SearchUnify's Agent Helper
Shorten turnaround time & augment agent productivity with a unified view of case resolving information, user journey insights and top related experts
Augment Agent Experience
Fall 2024
SearchUnify Named a Leader in G2’s Grid® Report for Enterprise Search Software
Eighteen Quarters in a Row
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SearchUnify Named Champion
in
SoftwareReviews 2024 Emotional
Footprint Report for Enterprise Search
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GenAI for Support: Analyzing Return
on Investment and Business Outcomes
Grazitti Interactive included among Notable Vendors in
“The Knowledge Management Solutions
Landscape, Q3 2024”
Cognitive Technology for Every Enterprise Function
A Enterprise Agentic Platform to Transform Your
Support Ecosystem
Enhanced Information Findability
Unify disparate data silos and make relevant information easily findable for customers and employees with 50+ OOTB connectors
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Proactive Decision Making
Leverage real AI and real-time analytics to gain deep insights into your customers’ and employees’ behavior
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Best of Breed Applications
Deliver personalized and proactive customer service experiences with a suite of next-gen support applications
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Higher CSAT. Better Self-Service Experience. Augmented Support Efficiency.
Here’s how SearchUnify helps you find the holy grail of customer service
Drive Self-Service
Success
Improve the findability of relevant information across your digital properties - irrespective of where the information resides. Deliver an impeccable self-service experience to your customers, prospects, partners, and employees.
Decrease Average
Handle Time
Empower your support agents to quickly find and access all the information and help they need to resolve more customer queries in less time. Reduce AHT, increase customer delight.
Augment Support
Efficiency
Go beyond simple automation of mundane processes - predict cases and then smartly sort, triage, and route them. Assign every case to the best-fit agent based on the agent expertise and the case sentiment.
Increase First
Call Resolution
Equip your agents with cutting-edge technology and tools that empower them to understand and resolve customer queries in the first contact. Improve the experience of your customers as well as agents.
Drive Knowledge-Centered
Support
Implement next-gen support programs like knowledge-centered support (KCS) and intelligent swarming successfully. Measure, quantify, and showcase the success of these initiatives.
Maximize Your
Customer Service ROI
Measure, quantify, maximize, and showcase ROI in your entire support ecosystem. Save ~$1 Million in support cost in three months of deployment with quick time to value.
Some of Our Customers
Your Arsenal of Futuristic Support Applications
Leverage AI-powered apps built on a scalable unified cognitive search platform
Recommended by TSIA. Recognized by Forrester
Learn what Forrester says about SearchUnify in The Forrester Wave™ for Cognitive Search, Q3 2021.
Our Partners
Here's What the Best in Business Have to Say About SearchUnify
Embark on the Journey of Next-Gen Customer Support and Experience
Don’t just believe everything we say. Not yet. Experience the power of unified cognitive technology and see how it helps you delight your customers, stakeholders, and employees. Take a live demo. It’s free!
