Leverage Search Queries and Historical Data for a Faster Discovery Experience
Leverage sophisticated search to extract facets from the keywords entered in the search query and the intent of the user. Facet interpreter pre-selects the most relevant facets for the users based on this information to help them reach relevant results faster.
Provide a better search experience to your users by helping them avoid reselecting pre-defined facets every time they conduct a new search. For example, a user selects a number of facets to refine the search results. Later on, when he/she decides to conduct another search, the facets will remain selected.
Surpass user expectations by personalizing the user experience with auto facets that automatically select the most relevant facets based on the user history and search trends.
Nested facets divide the existing facets into relevant sub-categories to help you filter down to the relevant result. Also, if the admin missed out on a particular classification, the search solution is smart enough to add the nested category when results are derived from it.
Although SearchUnify can process unstructured data to create relevant facet types and categories, the admin also has the ability to define the facets and re-order them to better tailor the user experience.
Leverage search analytics to gain insights into which facets are mostly used by your users and understand what type of content is being used by them more frequently.
After implementing SearchUnify, the quality of support improved significantly as our support heroes could access relevant information from MadCap Flare inside Salesforce console. Similarly, customers could also access more relevant content within the Help Center. We got more than we asked for and for that a big shout out to the folks at SearchUnify.
For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest. If a vendor doesn’t have the responsiveness or desire to actually look beyond the product and think of a solution, the vendor-customer relationship may be short-lived. This is where the SearchUnify team delighted us with its agility and responsiveness.
As the Zuora Community Strategist, the level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful. Not only does it give me a glimpse into the behavior of our community’s visitors so that we can create a better, more optimized experience for them, but it also highlights the content gaps so that my team can quickly add needed content in the Community. At the end of the day, we want all Zuora Community users to be able to get the answer they need, as quickly as possible.
The reason we chose SearchUnify over the other enterprise search products is its speed and ease of deployment. It’s an amazingly flexible search product that provides cross-channel content search functionality. I particularly love the fact that we are able to securely share relevant information from all of our portals, whether public or private. Above all, the ability to analyze users’ search behavior and our content’s effectiveness is something that keeps us one step ahead of user expectations.