Customer Service

5 Tantalizing Ways to Deliver Vibrant CX with Better Content Experience

5 Tantalizing Ways to Deliver Vibrant CX with Better Content Experience

May 23, 2022

Looking to deliver a stellar customer service? This blog reveals 5 simple ingredients to turn CX on its head by leveraging the content experience.

Building a Strategic Framework to Create & Maintain a KCS Culture

Building a Strategic Framework to Create & Maintain a KCS Culture

May 20, 2022

Read this blog to learn how a strategic framework can align KCS practices to your organizational goals and enable you to effectively achieve them.

5 Challenges that Cast a Shadow Over Contact Center Agents

5 Challenges that Cast a Shadow Over Contact Center Agents

April 22, 2022

Outdated technology is hindering your agents to deliver peak performance. This blog post identifies 5 such challenges that could be at the center of it.

Waltzing Into 2022 with New Outlook Towards Customer Service Metrics

Waltzing Into 2022 with New Outlook Towards Customer Service Metrics

January 4, 2022

Customer service has gone from rotary phones to omnichannel. It's time to get your customer service KPIs and metrics up to speed as well. Read this post for more.

Expedite Your Journey to Proactive Support with Intelligent Swarming

Expedite Your Journey to Proactive Support with Intelligent Swarming

December 2, 2021

Gone are the days of long response times and hand-offs. It is time to say au revoir to the archaic tiered support model and hello to the proactive and collaborative model - Intelligent Swarming. Read on to know more.

3 Easy Ways to Carpe Diem at TSW Las Vegas 2021

3 Easy Ways to Carpe Diem at TSW Las Vegas 2021

October 14, 2021

TSW Las Vegas 2021 is a catalyst that connects you to business leaders across verticals. If you wish to scale, refine, & accelerate your strategy, then meet us there!

Human Agents & Chatbots: The Yin & Yang of Superlative Customer Service

Human Agents & Chatbots: The Yin & Yang of Superlative Customer Service

October 6, 2021

Chatbots can solve user queries 24/7, but nothing beats the personalized touch of a human. This blog reveals how bots & humans can coexist to deliver stellar CX.

Agent Effort Score: Putting the Cognitive Spotlight on Agent Experience

Agent Effort Score: Putting the Cognitive Spotlight on Agent Experience

September 22, 2021

The effort an agent puts in to fulfill their role is often overlooked. Cognitive technology minimizes it to improve support outcomes & productivity.

Relevant, Intuitive, Personalized: The Human-Centric Approach to Content Experience