Allow your teams to access critical information seamlessly with intelligent search
Instantly index Slack as a content source along with other knowledge repositories and empower your employees to access the most relevant information from across the organization’s multiple platforms.
SearchUnify chatbot for Slack helps your teams retrieve the most relevant information based on their tasks and teams without having to navigate manually through vast silos of files, conversation channels and documentations, thus enabling streamlined workflows.
Manually tune and control the relevancy of content for your teams interacting with SearchUnify chatbot in Slack. Improve their productivity by displaying the most relevant answers to their questions by manually boosting or decreasing the relative weight of content pieces.
Allow your teams to go deeper and search within particular categories (content sources, content types, categories, objects, etc.) by quickly selecting facets while interacting with SearchUnify chatbot in Slack.
SearchUnify has the ability to learn and add multiple synonyms and abbreviations for one keyword/phrase. Admins can manually add new words to the synonym list as well. It, hence, shows relevant search results to users asking questions in different ways, including synonyms and abbreviations of keywords.
After implementing SearchUnify, the quality of support improved significantly as our support heroes could access relevant information.
For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest.
The level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful.