Resolve & Delight
More with SearchUnify

Future-Proof Your Self-Service & Support Strategy with Cognitive Intelligence

Resolve & Delight More with SearchUnify Resolve & Delight More with SearchUnify
Intelligent Chatbot
Escalation Predictor
Agent Helper
KCS Enabler
Community Helper

End-to-End Suite of Next-Gen Apps that Take Your Business to Hoop

Enrich customer & employee experiences to expedite workflows and improve outcomes

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We started from being an innovative search product on a mission to help brands elevate their customers’ and employees’ experiences. The mission statement is still the same, but we have evolved into a closely-knit platform that helps enterprises achieve these goals. To make it happen, SearchUnify unifies disparate data silos and gleans actionable intelligence with its insights engine. But all the magic happens in four stages. Here’s how:

Unified Enterprise Connectivity

Organizations use a variety of solutions across teams to streamline workflows. This creates knowledge silos which makes information sharing a challenge. With SearchUnify’s one-click-and-configure connectors, you can put an end to accessibility issues and ensure that customers, employees, and stakeholders can find what they need from anywhere.

Unified Enterprise Connectivity
Intelligent Cognitive Search

Intelligent Cognitive Search

All right, now you have a unified index of all your repositories. The next step is to ensure the delivery of highly-relevant information to every user. That’s where AI kicks in. It analyzes user and historical data to understand the intent and personalize the experience accordingly. As a result, your users don’t see any annoying superfluous results.

Real-Time Insights

Your business is sitting on a digital gold mine. Every user interaction leaves a trail of data in the form of search queries, page visits, user journeys, etc. These are potent indicators of what works. Searchunify not only extracts all this data from your tech stack but also turns it into actionable intelligence that helps improve workflows and outcomes.

Real-Time Insights
Next-Gen Support Applications

Next-Gen Support Applications

SearchUnify uses an ecosystem of AI-powered applications to function as a superslick sidekick for your customers, service engineers, community managers, knowledge workers, and support managers. These include Agent Helper, Community Helper, Escalation Predictor, Intelligent Chatbot, and KCS Enabler.

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A Unified Cognitive Platform to Transform Your Support Ecosystem

A Unified Cognitive Platform to Transform Your Support Ecosystem
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How our Platform Helps Elevate Enterprise Outcomes

Scalable Architecture
Scalable Architecture

The underlying core has the capability to power multiple applications & enables teams to customize applications for specific use cases

Resilient & Future-Proof
Resilient & Future‑Proof

The platform is agile to evolving scenarios and enables business leaders to adapt to changing employee and customer needs

Accelerated Time to Value
Accelerated Time to Value

Intelligent support applications fueled by Al and ML require minimum manual training and power value benefits from the word go

Maximum Impact on ROI Metrics
Maximum Impact on ROI Metrics

Impact support metrics like FCR and AHT, community metrics like self-service success and knowledge metrics like intelligent swarming

Our Platform Recognized & Lauded at the 2021 Stevie® Awards for Sales and Customer Service

"Excellent, valuable outcomes gained by your cognitive search platform and apps including, improvement in agents and employees productivity, cost reduction in support by improving self-service engagement, platform streamlined & less effort for customer journey and increasing CSAT and improvement of CX"

Here's What the Best in Business Have to Say About SearchUnify

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Embark on the Journey of Next-Gen Customer Support and Experience

Don’t just believe everything we say. Not yet. Experience the power of unified cognitive technology and see how it helps you delight your customers, stakeholders, and employees. Take a live demo. It’s free!

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Building the ultimate agent desktop

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Building the ultimate agent desktop