SearchUnify's Community Helper
Foster a Powerful Online Customer Community that Never Ceases
to Answer & Engage
Increase in Community Engagement
Increase in Self-service Resolution
Increase in First Response Generation on Community Threads
Decrease in Community Moderation Effort
Community Helper keeps an eye on new community discussions and threads and auto-responds 24*7 with sentiment-adaptive responses.
The application helps combat duplicacy by merging similar threads and redirects questions that it cannot answer to experts who solved similar cases earlier.
Community Helper acts as a moderator and tags posts to the right categories, thus aiding community managers in intelligent community moderation.
Community Helper adds the human touch by using sentiment analysis to understand the user’s state of mind and frames a personalized response in return.
The application routes the current discussions to your active members based on their expertise so that they can contribute to resolutions with helpful information.