A single SearchUnify instance can embed search on multiple platforms and display results from different content sources.
SearchUnify is a single-tenant solution. Each customer has their own independent instance of SearchUnify, which secures their index.
SearchUnify stores encrypted access/refresh tokens for content sources (Lithium, Salesforce, Jive etc). These credentials are stored to synchronize the content in the SearchUnify index.
All the authentication access tokens/refresh tokens stored in the middleware are encrypted using AES-256 encryption algorithm.
It depends upon what content needs to be made searchable via SearchUnify. For example, in a Lithium community, SearchUnify supports searching ideas, discussions, blogs etc. So, these content pieces will be stored in the search index.
SearchUnify uses the standard platform REST APIs on SSL for all the content sources. For websites, Apache based crawlers are used to crawl the websites and index the content.
SearchUnify automatically updates its crawlers whenever there is a release upgrade of any of the SaaS based content source.
Only those content items which a user has access to, show up in search results. For example, in the case of a Jive community, a user can see only that content in search results which belongs to the groups that he/she has access to.
Yes, you can extract all information about search analytics via standard REST based API of SearchUnify. Please contact SearchUnify Support for more information.
We crawl content sources at a predefined frequency. If you need an off-cycle refresh, please contact professional services to refresh the search index to avoid any technical issues. There are no additional charges for this. The turnaround time is 24 hours.
Yes, you can manually boost the ranking of specific content pieces in search results using the SearchUnify Admin Panel.
Yes, you can have different search templates and search box designs for embedding search at different platforms.
The deployment time depends on the number of content sources. Typically, for three content sources and one search platform, SearchUnify installation takes 2 weeks.
GVP - Customer Support & Advocacy, Marketo
SVP, Global Customer Support & Success, Rubrik
CEO, Grazitti Interactive