Testimonials

From Our Customers


SearchUnify meets the modern expectations of a unified knowledge experience.

SearchUnify meets the modern expectations of a unified knowl...

Leslie Cox, Support Alliances and Strategic Initiatives Program Manager, Cohesity

SearchUnify helps to drive our customer self-service strategy by recommending knowledge as a case is being created. Finally, with the user journey mapping data in the admin panel, we are empowered to adjust and fine tune our content.

I must say that I was impressed by SearchUnify’s speed of response.

I must say that I was impressed by SearchUnify’s speed...

Waqas Mahmood, Manager Technical Support, Flexera

SearchUnify is helping us to fetch the relevant information to the Support engineers while resolving customer issues. It has been easy to implement, and it covers the sources that are of interest to us.

We got more than we asked for and for that a big shout out to the folks at SearchUnify.

We got more than we asked for and for that a big shout out t...

Raman Kumar, Senior Vice President, Customer Success, Idaptive

After implementing SearchUnify, the quality of support improved significantly as our support heroes could access relevant information from MadCap Flare inside the Salesforce console.

SearchUnify provided enhancements to Analytics reporting along with features such as Agent Helper.

SearchUnify provided enhancements to Analytics reporting alo...

Donald Wetmore, Senior Manager, Kronos Global Support

We implemented SearchUnify Search Clients within Service Cloud and our Customer Community this past June ’19. This has allowed us to Index sources external to Salesforce and provide a deep search experience to assist Internal Users and Customers find answers quickly.

SearchUnify provided responsive project management, high technical acumen and timely communication.

SearchUnify provided responsive project management, high tec...

Leo Daley, Director-Community, Kronos

At Kronos, the customer experience is our top priority and we look to work with technology partners with the same focus. Our customers, partners and employees are finding relevant content more easily, and we’re seeing additional case deflection north of 10%.

SearchUnify support is extremely responsive and take feedback to heart.

SearchUnify support is extremely responsive and take feedbac...

Gabriel Lowe, Knowledge Manager, Rubrik

The support is phenomenal. They are extremely responsive and take feedback to heart. The company genuinely wants to provide features that their customers suggest and request.

For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest.

For us, technology is just one piece of the puzzle while the...

Giri Iyer, Senior Vice President, Global Customer Support and Success, Rubrik Inc.

For us, an ideal solution has progressive thinking in terms of machine learning and the ability to capitalize some newer kind of platforms, tie search results, and extrapolate those results into future decisions. SearchUnify does all that and more!

We are able to securely share relevant information from all our portals.

We are able to securely share relevant information from all ...

James Goerke, Manager, Global Support, Vlocity

I particularly love the fact that we are able to securely share relevant information from all our portals with the ultimate goal of achieving greater self-service and case-deflection.

SearchUnify really understands their stakeholder’s needs and always delivers.

SearchUnify really understands their stakeholder’s needs a...

Lana Lee, Senior Manager & Strategist, Zuora

As the Senior Community Strategist at Zuora, what sold me on SearchUnify was their analytics dashboard. It provided every detail one could possibly want from a user’s search and provided information that one could take immediate action to improve results.

Great tool, great team!

Great tool, great team!

Technical Community Manager

Allowed us to return search results from all content resources in one unified area and experience. The data has allowed us to understand, in real-time, our customer’s needs and then to develop content that provides the targeted answers.

We love SearchUnify’s support team and the product team.

We love SearchUnify’s support team and the product tea...

Business Systems Analyst

We love the tool as it saves our org 3-5 minutes on an average search. Implementation and ongoing maintenance has been incredibly easy.

The SearchUnify team was amazing at getting me up to speed on the integration.

The SearchUnify team was amazing at getting me up to speed o...

Knowledge Manager

I was brought in mid-game to the SearchUnify implementation with our company Knowledgebase. I had a direct pipeline to engineering to answer questions, made aware of upcoming releases, and given documented install procedures.

Great search and knowledge platform.

Great search and knowledge platform.

Administrator in Computer Software

Meet the SearchUnify team. They are very helpful and want to hear from you to improve the product.

Excellent Customer Success Experience On A Very Customizable Product.

Excellent Customer Success Experience On A Very Customizable...

Analyst

The search tuning feature allows us to customize results which is helpful in elevating relevant content. The admin panel reports are quite insightful and help us develop a great customer experience in our product support community.

Best Support And Product Team! Love The Tool.

Best Support And Product Team! Love The Tool.

Business Systems Analyst

We love working with the team, and we love the tool! They listen carefully to all the feedback and implement the feedback on future releases.

From Industry Analysts


Customers will find SearchUnify simple and easy to implement.

Customers will find SearchUnify simple and easy to implement...

Mike Gualteri, VP & Principal Analyst, Forrester

SearchUnify has a well-thought-out technical architecture that should enable the company to fill gaps in data ingestion, tuning, and tools to build custom applications.

From Industry Associations


SearchUnify’s Agent Helper makes for more effective collaborative support.

SearchUnify’s Agent Helper makes for more effective collab...

Report: Boosting Knowledge Effectiveness through Analytics

John Ragsdale, Distinguished VP Research, TSIA

Omar Fdawi, Senior Research Associate, Enterprise Technology, TSIA

SearchUnify’s Agent Helper, where support agents have the ability to identify top support agents, top knowledge articles, and top cases related to the one currently being worked on. In addition to gaining visibility into article popularity, this feature also makes for more effective collaborative support, also known as swarming.

Go with “Best of Breed” Chatbot Providers like SearchUnify.

Go with “Best of Breed” Chatbot Providers like SearchUni...

Report: The Chatbot Comeback
A Brief Guide through Recent Advances, Best Practices, and Potential Risks behind Chatbot Technology

John Ragsdale, Distinguished VP Research, TSIA

Omar Fdawi, Senior Research Associate, Enterprise Technology, TSIA

Best-of-breed providers, such as […] SearchUnify, include language libraries and packaged AI/ML to allow rapid implementations and good results without a team of data scientists on staff.

From Award Panelists


The Stevie® Awards for Sales & Customer Service 2020

The Stevie® Awards for Sales & Customer Service 2020

“The impact created by SearchUnify on various customers is remarkable and awesome.”
“This is an effective search tool built with modern AI technologies.”

Featuring
Execs In The Know
LIVE WEBINAR

Double Win: Transforming Customer and Employee Experience With AI

Featuring
Execs In The Know
LIVE WEBINAR

Double Win: Transforming Customer and Employee Experience With AI