SearchUnify: AI Solutions for Manufacturing Excellence

Achieve Operational Excellence with Cognitive Search

Revolutionize information discovery and enhance supply chain visibility to reduce cost and improve operational excellence

Bridge Silos with 360° View of Supply Chain

When employees don’t have to dig into incessant product manuals, they can access and share knowledge easily. SearchUnify’s AI-powered search engine indexes both structured and unstructured data to uncover technical product details, customer information, contracts and regulations, and so on. Therefore, providing a unified view of the supply chain, accelerating R&D, optimizing product maintenance, and unveiling better opportunities for collaboration.

Auto-Tune Results to Streamline Operations

Manufacturing units are drowning in data while employees continue to starve for information. SearchUnify bridges the gap between big data volumes and timely access by surfacing the right information at the right time. It analyzes user behavior, search history, user role, etc. to auto-tune results and deliver relevance. You can also opt for manual tuning to control search relevance.

Deliver Personalized Relevance with ML

Step up your personalization game with search results based on a user’s search behavior. SearchUnify leverages machine learning algorithms that automatically learn from your dealers’ online interactions and behavior patterns to recommend content that best fits the bill.

Trace a Network of Experts

Distributed manufacturing doesn’t just leave the knowledge scattered, but it also disintegrates the desired expertise across teams and geographies. SearchUnify’s AI-powered insight engine leverages NLP to extract meaning out of big data volumes that constitute information regarding employees’ work histories, training, experience on different projects, etc. By tapping into this info, project managers can identify the experts within the organization in no time.

Get Actionable Insights for Proactive Decision Making

In the manufacturing industry, speed and precision can make or break your business. SearchUnify’s predictive analytics leverage historical and transactional data to identify patterns for risks and opportunities in a specific condition. Along with improving the supply chain visibility, it also helps you identify gaps in content.

Search-Powered Chatbots for Better Support

Chatbots help you automate routine tasks and deflect L1 queries, like stock availability, shipment status, contract details, supplier status, etc. Unlike the traditional standalone bots, SearchUnify’s chatbots built on a cognitive search framework, boost response relevance and case resolution; freeing up your agents for high-value engagements.

Real World Customer Success Stories

Accelerated ROI

Proven performance

Trusted by industry pioneers.

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Automation Anywhere, a global leader in Robotic Process Automation, sought to enhance support efficiency and improve customer experience by strengthening knowledge capture, VoC integration, and data usability. By deploying SearchUnify Knowbler, they intelligently transformed their content creation, leveraging pre-built templates, AI-generated titles, and customizable prompts to meet real-time support needs more effectively.

Key Outcomes:

Accelerated knowledge delivery, reduced content creation effort, and enhanced support team productivity.

57%

Boost in knowledge creation

37%

More contributing agents

46%

Cut in publishing time

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Accela, a leading provider of cloud-based civic solutions, faced increasing support case volumes and agent burnout. By deploying SearchUnify Agent Helper, the team unified case context, automated response creation, and gained real-time insights into customer sentiment, and achieved faster resolutions and empowered support workforce.

Key Outcomes:

Since the deployment of Agent Helper, Accela has experienced substantial improvements across multiple KPIs.

77.5%

Increase in Total Closed Case Volume

92.7%

Decrease in First Response Time

16%

Increase in Agent Productivity

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Cornerstone OnDemand, a global leader in talent management software, sought to elevate its support experiences and enhance agent productivity. They aimed to achieve this by centralizing fragmented content and gaining deeper insights into customer needs. By implementing SearchUnify's Cognitive Search and Knowbler, Cornerstone OnDemand transformed their knowledge ecosystem, unifying search across all sources, unlocking profound content insights, and streamlining case management through intelligent, AI-driven workflows.

Key Outcomes:

A surge in self-service resolution and boost in CSAT, with improved agent efficiency & faster case closures, and same-day resolutions.

98%

Self-Service Resolution Rate

Higher CSAT

Higher Same Day Resolution

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EBSCO, a prominent provider of online research content to institutions in the eLearning space and beyond, aimed to enhance content discoverability and user engagement. By adopting SearchUnify Cognitive Platform, EBSCO streamlined search experiences with enhanced search functionalities and content weighing, making their research content more accessible. Furthermore, in-depth insights helped in refining content, leading to an increased user engagement.

Key Outcomes:

An increase in Academy content views, stronger learner engagement, and a streamlined user experience across the platform.

125.8%

Growth in Academy Views

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Improved Content Visibility