SearchUnify's Community Helper

Foster a Powerful Online Customer Community that Never Ceases
to Answer & Engage


Outcomes for Self-service

Keep Track of
Unanswered Threads
Maintain Engagement in the
Midst of a Self-service Surge
Sift Through & Reply to
Duplicate Discussions

Delivering Real Outcomes


Increase in Community Engagement


Increase in Self-service Resolution


Increase in First Response Generation on Community Threads


Decrease in Community Moderation Effort

Round-the-clock Auto-Response to New Discussions

Community Helper keeps an eye on new community discussions and threads and auto-responds 24*7 with sentiment-adaptive responses.

Identifies, Merges & Responds to Duplicate Threads

The application helps combat duplicacy by merging similar threads and redirects questions that it cannot answer to experts who solved similar cases earlier.

Auto-Indexing & Tagging of Community Threads

Community Helper acts as a moderator and tags posts to the right categories, thus aiding community managers in intelligent community moderation.

Personalized, Sentiment-Adaptive Responses

Community Helper adds the human touch by using sentiment analysis to understand the user’s state of mind and frames a personalized response in return.

Auto-Routing Discussions to Community Champions

The application routes the current discussions to your active members based on their expertise so that they can contribute to resolutions with helpful information.

Recommended Resources

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