AI-Enhanced Healthcare Search Solutions

Drive Personalized Experiences and Augment Data Security

Healthcare caters to people engaged in every other industry. However, this comes with its own set of challenges. The sheer volume and variety of information flowing in from patient records, test reports, machines etc. is overwhelming. As a result, accessing and managing this infinite database as & when required becomes quite a tedious task. In an environment where a few seconds can be of crucial importance, speed is of the essence. On top of that, healthcare companies need to comply with stringent requirements of regulatory bodies like HIPAA to ensure information security.

Harness the Power of AI to Boost Relevance

Empower users including physicians and patients to find the most relevant information about medications, health records, test reports etc. on their own with intelligent and context-based suggestions.

Maintain Reliability and Confidentiality with a Single-tenant Solution

Ensure confidentiality of sensitive information with a single-tenant solution that meets industry standards to eliminate information leakage.

Define Control with Role-Based Access Permissions

Maintain physician-patient privilege by enforcing role-based access permissions across multiple sources.

Deliver Relevant Results Every Time with Auto-Synonyms

Assist intent identification using features like auto synonyms that are powered by AI & machine learning, and deliver apt results despite complex medical terminology.

Real World Customer Success Stories

Accelerated ROI

Proven performance

Trusted by industry pioneers.

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Automation Anywhere, a global leader in Robotic Process Automation, sought to enhance support efficiency and improve customer experience by strengthening knowledge capture, VoC integration, and data usability. By deploying SearchUnify Knowbler, they intelligently transformed their content creation, leveraging pre-built templates, AI-generated titles, and customizable prompts to meet real-time support needs more effectively.

Key Outcomes:

Accelerated knowledge delivery, reduced content creation effort, and enhanced support team productivity.

57%

Boost in knowledge creation

37%

More contributing agents

46%

Cut in publishing time

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Accela, a leading provider of cloud-based civic solutions, faced increasing support case volumes and agent burnout. By deploying SearchUnify Agent Helper, the team unified case context, automated response creation, and gained real-time insights into customer sentiment, and achieved faster resolutions and empowered support workforce.

Key Outcomes:

Since the deployment of Agent Helper, Accela has experienced substantial improvements across multiple KPIs.

77.5%

Increase in Total Closed Case Volume

92.7%

Decrease in First Response Time

16%

Increase in Agent Productivity

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Cornerstone OnDemand, a global leader in talent management software, sought to elevate its support experiences and enhance agent productivity. They aimed to achieve this by centralizing fragmented content and gaining deeper insights into customer needs. By implementing SearchUnify's Cognitive Search and Knowbler, Cornerstone OnDemand transformed their knowledge ecosystem, unifying search across all sources, unlocking profound content insights, and streamlining case management through intelligent, AI-driven workflows.

Key Outcomes:

A surge in self-service resolution and boost in CSAT, with improved agent efficiency & faster case closures, and same-day resolutions.

98%

Self-Service Resolution Rate

Higher CSAT

Higher Same Day Resolution

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EBSCO, a prominent provider of online research content to institutions in the eLearning space and beyond, aimed to enhance content discoverability and user engagement. By adopting SearchUnify Cognitive Platform, EBSCO streamlined search experiences with enhanced search functionalities and content weighing, making their research content more accessible. Furthermore, in-depth insights helped in refining content, leading to an increased user engagement.

Key Outcomes:

An increase in Academy content views, stronger learner engagement, and a streamlined user experience across the platform.

125.8%

Growth in Academy Views

↑

Improved Content Visibility