SearchUnify for
Communities

Catapult User Engagement with Personalized Results, Smart UI, & Actionable Insights

SearchUnify for<br> Communities

Deliver a Vibrant Community Experience with Real AI

Promote Conversations. Foster Customer Loyalty. Propel CX. Gain Credibility.

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Break Down Silos for a Unified View of Information

Data silos hamstring your self-service efforts. But not anymore! SearchUnify’s out-of-the-box support for 50+ enterprise platforms indexes all the information and turns your community into a one-stop knowledge shop. This eliminates the need for switching tabs to find a content piece, creating a seamless experience.

Break Down Silos for a Unified View of Information
Elevate Deflection with AI-Powered Recommendations

Elevate Deflection with AI-Powered Recommendations

Most users seek similar information from your community. Be proactive with SearchUnify! It deploys an intelligent recommendations widget that lets you display the most common support issues or frequently searched topics wherever you want to maximize deflection.

Improve Self-Service Experience with Similar Questions

Improve Self-Service Experience with Similar Questions

SearchUnify’s real AI doesn’t just stop at displaying helpful content. It actively analyzes the user’s query to surface similar questions by extracting their intent and entity. This way, it amplifies the consumption of helpful content and streamlines self-service.

Boost Content Engagement with Relevant & Personalized Results

Irrelevant search results can shoo your customers away. Don’t let that happen; sow the seed of personalization in your community with SearchUnify. It leverages machine learning algorithms to analyze users’ behavior, access permissions, historical conversions, and page ratings to cultivate hyper-personalized search results.

Boost Content Engagement with Relevant & Personalized Result...
Nudge Members in the Right Direction with Intelligent Facets

Nudge Members in the Right Direction with Intelligent Facets

No site visitor wants to be weary of finding information on their own. SearchUnify can prevent that from happening. It smartly analyzes your facets and then smartly applies them to search queries to amp up the relevance quotient. The platform actively learns from overall user facet selection and intelligently selects the most suitable facet based on their profile and search behavior to surface better answers.

Provide Round-the-Clock Assistance with Intelligent Chatbot

Don’t let unavailability mar your community experience. SearchUnify’s ‘best of breed’ bot leverages NLP to frame and serve contextual responses to the members at any time. And in case it is unable to do that, it can summarize the conversation and hand it to a support engineer, thus enabling seamless hand-off.

Provide Round-the-Clock Assistance with Intelligent Chatbot
Prioritize Proactivity with Community Helper

Prioritize Proactivity with Community Helper

Community Helper is an AI-powered application that acts as a navigator of your community content and skyrockets engagement. It takes a huge load off community managers’ shoulders by monitoring community discussions, eliminating duplicate threads, curating sentiment-aware & personalized responses round the clock, and much more.

Accelerate Searches with Natural Language Processing

A seamless search experience demands a system that’s both psychic and articulate. This is where SearchUnify’s intelligent search comes in. It taps into NLP to map the semantic relation of words (such as acronyms, synonyms, abbreviations, etc.) and define the scope of the search, thus ensuring the engine can effortlessly understand the query and return apt answers.

Accelerate Searches with Natural Language Processing
Uplift Knowledge Discovery with Similar Searches

Uplift Knowledge Discovery with Similar Searches

Keywords matter, but deciphering the context and intent behind them matters more. With that in mind, SearchUnify’s ‘Similar Searches’ generates suggestions based on the user’s choice of targeted keywords. As a result, one search is enough to provide your customers with the help they need.

Ace Cross-selling with Contextual Ads

Selling to an existing customer is easier than acquiring a new one. But how you go about it makes all the difference. SearchUnify helps you display contextual ads based on users’ search data and maturity. This way, you can proactively identify the missing link for their ultimate success and drive your revenue.

Ace Cross-selling with Contextual Ads
Make Informed Decision with Search Analytics

Make Informed Decision with Search Analytics

Online communities are becoming the go-to channel for customers seeking quick answers. But how frequently does that happen? Search analytics can answer that question. SearchUnify’s in-depth reports not only quantify content findability but also plug any content gaps to elevate the overall member experience.

Deliver a Seamless Onboarding Experience with AI

Communities are a godsend for new customers. They function as a knowledge hub and offer nifty recommendations that bring new users up to speed in no time. SearchUnify’s real AI ensures you offer a more relevant and immersive experience and help them find answers to their queries with intelligent navigation, recommendations, guided tours, and so forth.

Deliver a Seamless Onboarding Experience with AI
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Here's What the Best in Business Have to Say About SearchUnify

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Embark on the Journey of Next-Gen Customer Support and Experience

Don’t just believe everything we say. Not yet. Experience the power of unified cognitive technology and see how it helps you delight your customers, stakeholders, and employees. Take a live demo. It’s free!

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