See how enhanced findability helps save time & deliver breakthroughs with SharePoint
Your employees use a number of platforms to do their job. The incessant switching takes up a lot of their time. Cognitive search can connect all the KBs and create a unified index that turns your SharePoint into a one-stop-shop for knowledge. This helps drive employee efficiency.
Employees working in different verticals don’t have the same requirements. So why should they see the same search results? A cognitive engine proactively tailors the search experience for every employee based on their role & permissions. This gives them more time to work.
Finding content in ever-growing KBs can be hard. Cognitive search simplifies it with features like smart facets & dynamic navigation. While the former enables employees to fine-tune the results, the latter creates a navigation interface based on their unique browsing behavior.
There are times when your employees need a little help. But who is the right person for the job? That’s where a cognitive engine steps in. It taps on natural language processing (NLP) models to identify the expertise on the topic and suggest the same to the employees.
It is imperative to keep your repositories up-to-date or else employee productivity might take a hit. Here again, a cognitive search engine can save the day. It reports all instances where the search query didn’t populate any relevant results. This makes it easier to plug the holes.
Let’s say you’ve just fixed a bug that was affecting multiple customers. In that case, you’d want its resolution to be displayed above everything else, right? With manual tuning, you can always take control and ensure the right piece of information finds its way to the users.
By using SearchUnify to harness the power of AI, Bluebeam was able to use technology to dramatically improve our customers’ support experience.
SearchUnify provided responsive project management, high technical acumen and timely communication throughout our deployment.
After implementing SearchUnify, the quality of support improved significantly as our support heroes could access relevant information.
For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest.
The level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful.
Know the latest trends and best practices in customer supportView all Resources
Don’t just believe everything we say. Not yet. Experience the power of unified cognitive technology and see how it helps you delight your customers, stakeholders, and employees. Take a live demo. It’s free!