Leverage the right tools to optimize your knowledge base, streamline agent workflows, and improve customer satisfaction through effective knowledge audits.
Leverage the key strategies to build a knowledge-sharing culture at your workplace to optimize your knowledge base, improve productivity, and streamline agent workflows.
Discover how SearchUnify offers a cohesive and secure GenAI integration within workflows for a seamless digital customer experience across channels.
Discover game-changing tactics to foster collaboration and maximize productivity within your customer support teams, leading to exceptional customer experiences.
The Great Resignation is not over yet! It is still hovering over your support agents like dark clouds. Read this blog and learn how you can enhance your agent experience to get rid of these gloomy clouds for a clear, blue sky. Click here:
The archaic support model has developed a lot of crevices over time. Intelligent Swarming not only plugs them but also sweetens the pot in several ways.
Achieve support equilibrium by minimizing agents' time spent on known issues and empowering them with information to resolve new incidents. How? Here are five easy ways:
Simplify your support agents’ life working in Salesforce Service Cloud with SearchUnify’s enterprise agentic platform. Tap into AI & ML to redefine information discovery.
Automation & cognitive tech for customer service are now popular. Many myths have also cropped up. This post debunks winnows facts from myths for good:
The effort an agent puts in to fulfill their role is often overlooked. Cognitive technology minimizes it to improve support outcomes & productivity.
Is cognitive technology the answer to scaling customer success function efficiently? If so, how? This crisp blog post answers this and many more questions about what’s next in CS.
In customer-centric times, proactive customer service is the way forward. If you are still operating on a reactive, case-first model, then this blog post is for you.
