Unlock powerful self-service and support outcomes for your business by tapping into user data with artificial intelligence
Here’s how SearchUnify helps you find the holy grail of customer service
Improve the findability of relevant information across your digital properties - irrespective of where the information resides. Deliver an impeccable self-service experience to your customers, prospects, partners, and employees.
Empower your support agents to quickly find and access all the information and help they need to resolve more customer queries in less time. Reduce AHT, increase customer delight.
Go beyond simple automation of mundane processes - predict cases and then smartly sort, triage, and route them. Assign every case to the best-fit agent based on the agent expertise and the case sentiment.
Harness potent AI algorithms to supercharge and elevate your digital channels for improved, low-friction experiences
SearchUnify ingests data from disparate repositories. It performs text extraction to automatically scan and extract relevant information. It also deploys hierarchical clustering to categorize semantically related content. Thereafter, document annotations tag metadata, which enables the crawlers to fetch the most fitting search results.
SearchUnify’s ML model learns from user profiles and historical searches to understand context & deliver apt results. Sentiment analysis helps peruse the nature of incoming cases, gauge dissatisfaction, & communicate the likelihood of escalations. This enables support reps to empathize & personalize the conversation accordingly.
SearchUnify also helps you better educate your customers and employees. Its NLP models assist stemming and lemmatization to analyze the query and extract the precise context based on the user's profile. Then, it suggests relevant topics and the subsequent learning modules that enlighten the users without overwhelming them.
SearchUnify's AI taps in on metadata and rich snippets to ensure your users pick the answers that directly address their needs. Semantic knowledge graphs provide an aggregate view of the search results extracted from multiple repositories. Also, natural language generation (NLG) summarizes content for easier user consumption.
Enterprise knowledge is scattered across multiple KBs. SearchUnify, with the help of AI, integrates disparate data repositories to enable cross-platform information discovery. All you need to do is deploy our OOTB connectors to enjoy a coherent browsing experience and witness the power of cognitive search within minutes.
Our unified cognitive platform leverages ML models and search analytics to predict customer needs by mapping user journeys and analyzing historical data & customer behavior. This empowers your customer service mavens to provide a proactive support experience and preemptively deliver personalized search results.
SearchUnify leverages NLP & auto-intent learning to simplify sifting through the cornucopia of information and instantly populate the most relevant information. Apart from automatic tuning, it allows users to manually tune results based on keywords, relevance, popularity, article age, content sources, etc., and control search relevance.
SearchUnify taps into natural language understanding (NLU) to proactively learn and identify synonyms, abbreviations, and misspelled words. Additionally, its ML algorithms not only provide intuitive recommendations as a user types the query but also understand the context behind it to return apt results instead of simply mapping keywords.
With rich search analytics at your disposal, SearchUnify enables your team to dive deeper into content usability and bridge any content gaps to provide the users what they really want. This way, you can drive content findability as well as consumption while guaranteeing a more immersive and engaging customer and employee experience.
SearchUnify comes with native support for faceted search that allows your internal & external users to zero in on relevant search results with appropriate filters based on faceted classification of the content. Then, it employs rich snippets that create an intuitive UI by ensuring your users can spot relevant results without breaking a sweat.
"Excellent, valuable outcomes gained by your cognitive search platform and apps including, improvement in agents and employees productivity, cost reduction in support by improving self-service engagement, platform streamlined & less effort for customer journey and increasing CSAT and improvement of CX"
“SearchUnify is elevating self-service & support experiences with a unified cognitive platform & suite of apps. It's core AI with NLP, machine learning and insights engine for analyzing user behavior & taking data-driven business decisions is great.”
By using SearchUnify to harness the power of AI, Bluebeam was able to use technology to dramatically improve our customers’ support experience.
For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest.
The level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful.
We are able to securely share relevant information from all our portals with the ultimate goal of achieving greater self-service.
Don’t just believe everything we say. Not yet. Experience the power of unified cognitive technology and see how it helps you delight your customers, stakeholders, and employees. Take a live demo. It’s free!