, Mavenlink

The product is extremely powerful and the analytics are well-thought-out. The team at SU hasn’t missed a thing when it comes to feature enhancements and overall reporting needs for an enterprise search product.

SearchUnify provides my team with valuable insights

SearchUnify provides my team with valuable insights

Peter Rittweger, Content Manager, Namely

SearchUnify’s AI-powered search and powerful searching tuning tools have increased our article view count and helped us cut our ticket volume in half!

SearchUnify support is extremely responsive and take feedback to heart.

SearchUnify support is extremely responsive and take feedbac...

Gabriel Lowe, Knowledge Manager, Rubrik

The support is phenomenal. They are extremely responsive and take feedback to heart. The company genuinely wants to provide features that their customers suggest and request.

For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest.

For us, technology is just one piece of the puzzle while the...

Giri Iyer, Senior Vice President, Global Customer Support and Success, Rubrik Inc.

For us, an ideal solution has progressive thinking in terms of machine learning and the ability to capitalize some newer kind of platforms, tie search results, and extrapolate those results into future decisions. SearchUnify does all that and more!

Gain deep insights and drive your environment as you need

Gain deep insights and drive your environment as you need

Eric Barlier, Knowledge Engineer, Rubrik

The solution is very flexible and gives you industry best practice data points that enables you to drive your environment with insight and data.

We are able to securely share relevant information from all our portals.

We are able to securely share relevant information from all ...

Head of America's Development Center, Salesforce Industries

I particularly love the fact that we are able to securely share relevant information from all our portals with the ultimate goal of achieving greater self-service and case-deflection.

SearchUnify really understands their stakeholder’s needs and always delivers.

SearchUnify really understands their stakeholder’s needs a...

Lana Lee, Senior Manager & Strategist, Zuora

As the Senior Community Strategist at Zuora, what sold me on SearchUnify was their analytics dashboard. It provided every detail one could possibly want from a user’s search and provided information that one could take immediate action to improve results.

SearchUnify is a vendor that you can treat as a partner

SearchUnify is a vendor that you can treat as a partner

Heng Ma, Principal Technical Writer, Zuora

They listen to your requirements and would go to great lengths to implement your specific requirements. Their admin console is very powerful and their documentation covers all basic functions.

Great tool, great team!

Great tool, great team!

Technical Community Manager

Allowed us to return search results from all content resources in one unified area and experience. The data has allowed us to understand, in real-time, our customer’s needs and then to develop content that provides the targeted answers.

We love SearchUnify’s support team and the product team.

We love SearchUnify’s support team and the product tea...

Business Systems Analyst

We love the tool as it saves our org 3-5 minutes on an average search. Implementation and ongoing maintenance has been incredibly easy.

The SearchUnify team was amazing at getting me up to speed on the integration.

The SearchUnify team was amazing at getting me up to speed o...

Knowledge Manager

I was brought in mid-game to the SearchUnify implementation with our company Knowledgebase. I had a direct pipeline to engineering to answer questions, made aware of upcoming releases, and given documented install procedures.

Great search and knowledge platform.

Great search and knowledge platform.

Administrator in Computer Software

Meet the SearchUnify team. They are very helpful and want to hear from you to improve the product.

Excellent Customer Success Experience On A Very Customizable Product.

Excellent Customer Success Experience On A Very Customizable...

Analyst

The search tuning feature allows us to customize results which is helpful in elevating relevant content. The admin panel reports are quite insightful and help us develop a great customer experience in our product support community.

Best Support And Product Team! Love The Tool.

Best Support And Product Team! Love The Tool.

Business Systems Analyst

We love working with the team, and we love the tool! They listen carefully to all the feedback and implement the feedback on future releases.

Helpful Analytics. Great Support!

Helpful Analytics. Great Support!

Technical Writer

SearchUnify consolidates searches across all company properties. It helps to focus efforts on what customers need.

SearchUnify – the perfect unified search tool

SearchUnify – the perfect unified search tool

Administrator in Computer Software

SearchUnify has an extremely good support model, willingness to listen to the customer and implement the feedback. They are coming up with new features all the time.

SearchUnify is helping us see gaps in our customer-facing documentation

SearchUnify is helping us see gaps in our customer-facing do...

Administrator in Computer Software

When compared to other AI driven federated search tools on the market, SearchUnify is the best value in features and quality of results.

Really appreciate the level of detail provided by the dashboards and reports

Really appreciate the level of detail provided by the dashbo...

Administrator in Security and Investigations

SearchUnify helps keep our knowledge articles and web content up to date and relevant for our customers.

SearchUnify has quickly improved our site’s functionality

SearchUnify has quickly improved our site’s functionality

Administrator in Computer Software

The analytics we can gather from SearchUnify have proven useful in only a few months worth of use. We have a better understanding of our content gaps – and a better understanding of what existing content needs improvement.

SearchUnify helps us consolidate it all in one place

SearchUnify helps us consolidate it all in one place

Administrator in Information Technology and Services

SearchUnify’s support is always timely and almost always helpful. They have also added several features upon request which greatly improved our experience and did much better at meeting our business needs.

Great Tool. Robust Analytics Platform

Great Tool. Robust Analytics Platform

Community Manager

We get true insights that we can act upon via the analytics. Positive experience, especially with our CSM support.

The SearchUnify tool is very robust!

The SearchUnify tool is very robust!

Senior Manager, Product Management

I feel over time we will continue to grow and expand on the many many features and aspects of SU thereby providing our customers a fantastic experience.

Robust platform with AI powered search solution and data insights

Robust platform with AI powered search solution and data ins...

Sr. Software Engineer in the Services Industry

SearchUnify is a powerful platform for information discovery from contents residing in different platforms.

SearchUnify provides excellent customer service

SearchUnify provides excellent customer service

Manager, Global Technical Writers Team

They respond quickly to open cases and meet monthly to help us optimize the solution. Ability to track usage metrics and search content across multiple platforms.

Excellent services as the vendor is very responsive to all needs

Excellent services as the vendor is very responsive to all n...

Administrator in Computer Software

We now have the ability to search multiple content sources from within Salesforce from within a case, full tab search, and from our Customer Community. We have realized very good adoption and are now able to measure deflection in a much more refined manner.

Key to our customer success

Key to our customer success

Senior Technical Writer

Reports are easy to tailor and understand, and the team is very responsive to requests for support

The SearchUnify team is extremely focused on customer success

The SearchUnify team is extremely focused on customer succes...

Director Of Training

From the sales cycle, to implementation and support, they have been very responsive to our needs. They continually assist us to get better so we can deliver a better experience to our customers

Robust Platform With AI Powered Search Solution And Data Insights

Robust Platform With AI Powered Search Solution And Data Ins...

Sr. Software Engineer

SearchUnify is a powerful platform for information discovery from contents residing in different platforms like sites , portals and online communities.

Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support

Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support

COGNITIVE TECHNOLOGY: THE FORCE MULTIPLIER FOR SCALING CUSTOMER SUCCESS