Increase brand loyalty and customer retention by making your community the go-to place for your customers
Make your community a one-stop shop for content discovery by integrating any and all of your content repositories with out-of-the box connectors or a robust API that connects to any knowledge source you want!
Deliver the most relevant content to users with AI that takes into account behavioral analytics, access permissions, conversions and page rating.
Make knowledge discovery easier with an intelligent UI that understands query intent and search history to deliver rich snippets and pre-selected facets. The AI takes into account spelling errors and gives you the ability to bookmark search results for a better community experience.
Fuel content engagement with AI-powered chatbots that leverage search insights and enterprise-wide connectivity to serve the most relevant content to your users.
SearchUnify’s Community Helper is an ‘always on’ bot for your community that keeps an eye on new discussions and threads and provides meaningful responses 24*7. It uses sentiment adaptive templates and your content repositories to frame auto responses.
Leverage search analytics to identify gaps in content and gain insights into user behavior. Quantify valuable metrics like case deflection to aid better decisions and help you define the value of your community.
Online communities play a crucial role in onboarding new customers by creating a hub for knowledge discovery and product recommendations. By harnessing the power of AI, you can engage your users with a more relevant first experience and help them find answers to L1 queries with intelligent navigation, recommendations and tours.
Boost customer retention by upselling and cross-selling relevant services or products to your users with relevant contextual ads that appear alongside your search results.
SearchUnify provided responsive project management, high technical acumen and timely communication throughout our deployment.
After implementing SearchUnify, the quality of support improved significantly as our support heroes could access relevant information.
For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest.
The level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful.