Understand what users are looking for and deliver exactly that on your site
SearchUnify integrates all your disparate information silos – website, blog, knowledge bases, discussion boards, documentation, and so on – and helps you display content from all of them on your website for a unified search experience.
Leveraging Natural Language Understanding, it identifies the context of the user query, which helps it understand the user’s intent. Its intelligent autocomplete algorithm keeps learning from the user queries and displays correct results understanding synonyms and spelling errors.
The cognitive search platform gives you better control over the user search experience on your site with results optimization. You can manually tune and display relevant results to the top of the page for higher content engagement and richer user experience.
Your site visitors don’t know where the information they’re looking for is residing. After you classify your content with custom tags and facets – SearchUnify can autoselect facets based on the user’s profile and search behavior to proactively display relevant and personalized content.
SearchUnify’s insights engine analyses the user search data to understands what your site visitors are looking for and helps them find exactly that with smart and proactive content recommendations. The same insights enable you to identify and fill any content gaps.
Powered by cognitive search and known as “best of breed”, SearchUnify chatbots are easily trainable conversationalists. They can answer users’ questions by finding relevant information from across your enterprise as well as from third-party apps leveraging webhooks.
By using SearchUnify to harness the power of AI, Bluebeam was able to use technology to dramatically improve our customers’ support experience.
After implementing SearchUnify, the quality of support improved significantly as our support heroes could access relevant information.
For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest.
The level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful.
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