By continuing to use our website, you consent to the use of cookies. Please refer our cookie policy for more details.

SearchUnify's Knowbler Wins 2024 Artificial Intelligence Excellence Award Learn More

SearchUnify’s Knowbler is Enhanced with Advanced Analytics Around Knowledge Performance and ROI Learn More

SearchUnify Virtual Assistant Unveils Next-Gen Analytics for LLM Usage Optimization Learn More

SearchUnify Dominates as a
Gold Medalist in SoftwareReviews’
2025 Data Quadrant of
Enterprise Search

SearchUnify Claims #1 Spot in Enterprise Search
with 8.6 CX Score and 94% Net Emotional Footprint

Learn More

Grazitti Interactive Named a

in The Forrester Wave^TM: Knowledge Management Solutions, Q4 2024

Know More

Future-Proof Your Customer
Service and Support Strategy

Drive self-service success, augment support efficiency,
and boost CSAT with next-gen customer support platform
and applications

Request a Demo

PRODUCTS HIGHLIGHTS

Experience the Power of Generative Question Answering with the All-New SearchUnifyGPT! Enterprise Ready. Secure. Accurate.

Customer Success

Customer Support

Knowledge Management

An Enterprise Agentic Platform to Transform Your Support Ecosystem

Enhanced Information Findability

Unify disparate data silos and make relevant information easily findable for customers and employees with 50+ OOTB connectors

Learn More

Proactive Decision Making

Leverage real AI and real-time analytics to gain deep insights into your customers’ and employees’ behavior

Learn More

Best of Breed Applications

Deliver personalized and proactive customer service experiences with a suite of next-gen support applications

Learn More

Make Large Language Models (LLMs) a part of your Customer Support Ecosystem with SearchUnify

Learn More

Higher CSAT. Better Self-Service Experience. Augmented Support Efficiency.

Here’s how SearchUnify helps you find the holy grail of customer service

Drive Self-Service
Success

Improve the findability of relevant information across your digital properties - irrespective of where the information resides. Deliver an impeccable self-service experience to your customers, prospects, partners, and employees.

Decrease Average
Handle Time

Empower your support agents to quickly find and access all the information and help they need to resolve more customer queries in less time. Reduce AHT, increase customer delight.

Augment Support
Efficiency

Go beyond simple automation of mundane processes - predict cases and then smartly sort, triage, and route them. Assign every case to the best-fit agent based on the agent expertise and the case sentiment.

Increase First
Call Resolution

Equip your agents with cutting-edge technology and tools that empower them to understand and resolve customer queries in the first contact. Improve the experience of your customers as well as agents.

Drive Knowledge-Centered
Support

Implement next-gen support programs like knowledge-centered support (KCS) and intelligent swarming successfully. Measure, quantify, and showcase the success of these initiatives.

Maximize Your
Customer Service ROI

Measure, quantify, maximize, and showcase ROI in your entire support ecosystem. Save ~$1 Million in support cost in three months of deployment with quick time to value.

Some of Our Customers

Your Arsenal of Futuristic Support Applications

Leverage AI-powered apps built on a scalable unified cognitive search platform

SearchUnify's Cognitive Search

Empower customers and employees to find information faster, and resolve issues efficiently, with SearchUnify Cognitive Search, which combines core AI subsets like ML, GenAI and NLP to decipher queries and user intent.

Achieve Self-Service Excellence

Recognized by Forrester

Learn what Forrester says about SearchUnify in The Forrester Wave^™ for Cognitive Search, Q3 2021.

Learn More

Our Partners

Grazitti Interactive’s SearchUnify Combats Full Spectrum of Data Threats & Attacks

Learn More

Here's What the Best in Business Have to Say About SearchUnify

Read Reviews on G2

Read Reviews on Capterra

Read Reviews on Gartner Peer Insights

By using SearchUnify to harness the power of AI, Bluebeam was able to use technology to dramatically improve our customers’ support experience.

Jim Atkinson

President and Chief Customer Officer, Bluebeam, Inc.

View Case Study

For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest.

Giri Iyer

Chief Customer Officer, Rubrik Inc.

View Case Study

The level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful.

Lana Lee

Senior Manager & Strategist, Zuora Community

View Case Study

Embark on the Journey of Next-Gen Customer Support and Experience

Don’t just believe everything we say. Not yet. Experience the power of unified cognitive technology and see how it helps you delight your customers, stakeholders, and employees. Take a live demo. It’s free!

Request a Demo