Drive self-service success by providing the most relevant information to your Lightning community users, effortlessly.
Empower your support engineers to resolve customer queries faster without having to leave the Service Console.
Improve employee productivity by making the intranet a go-to place for discovering new information and getting tasks done.
SearchUnify’s parent company, Grazitti Interactive, is an ISV and Cloud Alliance Partner with expertise across all Salesforce products. This experience gives us an edge over others as we not only understand our product but also the nomenclature of your Salesforce instance.
Leverage the power of native parsers designed specifically for Salesforce that handle all the objects and metadata specific to the platform with ease. All you need to do is click and deploy the connector on your Salesforce instance which means you can witness the power of cognitive search within minutes - no coding required!
The SearchUnify widget allows your support teams to harness the power of cognitive search within the service console, helping them cut through the noise with ease. Not only that, our search-powered add-ons like Agent Helper and KCS enabler are designed specifically to enhance agent efficiency and help improve the ROI of support orgs.
AI-powered content recommendations help you deflect cases on your Salesforce communities with ease by displaying relevant articles within the case deflection widget, based on the users’ interest and behavior. The SearchUnify case deflection component allows you to restrict the recommendations to just troubleshooting articles and not search for results all across your community.
After implementing SearchUnify, the quality of support improved significantly as our support heroes could access relevant information.
For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest.
The level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful.