SearchUnify for
Communities


Drive engagement with personalized results, rich insights and a smarter UI

Deliver a Vibrant Community Experience with AI

Increase brand loyalty and customer retention by making your community the go-to place for your customers

Integrate Content Repositories for a Unified Experience

Make your community a one-stop shop for content discovery by integrating any and all of your content repositories with out-of-the box connectors or a robust API that connects to any knowledge source you want!

Integrate Content Repositories for a Unified Experience
Boost Content Engagement with Relevant & Personalized Result...

Boost Content Engagement with Relevant & Personalized Results

Deliver the most relevant content to users with AI that takes into account behavioral analytics, access permissions, conversions and page rating.

Guide Users to Relevant Results with a Smarter UI

Make knowledge discovery easier with an intelligent UI that understands query intent and search history to deliver rich snippets and pre-selected facets. The AI takes into account spelling errors and gives you the ability to bookmark search results for a better community experience.

Guide Users to Relevant Results with a Smarter UI
Enrich User Interactions by Serving Knowledge in Easy-To-Und...

Enrich User Interactions by Serving Knowledge in Easy-To-Understand, Conversational Bites

Fuel content engagement with AI-powered chatbots that leverage search insights and enterprise-wide connectivity to serve the most relevant content to your users.

Redefine Community Engagement with an AI-Powered Community Bot

SearchUnify’s Community Helper is an ‘always on’ bot for your community that keeps an eye on new discussions and threads and provides meaningful responses 24*7. It uses sentiment adaptive templates and your content repositories to frame auto responses.

Redefine Community Engagement with an AI-Powered Community B...
Inform Your Content Strategy & Make Smarter Decisions with S...

Inform Your Content Strategy & Make Smarter Decisions with Search Analytics

Leverage search analytics to identify gaps in content and gain insights into user behavior. Quantify valuable metrics like case deflection to aid better decisions and help you define the value of your community.

Leverage AI for a Seamless Onboarding Experience

Online communities play a crucial role in onboarding new customers by creating a hub for knowledge discovery and product recommendations. By harnessing the power of AI, you can engage your users with a more relevant first experience and help them find answers to L1 queries with intelligent navigation, recommendations and tours.

Leverage AI for a Seamless Onboarding Experience
Increase Customer Lifetime Value with Contextual Ads

Increase Customer Lifetime Value with Contextual Ads

Boost customer retention by upselling and cross-selling relevant services or products to your users with relevant contextual ads that appear alongside your search results.

See How SearchUnify Integrates with the Leading Community Platforms

Drive engagement with SearchUnify’s native connectivity for platforms that your community teams leverage

SearchUnify for Salesforce
SearchUnify for Salesforce

Boost case deflection and elevate self-service experience with SearchUnify for Salesforce Community Cloud

SearchUnify for <br/>Khoros
SearchUnify for
Khoros

Redefine user engagement on your Khoros community with SearchUnify’s cognitive search and insights

SearchUnify for <br/>Higher Logic
SearchUnify for
Higher Logic

Make your Higher Logic community the go-to-place for information discovery with cognitive search and insights

SearchUnify for <br/>AEM Communities
SearchUnify for
AEM Communities

Elevate community user engagement and self-service experience on your AEM Community platform with SearchUnify

Here's What the Best in Business Have to Say About SearchUnify

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When Customer Service Goes Remote

Elevating CX with a Future Proof AI-Dream Team

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When Customer Service Goes Remote

Elevating CX with a Future Proof AI-Dream Team