Solutions to most of your customer support issues already exist; the problem is knowing if and how it’s been solved before! SearchUnify gives proactive content recommendations so agents can solve cases with greater efficiency.Learn More
Users love to solve problems on their own and it’s a sure-shot way of increasing customer satisfaction. SearchUnify connects your users to the most relevant content pieces and enhances case deflection on your self-service portal.
Lower support costs by helping your customers and agents find information faster. Leverage SearchUnify’s AI algorithms to deliver relevant results with ease from all your content sources, within your Zendesk Guide knowledge base or Support instance.
With in-built analytics, you can identify gaps in your content to create a better content strategy and boost First Call Resolution with comprehensive insights into a user's journey. SearchUnify offers a complete package that not only boosts but also helps prove the ROI of your implementation.
Boost engagement on your self-service platform by serving content in bite-sized conversations that your users can understand easily. SearchUnify’s chatbots leverage NLU to help deliver contextual responses to all queries and are built on the same intelligence as your search engine.
After implementing SearchUnify, the quality of support improved significantly as our support heroes could access relevant information.
For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest.
The level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful.