Knowledge Management

How To Use Search Analytics for Augmenting Your Content Strategy

How To Use Search Analytics for Augmenting Your Content Strategy

September 20, 2022

This blog post reveals 8 real-time analytical reports that you must track to inform your content strategy and deliver an unmatched customer experience.

KCS Analytics: The Buoyant Force That Lifts Your KM Program

KCS Analytics: The Buoyant Force That Lifts Your KM Program

May 26, 2022

KCS is like Thor's mystical hammer the Mjolnir: not everyone is worthy of lifting it. But now you can become worthy by leveraging real-time analytical reports. Read more.

Building a Strategic Framework to Create & Maintain a KCS Culture

Building a Strategic Framework to Create & Maintain a KCS Culture

May 20, 2022

Read this blog to learn how a strategic framework can align KCS practices to your organizational goals and enable you to effectively achieve them.

5 Reasons Why Knowledge Management Programs Fail

5 Reasons Why Knowledge Management Programs Fail

April 29, 2022

A future-proof knowledge management strategy is crucial to improve self-service & reduce user effort. Want to know why your KM efforts are failing? This blog explains.

Top 5 Challenges Businesses Need to Overcome to Successfully Adopt KCS

Top 5 Challenges Businesses Need to Overcome to Successfully Adopt KCS

March 30, 2022

KCS is taking the customer service world by storm. But after the initial kick-off, many firms leave the knowledge management programs hanging. Wondering why? This blog post explains.

5 Easy Ways to Ace New & Unknown Support Issues

5 Easy Ways to Ace New & Unknown Support Issues

March 2, 2022

Achieve support equilibrium by minimizing agents' time spent on known issues and empowering them with information to resolve new incidents. How? Here are five easy ways:

Communities of Practice: The Hidden Fountainhead of Knowledge Management

Communities of Practice: The Hidden Fountainhead of Knowledge Management

February 16, 2022

‘Community of practice' in knowledge management is making a comeback to rescue industries from the emerging global challenges. This blog elucidates how.

5 Simple Ways to Improve Findability of Your MadCap Flare Content

5 Simple Ways to Improve Findability of Your MadCap Flare Content

February 4, 2022

Cognitive technology maximizes content findability & usability of your content documentation developed with MadCap Flare. This post explains.

Cognitive Technology for Higher Education: All-Encompassing Package for Managerial Success

Cognitive Technology for Higher Education: All-Encompassing Package for Managerial Success

January 28, 2022

The shift to digital-first has resulted in a myriad of managerial challenges around engagement & UX. This post reveals how cognitive technology can help overcome them.

5 Ways Cognitive Technology Sets Up a Knowledge Shop in Joomla! Websites

5 Ways Cognitive Technology Sets Up a Knowledge Shop in Joomla! Websites

January 27, 2022

Extend the capabilities of your Joomla website with SearchUnify. it unifies siloed data, retrieves relevant content for an elevated UX. Read more here.

Cognitive Technology for Higher Education: A Panacea for Educators’ eLearning Woes

Cognitive Technology for Higher Education: A Panacea for Educators’ eLearning Woes

January 20, 2022

Virtual learning setting brought a ton of hurdles for educators in the higher education sector. This post unveils how cognitive technology combats them like a pro.

Cognitive Technology for Higher Education: Empowering Students to Ascend with eLearning

Cognitive Technology for Higher Education: Empowering Students to Ascend with eLearning

January 17, 2022

Remote learning brought a profusion of challenges and opportunities for students. Read this blog where we unveil how cognitive search combats them like a pro.