Artificial Intelligence


Transform the self-service and support experience and deliver personalized relevance using search fueled by machine learning and natural language understanding

Augment the Discovery Experience with Search Fueled by AI

SearchUnify’s algorithms blend user data, machine learning and natural language understanding to learn on the go and present the most relevant results

Leverage AI to Auto-Tune Results to the Top

Deliver the most relevant results to your users with AI that takes into account behavioral analysis, synonyms, click-throughs and page rating to push query-resolving content to the top of the search results page even if the keywords do not match.

Leverage AI to Auto-Tune Results to the Top
Personalize Content Recommendations Across All Your Self-Ser...

Personalize Content Recommendations Across All Your Self-Service Platforms

Take personalization to the next level with search-powered recommendations that leverage ML to adapt to a users’ search behaviour to recommend content that resonates with their interest and the level of experience they have with the product.

Inject Relevance Into Every Conversation

Give your users another medium to harness the power of search with AI-powered chatbots built on the same intelligence as your search engine. The bot powered by NLU and search insights can understand the intent behind a message or a question, to personalize conversations based on a user’s behavior & search history.

Inject Relevance Into Every Conversation
Identify Similar Content With Duplicacy Checker

Identify Similar Content With Duplicacy Checker

Inform your archiving strategy with an in-built content duplicacy checker that leverages NLP to identify similar words including synonyms within your content pieces to help you discover duplicate content in your repositories.

Leverage Advanced Case Clustering to Shorten MTTR

Empower your support team with all the information they need to resolve cases faster and shorten mean-time to resolve a case. SearchUnify’s agent helper provides support teams with a 360 degree view of all the information an agent might need to resolve customer queries similar to the one they have just received including information like top articles, SMEs and similar cases.

Leverage Advanced Case Clustering to Shorten MTTR
Stay on Top of Intent Relevance With Smarter Query Classific...

Stay on Top of Intent Relevance With Smarter Query Classification

Harness the power of AI to identify intent faster with a search engine that classifies queries as a question or information. For example, if the engine detects that the user has asked a question, the result that shows up can be a featured snippet with detailed points on how to resolve the query without the user having to click on the article.

Deliver a Superior Experience With Auto-Synonyms and Spell-Check

Make sure the correct result is delivered every time with a built-in auto-synonym factory that takes into account historical searches and clicks to identify synonyms and possible errors in spellings when your users type in a query.

Deliver a Superior Experience With Auto-Synonyms and Spell-C...

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Double Win: Transforming Customer and Employee Experience With AI

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Execs In The Know
LIVE WEBINAR

Double Win: Transforming Customer and Employee Experience With AI