Knowledge Management

Leverage Agentic AI For Enterprise Knowledge Management

Leverage Agentic AI For Enterprise Knowledge Management

October 8, 2024

Agentic AI is empowering enterprise teams to deliver relevant and personalized knowledge. Read the blog to learn more about agile knowledge management.

Holistic Knowledge Management with SearchUnify’s Knowbler

Holistic Knowledge Management with SearchUnify’s Knowbler

September 19, 2024

Discover how SearchUnify's Knowbler revolutionizes knowledge management with its AI-powered features, providing a holistic solution for efficient knowledge creation, curation, and optimization.

From Siloed to Streamlined: ABBYY’s AI-Powered Support Transformation Journey

From Siloed to Streamlined: ABBYY’s AI-Powered Support Transformation Journey

September 12, 2024

SearchUnify and ABBYY won a Gold Stevie® Award in 2024 International Business Awards® for Elevating Customer Support and Self-Service with AI-Powered Cognitive Search. Read the blog to learn more about ABBYY’s success story and impact of SearchUnify’s Cognitive Technology.

Leverage GenAI to Transform Your Knowledge Management Lifecycle

Leverage GenAI to Transform Your Knowledge Management Lifecycle

August 22, 2024

Explore how GenAI is revolutionizing the knowledge management lifecycle, i.e., Knowledge sourcing and knowledge generation. Click here to read more.

AI-Powered Search Transforms Communities: Insights from a Community Manager Talk

AI-Powered Search Transforms Communities: Insights from a Community Manager Talk

August 14, 2024

The future of community management is here. Check out our recent conversation with a community manager to find out how AI-powered search is shaping the industry

Thriving in Disruption: How Knowledge Management Empowers Businesses

Thriving in Disruption: How Knowledge Management Empowers Businesses

July 12, 2024

In today's fast-paced business world, knowledge management fosters agility and innovation by unlocking your organization's collective intelligence. Learn how!

Top 5 Search Relevance Metrics You Need to Know

Top 5 Search Relevance Metrics You Need to Know

March 12, 2024

Explore the search relevance metrics that will help to measure the effectiveness and usefulness of the search results and ensure a seamless user experience.

Mastering the Solve & Evolve Loop: A Deep Dive into LLM-Powered Solutions for Knowledge Management Success

Mastering the Solve & Evolve Loop: A Deep Dive into LLM-Powered Solutions for Knowledge Management Success

February 15, 2024

The KCS solve and evolve loop is your gateway to acing knowledge management, and GenAI provides all the help you need. Keep reading to learn more.

GenAI in Customer Support: Overcoming the Pitfalls to Deliver Stellar CX

GenAI in Customer Support: Overcoming the Pitfalls to Deliver Stellar CX

February 13, 2024

Discover how SearchUnify offers a cohesive and secure GenAI integration within workflows for a seamless digital customer experience across channels.

Why You Need an Automated Ticketing Solution: Here are the Top 6 Benefits

Why You Need an Automated Ticketing Solution: Here are the Top 6 Benefits

January 6, 2024

Discover the benefits of an automated ticket management system in revolutionizing customer support and ensuring a seamless customer support experience.

5 Knowledge Management Trends for 2024 & Beyond

5 Knowledge Management Trends for 2024 & Beyond

December 21, 2023

Knowledge management requires regular updates to ensure the best results. Read this blog to know which industry trends to follow for perfecting KM.

Future-Proofing Customer Experiences with GenAI: A Glimpse into 2024 and Beyond

Future-Proofing Customer Experiences with GenAI: A Glimpse into 2024 and Beyond

November 9, 2023

Discover key generative AI trends that can take your customer experience to the next level, and provide you an edge in today’s competitive world.