SearchUnify launches ‘The Customer Service Show’ Watch Episodes
Cognitive Search Technology for Every Enterprise Team
Here's how SearchUnify's unified cognitive platform and applications augment your role
For Customer Support Leaders
- Expedite and automate workflows
- Quantify customer support KPIs
- Leverage insights for proactive support
For Community Managers
- Boost community engagement
- Drive self-service success
- Improve Community ROI
For Knowledge Workers
- Propel knowledge consumption
- Identify and bridge content gaps
- Reduce customer TTV across KCS journey
For Customer Service Agents
- Ameliorate operational efficiency
- Enhance findability to improve MTTR
- Provide hawk-eyed view of user journey
A Unified Cognitive Platform to Transform Your Support Ecosystem
Enhanced Information Findability
Unify disparate data silos and make relevant information easily findable for customers and employees with 50+ OOTB connectors
Proactive Decision Making
Leverage real AI and real-time analytics to gain deep insights into your customers’ and employees’ behavior
Best of Breed Applications
Deliver personalized and proactive customer service experiences with a suite of next-gen support applications
Higher CSAT. Better Self-Service Experience. Augmented Support Efficiency.
Here’s how SearchUnify helps you find the holy grail of customer service
Improve the findability of relevant information across your digital properties - irrespective of where the information resides. Deliver an impeccable self-service experience to your customers, prospects, partners, and employees.
Empower your support agents to quickly find and access all the information and help they need to resolve more customer queries in less time. Reduce AHT, increase customer delight.
Go beyond simple automation of mundane processes - predict cases and then smartly sort, triage, and route them. Assign every case to the best-fit agent based on the agent expertise and the case sentiment.
Equip your agents with cutting-edge technology and tools that empower them to understand and resolve customer queries in the first contact. Improve the experience of your customers as well as agents.
Implement next-gen support programs like knowledge-centered support (KCS) and intelligent swarming successfully. Measure, quantify, and showcase the success of these initiatives.
Customer Service ROI
Measure, quantify, maximize, and showcase ROI in your entire support ecosystem. Save ~$1 Million in support cost in three months of deployment with quick time to value.
Some of Our Customers
Your Arsenal of Futuristic Support Applications
Leverage AI-powered apps built on a scalable unified cognitive search platform
SearchUnify Virtual Assistant SUVA
Solve customer queries faster, boost case resolution and elevate support CSAT with intelligent chatbots that leverage enterprise-wide knowledge and search insightsLearn More
SearchUnify's Community Helper
Elevate community engagement with an ‘always on’ bot for your community that keeps an eye on new discussions and threads and provides meaningful, sentiment adaptive responses 24*7Learn More
SearchUnify's Escalation Predictor
Streamline service delivery with a proactive ticket analysis system for real-time insights into case sentiment and probability of escalation to drive first contact resolutionLearn More
Revolutionize support knowledge creation and discovery with a KCS v6 aligned cognitive application for improved support documentation and unparalleled support turnaroundsLearn More
Learn more about SearchUnify's Next-Gen Products
Here's What the Best in Business Have to Say About SearchUnify
By using SearchUnify to harness the power of AI, Bluebeam was able to use technology to dramatically improve our customers’ support experience.
For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest.
The level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful.
Embark on the Journey of Next-Gen Customer Support and Experience
Don’t just believe everything we say. Not yet. Experience the power of unified cognitive technology and see how it helps you delight your customers, stakeholders, and employees. Take a live demo. It’s free!