Mamba '22

Expedite Your Journey to Proactive Support with Intelligent Swarming

Expedite Your Journey to Proactive Support with Intelligent Swarming

December 2, 2021

Gone are the days of long response times and hand-offs. It is time to say au revoir to the archaic tiered support model and hello to the proactive and collaborative model - Intelligent Swarming. Read on to know more.

Mamba ‘22: Set a New Support Benchmark with Real AI & Step Into the Proactive Era

Mamba ‘22: Set a New Support Benchmark with Real AI & Step Into the Proactive Era

November 30, 2021

Mamba ‘22, our winter release of the year, is out to amplify your self-service & support ecosystem with real AI. Read to find out more.

The Key to Developing an Efficacious Escalation Prediction Model

The Key to Developing an Efficacious Escalation Prediction Model

November 26, 2021

An ideal predictive model helps you attain your support goals by preemptively managing ticket escalations. Read on to know how you can design one for yourself.

Relevant, Intuitive, Personalized: The Human-Centric Approach to Content Experience