CX

Premium Support: The Reckoning Force Behind Stellar Customer Experiences

Premium Support: The Reckoning Force Behind Stellar Customer Experiences

September 16, 2022

Premium support is the gold standard to transform your support services and take them a notch higher. Why and how? Let this blog guide your path!

From Great Resignation to Great Retention: How Support Organizations Can Elevate Agent Experience

From Great Resignation to Great Retention: How Support Organizations Can Elevate Agent Experience

September 1, 2022

The Great Resignation is not over yet! It is still hovering over your support agents like dark clouds. Read this blog and learn how you can enhance your agent experience to get rid of these gloomy clouds for a clear, blue sky. Click here:

Customer Experience in the Metaverse: Today and Tomorrow

Customer Experience in the Metaverse: Today and Tomorrow

August 26, 2022

'Metaverse' has become the talk of the town in all walks of life and industry but what the future of the internet is and how are we familiar with it in the context of Metaverse customer service? Read the blog.

Why Swarming Model Makes Sense for Your Support Organization

Why Swarming Model Makes Sense for Your Support Organization

July 20, 2022

The archaic support model has developed a lot of crevices over time. Intelligent Swarming not only plugs them but also sweetens the pot in several ways.

5 Tantalizing Ways to Deliver Vibrant CX with Better Content Experience

5 Tantalizing Ways to Deliver Vibrant CX with Better Content Experience

May 23, 2022

Looking to deliver a stellar customer service? This blog reveals 5 simple ingredients to turn CX on its head by leveraging the content experience.

5 Challenges that Cast a Shadow Over Contact Center Agents

5 Challenges that Cast a Shadow Over Contact Center Agents

April 22, 2022

Outdated technology is hindering your agents to deliver peak performance. This blog post identifies 5 such challenges that could be at the center of it.

Top 5 Challenges Businesses Need to Overcome to Successfully Adopt KCS

Top 5 Challenges Businesses Need to Overcome to Successfully Adopt KCS

March 30, 2022

KCS is taking the customer service world by storm. But after the initial kick-off, many firms leave the knowledge management programs hanging. Wondering why? This blog post explains.

5 Ways Cognitive Technology Sets Up a Knowledge Shop in Joomla! Websites

5 Ways Cognitive Technology Sets Up a Knowledge Shop in Joomla! Websites

January 27, 2022

Extend the capabilities of your Joomla website with SearchUnify. it unifies siloed data, retrieves relevant content for an elevated UX. Read more here.

9 Factors That Can Improve the Health of Your Content

9 Factors That Can Improve the Health of Your Content

January 5, 2021

The health of your content is directly related to the success of your enterprise search engine. So, how will you determine the health of your content? Read on.