Discover the key customer experience trends that are redefining the business landscape in 2025 and stay ahead of the competitive curve.
Learn how conversational AI analytics can help in reducing customer support costs by delivering valuable insights.
Discover how Agent Helper can minimize case transfers, improve agent efficiency, and enhance customer satisfaction in your contact center.
SearchUnify is excited to be a Navigator sponsor at Dreamforce 2024! Visit us at Booth #1416 to experience firsthand our GenAI-powered solutions.
SearchUnify and ABBYY won a Gold Stevie® Award in 2024 International Business Awards® for Elevating Customer Support and Self-Service with AI-Powered Cognitive Search. Read the blog to learn more about ABBYY’s success story and impact of SearchUnify’s Cognitive Technology.
Discover key customer service KPIs that will ensure your business success. Learn how AI technologies are helping to improve these metrics and enhance CX.
Explore the transformative potential of LLMs and experience the power of a unified, intelligent agent desktop.
Natural Language Processing (NLP) and large Language Models (LLMs) have revolutionized chatbots, ushering in a new era of meaningful conversations. This blog reveals!
Discover the five key design principles for successful self-service portals and learn how AI can transform your self-service experience and boost business ROI.
The advent of Generative AI into customer service heralds an exhilarating advancement, bringing forth unparalleled advantages alongside novel challenges.
Discover the power of Large Language Models in enabling chatbots to provide relevant responses, reduce support costs, and scale effortlessly. Read the blog to learn more.
The blog highlights the interdependence of staffing and technology resources in support and highlights the importance of strategically aligning resources with company objectives.
