Increase Brand Loyalty and Customer Retention by Making Your Community the Go-To Place for Your Customers
Make your community a one-stop shop for content discovery by integrating any and all of your content repositories with out-of-the box connectors or a robust API that connects to any knowledge source you want!
Deliver the most relevant content to users with AI that takes into account behavioral analytics, access permissions, conversions and page rating.
Make knowledge discovery easier with an intelligent UI that understands query intent and search history to deliver rich snippets and pre-selected facets. The AI takes into account spelling errors and gives you the ability to bookmark search results for a better community experience.
Fuel content engagement with AI-powered chatbots that leverage search insights and enterprise-wide connectivity to serve the most relevant content to your users.
Leverage search analytics to identify gaps in content and gain insights into user behavior. Quantify valuable metrics like case deflection to aid better decisions and help you define the value of your community.
Online communities play a crucial role in onboarding new customers by creating a hub for knowledge discovery and product recommendations. By harnessing the power of AI, you can engage your users with a more relevant first experience and help them find answers to L1 queries with intelligent navigation, recommendations and tours.
Boost customer retention by upselling and cross-selling relevant services or products to your users with relevant contextual ads that appear alongside your search results.
After implementing SearchUnify, the quality of support improved significantly as our support heroes could access relevant information from MadCap Flare inside Salesforce console. Similarly, customers could also access more relevant content within the Help Center. We got more than we asked for and for that a big shout out to the folks at SearchUnify.
For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest. If a vendor doesn’t have the responsiveness or desire to actually look beyond the product and think of a solution, the vendor-customer relationship may be short-lived. This is where the SearchUnify team delighted us with its agility and responsiveness.
As the Zuora Community Strategist, the level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful. Not only does it give me a glimpse into the behavior of our community’s visitors so that we can create a better, more optimized experience for them, but it also highlights the content gaps so that my team can quickly add needed content in the Community. At the end of the day, we want all Zuora Community users to be able to get the answer they need, as quickly as possible.
The reason we chose SearchUnify over the other enterprise search products is its speed and ease of deployment. It’s an amazingly flexible search product that provides cross-channel content search functionality. I particularly love the fact that we are able to securely share relevant information from all of our portals, whether public or private. Above all, the ability to analyze users’ search behavior and our content’s effectiveness is something that keeps us one step ahead of user expectations.