Customer Service

5 Design Principles for Self-Service Portal Success

5 Design Principles for Self-Service Portal Success

May 23, 2024

Discover the five key design principles for successful self-service portals and learn how AI can transform your self-service experience and boost business ROI.

Generative AI in Customer Service: A Game Changer for the Industry

Generative AI in Customer Service: A Game Changer for the Industry

April 11, 2024

The advent of Generative AI into customer service heralds an exhilarating advancement, bringing forth unparalleled advantages alongside novel challenges.

How Large Language Models are Revolutionizing the Value of Conversational Technology

How Large Language Models are Revolutionizing the Value of Conversational Technology

July 12, 2023

Discover the power of Large Language Models in enabling chatbots to provide relevant responses, reduce support costs, and scale effortlessly. Read the blog to learn more.

Support Resources Don’t Fall From The Sky

Support Resources Don’t Fall From The Sky

July 11, 2023

The blog highlights the interdependence of staffing and technology resources in support and highlights the importance of strategically aligning resources with company objectives.

ChatGPT for Customer Service: Optimizing Its Potential With Cognitive Tech

ChatGPT for Customer Service: Optimizing Its Potential With Cognitive Tech

March 24, 2023

ChatGPT is gaining traction for its advanced capabilities but it is not without limitations. Know how cognitive technology helps optimize it for customer service.

Things You Can And Cannot Do with ChatGPT

Things You Can And Cannot Do with ChatGPT

March 17, 2023

ChatGPT is taking the world by storm. But is this generative AI a real game changer or merely hype? Read this blog to know.

7 Ways Support (re)Focus 2022 Will Enrich Your Support Ecosystem

7 Ways Support (re)Focus 2022 Will Enrich Your Support Ecosystem

December 5, 2022

Support (re)Focus brings a flurry of in-depth sessions on annual recurring revenue, self-service success, KCS program supremacy, premium customer support, community success, omnichannel support, & much more. Read on:

NLP: The Proverbial Cherry on Top of Your Customer Service Cake

NLP: The Proverbial Cherry on Top of Your Customer Service Cake

December 1, 2022

NLP is a part of AI that allows humans and machines to converse effortlessly. It has completely revolutionized the customer service industry. Keep reading to know how!

4 Reasons to Zero-In on Support Success with Support (re)Focus 2022

4 Reasons to Zero-In on Support Success with Support (re)Focus 2022

November 29, 2022

SearchUnify & Grazitti Interactive are hosting the biggest virtual conference—Support (re)Focus 2022. Make sure you fathom ingenious support strategies & trends from luminary speakers. Read on how you can make the most of it.

Customer Experience in the Metaverse: Today and Tomorrow

Customer Experience in the Metaverse: Today and Tomorrow

August 26, 2022

'Metaverse' has become the talk of the town in all walks of life and industry but what the future of the internet is and how are we familiar with it in the context of Metaverse customer service? Read the blog.

Why Swarming Model Makes Sense for Your Support Organization

Why Swarming Model Makes Sense for Your Support Organization

July 20, 2022

The archaic support model has developed a lot of crevices over time. Intelligent Swarming not only plugs them but also sweetens the pot in several ways.

Colubridae ‘22: Doubling Down on Relevant Digital Experiences

Colubridae ‘22: Doubling Down on Relevant Digital Experiences

June 15, 2022

Colubridae ‘22 is out. What was the vision behind it and what are some of the key additions it introduces? Our Product Evangelist, Bharat Sethi, explains.