SearchUnify Named Leader in G2 Fall 2023 Grid® Report for Enterprise Search

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A leader in the G2 Grid® Report, for elevating search experiences, for fourteen consecutive quarters now.

Mountain View, CA | September 12, 2023 – SearchUnify, a leading unified cognitive platform, is thrilled to announce that it has been named a Leader in G2’s Grid® Report for Enterprise Search, for the fourteenth consecutive quarter. Leaders are determined based on high levels of customer satisfaction and likeliness to recommend ratings from real users on G2, the world’s largest and most trusted software marketplace.

Built on the core of cognitive technology, machine learning, generative AI, and an insights engine, SearchUnify and its suite of products empower enterprises to drive relevant, personalized, and intent-driven search experiences by breaking down silos. Its cutting-edge SearchUnifyFRAGTM (Fragmented Retrieval Augmented Generation) approach optimizes widely leveraged LLMs for accurate, personalized, secure, and contextual enterprise search experiences.

“Rankings on G2 reports are based on data provided to us by real software buyers,” said Sara Rossio, Chief Product Officer at G2. “Potential buyers know they can trust these insights when researching and selecting software because they’re rooted in vetted, verified, and authentic reviews.”

“While leveraging LLM-powered enterprise search signifies a pivotal advancement in information retrieval, organizations still encounter intricacies tied to maintaining accuracy, grasping contextual nuances, and others. This is where our robust FRAGTM approach comes into play. When integrated with LLMs, it helps drive more accurate and contextually relevant search experiences,” states Vishal Sharma, CTO, SearchUnify. “We are delighted to be recognized as a leader in the G2 Fall 2023 Grid® Report as it is a testament to our commitment to continuous innovation and revolutionizing enterprise search experiences.”

“Enterprise search landscape is dramatically changing. Modern users expect faster, more relevant, and intent-driven results to their queries,” says Alok Ramsisaria, CEO, Grazitti Interactive (SearchUnify’s parent company). “We feel glad about progressing in the same direction and receiving positive remarks from our esteemed customers. Being honored with a leader position in the G2 Fall 2023 Grid® Report further motivates us to continually innovate and provide transformative search experiences.”

Here’s What Customers Have to Say About SearchUnify

More than 80 million people annually — including employees at all of the Fortune 500 — use G2 to make smarter software decisions based on authentic peer reviews. Here’s what their unwavering thoughts are about SearchUnify:

“As a Community Leader, I’ve seen many search solutions come and go, but nothing has impacted our user experience like SearchUnify. This powerful tool has revolutionized our community’s search functionality and fundamentally enhanced our self-service offerings.”

“Successful implementation in 9 days! They have continued to work with us to expand our process of indexing content as the needs of our business expanded.”

“We like how quickly the solution can be deployed and introduced to customers with minimal effort. The onboarding teams were great with collecting our requirements and providing a clear deployment project outline. “

Grid® Reports compare products in a given category based on satisfaction and market presence scores. SearchUnify achieved a Leader ranking on the Grid® Report for Enterprise Search by receiving positive reviews from verified users, compared to other products in the same category. The report compares and contrasts how SearchUnify performed vs. other vendors across user satisfaction rankings including likeliness to recommend, product direction, business value, ease of use, ease of set-up, and quality of support.

About G2

G2 is the world’s largest and most trusted software marketplace. More than 80 million people annually — including employees at all of the Fortune 500 — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation, manage their software spend, and grow their business – including Salesforce, HubSpot, Zoom, and Adobe. To learn more about where you go for software, visit www.g2.com and follow us on Twitter and LinkedIn.

About SearchUnify

SearchUnify is a unified cognitive platform, by Grazitti Interactive, and is built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Cognitive Search, SUVA (the World’s First Federated, Information Retrieval Augmented Chatbot for Fine-tuned, Contextual, and Intent-driven Conversational Experiences at Scale), Agent Helper, Knowbler (the World’s First Knowledge-centered Customer Service Software), Escalation Predictor, and Community Helper. Leading enterprises globally rely on SearchUnify for revolutionizing information discovery and elevating support outcomes.

Media Contact
Aanchal Dhar
Senior Social Media Manager, SearchUnify
pr@grazitti.com

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