Transitioning from a case-first to a knowledge-first model empowers agents to deliver seamless customer support. But how to make that happen? This blog post explains!
This blog post reveals 8 real-time analytical reports that you must track to inform your content strategy and deliver an unmatched customer experience.
KCS is like Thor's mystical hammer the Mjolnir: not everyone is worthy of lifting it. But now you can become worthy by leveraging real-time analytical reports. Read more.
Read this blog to learn how a strategic framework can align KCS practices to your organizational goals and enable you to effectively achieve them.
KCS is taking the customer service world by storm. But after the initial kick-off, many firms leave the knowledge management programs hanging. Wondering why? This blog post explains.
‘Community of practice' in knowledge management is making a comeback to rescue industries from the emerging global challenges. This blog elucidates how.
Cognitive technology maximizes content findability & usability of your content documentation developed with MadCap Flare. This post explains.
The shift to digital-first has resulted in a myriad of managerial challenges around engagement & UX. This post reveals how cognitive technology can help overcome them.
Extend the capabilities of your Joomla website with SearchUnify. it unifies siloed data, retrieves relevant content for an elevated UX. Read more here.
Virtual learning setting brought a ton of hurdles for educators in the higher education sector. This post unveils how cognitive technology combats them like a pro.