Create Intelligent E‑Commerce Experiences

Engage Shoppers and Boost Conversions

Leverage AI capabilities for better product discovery, reduced bounce rate, and lowered customer acquisition cost

Lower Bounce Rate by Boosting Personalization

Create a personalized e-store that mimics in-store shopping experiences. Leverage advanced ML algorithms that analyze user behavior-product views, clicks, add-to-wishlist patterns-to predict and recommend products that shoppers would like. This increases visitor engagement, thereby reducing the bounce rate and maximizing revenue.

Delight Customers with Effective Self‑Service

Empower modern consumers to help themselves by driving self-service on your e-commerce site. Provide answers to FAQs, and facilitate common tasks such as placing orders, checking status, requesting returns with powerful search. This reduces the friction on your e-store and creates a customer-centric experience.

Propel Product Discovery and Improve Site Navigation

Employ smart facets to guide shoppers to relevant products. Sticky Facets remember and apply the user’s previous selection of facets for the next search, hence eliminating the need to select them again. Nested facets divide existing facets into relevant sub-categories. The engine can also proactively create facets based on search trends. Then, the admins can fine-tune them for relevance.

Resolve Customer Queries with Chatbots

Provide round-the-clock connectivity to your buyers with search-driven bots. Like a sales rep, they infer the shoppers’ preferences and answer their queries in real-time. They also aid with purchase transactions, offer product recommendations, and provide customer service to deliver a valuable experience.

Deliver Effortless Buying Experiences with AI

Turn your visitors into loyal customers and advocates by creating a flawless search-and-shop experience. Advanced AI algorithms enable a host of features such as autocomplete and autosuggest as users type, spellcheck, ‘Did you mean’, and synonym mapping for smooth product discovery.

Improve Your Merchandising Strategy with Rich Insights

Revamp your product pages and design a UI that aligns with user expectations and drives maximum profit. Use detailed, user-friendly reports that reveal various metrics like Unsuccessful Searches, Total Searches, Conversion Rate, Add to Cart Rate, Average Order Value, and much more to evaluate your strategy.

Real World Customer Success Stories

Accelerated ROI

Proven performance

Trusted by industry pioneers.

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Automation Anywhere, a global leader in Robotic Process Automation, sought to enhance support efficiency and improve customer experience by strengthening knowledge capture, VoC integration, and data usability. By deploying SearchUnify Knowbler, they intelligently transformed their content creation, leveraging pre-built templates, AI-generated titles, and customizable prompts to meet real-time support needs more effectively.

Key Outcomes:

Accelerated knowledge delivery, reduced content creation effort, and enhanced support team productivity.

57%

Boost in knowledge creation

37%

More contributing agents

46%

Cut in publishing time

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Accela, a leading provider of cloud-based civic solutions, faced increasing support case volumes and agent burnout. By deploying SearchUnify Agent Helper, the team unified case context, automated response creation, and gained real-time insights into customer sentiment, and achieved faster resolutions and empowered support workforce.

Key Outcomes:

Since the deployment of Agent Helper, Accela has experienced substantial improvements across multiple KPIs.

77.5%

Increase in Total Closed Case Volume

92.7%

Decrease in First Response Time

16%

Increase in Agent Productivity

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Cornerstone OnDemand, a global leader in talent management software, sought to elevate its support experiences and enhance agent productivity. They aimed to achieve this by centralizing fragmented content and gaining deeper insights into customer needs. By implementing SearchUnify's Cognitive Search and Knowbler, Cornerstone OnDemand transformed their knowledge ecosystem, unifying search across all sources, unlocking profound content insights, and streamlining case management through intelligent, AI-driven workflows.

Key Outcomes:

A surge in self-service resolution and boost in CSAT, with improved agent efficiency & faster case closures, and same-day resolutions.

98%

Self-Service Resolution Rate

Higher CSAT

Higher Same Day Resolution

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EBSCO, a prominent provider of online research content to institutions in the eLearning space and beyond, aimed to enhance content discoverability and user engagement. By adopting SearchUnify Cognitive Platform, EBSCO streamlined search experiences with enhanced search functionalities and content weighing, making their research content more accessible. Furthermore, in-depth insights helped in refining content, leading to an increased user engagement.

Key Outcomes:

An increase in Academy content views, stronger learner engagement, and a streamlined user experience across the platform.

125.8%

Growth in Academy Views

↑

Improved Content Visibility