Provide seamless access to your cross-channel information corpus while ensuring highest security standards and compliance with stringent regulations.
To ensure your enterprise data remains within your infrastructure, there is a provision to host your SearchUnify index on-premise.
SearchUnify allows you to define who can and who cannot access the admin panel by whitelisting IP addresses. You can also define what level of access a user within a particular network has by restricting the IP address as well as roles.
SearchUnify is an enterprise search product created by Grazitti Interactive – a company that has achieved regulatory compliance with ISO 27001:2013, HIPAA, PIMS, and SSAE 18. We are committed to supporting the highest standards for business process control, data security, and privacy.
SearchUnify uses AES-256 encryption while storing the indexes in the middleware. To ensure that no unauthorized person accesses the information, we use multifactor authentication. We understand data in transit is more vulnerable and prone to attacks than data at rest. SearchUnify uses TLS 1.2 encryption to protect data in transit.
SearchUnify is a single-tenant solution, which guarantees additional security of the content when maintaining its indices and prevents any accidental information leakage.
SearchUnify provides industry standard OAuth 2.0 for authenticating access to different content source platforms. It ensures native installation for every content source by respecting object and field level access. Also, the users do not have to release their personal information but still have the ability to share data with ease.
You get a separate application Status Page that tells you about the current health of your SearchUnify instance. These include the operational health of your admin panel, help centre, content & search API. In case of any errors or malfunctions, the system generates an automatic alert to the admin via phone or email.
SearchUnify conducts vulnerability assessment and penetration tests, both internal & external, on its products on a regular basis to ensure their performance is to their best at all times. Our Customer Agreement, therefore, forbids one from delving into any kind of security, performance, vulnerability, and stress testing on the product without prior permission.
After implementing SearchUnify, the quality of support improved significantly as our support heroes could access relevant information from MadCap Flare inside Salesforce console. Similarly, customers could also access more relevant content within the Help Center. We got more than we asked for and for that a big shout out to the folks at SearchUnify.
For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest. If a vendor doesn’t have the responsiveness or desire to actually look beyond the product and think of a solution, the vendor-customer relationship may be short-lived. This is where the SearchUnify team delighted us with its agility and responsiveness.
As the Zuora Community Strategist, the level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful. Not only does it give me a glimpse into the behavior of our community’s visitors so that we can create a better, more optimized experience for them, but it also highlights the content gaps so that my team can quickly add needed content in the Community. At the end of the day, we want all Zuora Community users to be able to get the answer they need, as quickly as possible.
The reason we chose SearchUnify over the other enterprise search products is its speed and ease of deployment. It’s an amazingly flexible search product that provides cross-channel content search functionality. I particularly love the fact that we are able to securely share relevant information from all of our portals, whether public or private. Above all, the ability to analyze users’ search behavior and our content’s effectiveness is something that keeps us one step ahead of user expectations.