Cognitive Technology

The Role of Cognitive Technology in Improving the Digital Customer Experience

The Role of Cognitive Technology in Improving the Digital Customer Experience

May 9, 2022

Support organizations have invested heavily in multiple digital support channels to create a seamless omnichannel digital customer experience. Read this blog to learn how cognitive technology brings more opportunities to improve the digital support experience for both customers and employees.

Query Classification: What it is & Why it Matters?

Query Classification: What it is & Why it Matters?

April 19, 2022

Learn how query classification works. The post also explains how cognitive engines classify user queries to ameliorate search experience & findability.

Understanding Hierarchical Clustering & Its Use Cases

Understanding Hierarchical Clustering & Its Use Cases

March 28, 2022

In data mining, hierarchical clustering is a way of segregating objects. Agglomerative & Divisive are the two types of clustering. Read on to know more about it.

5 Ways to Lower Your Contact Center’s Average Speed to Answer

5 Ways to Lower Your Contact Center’s Average Speed to Answer

February 22, 2022

Lowering Average Speed to Answer (ASA) can be an insurmountable task for many contact centers. But not anymore! With SearchUnify & AI added to your tech stack, supercharge your agent productivity and CX.

5 Simple Ways to Improve Findability of Your MadCap Flare Content

5 Simple Ways to Improve Findability of Your MadCap Flare Content

February 4, 2022

Cognitive technology maximizes content findability & usability of your content documentation developed with MadCap Flare. This post explains.

Cognitive Technology for Higher Education: All-Encompassing Package for Managerial Success

Cognitive Technology for Higher Education: All-Encompassing Package for Managerial Success

January 28, 2022

The shift to digital-first has resulted in a myriad of managerial challenges around engagement & UX. This post reveals how cognitive technology can help overcome them.

5 Ways Cognitive Technology Sets Up a Knowledge Shop in Joomla! Websites

5 Ways Cognitive Technology Sets Up a Knowledge Shop in Joomla! Websites

January 27, 2022

Extend the capabilities of your Joomla website with SearchUnify. it unifies siloed data, retrieves relevant content for an elevated UX. Read more here.

Cognitive Technology for Higher Education: A Panacea for Educators’ eLearning Woes

Cognitive Technology for Higher Education: A Panacea for Educators’ eLearning Woes

January 20, 2022

Virtual learning setting brought a ton of hurdles for educators in the higher education sector. This post unveils how cognitive technology combats them like a pro.

Cognitive Technology for Higher Education: Empowering Students to Ascend with eLearning

Cognitive Technology for Higher Education: Empowering Students to Ascend with eLearning

January 17, 2022

Remote learning brought a profusion of challenges and opportunities for students. Read this blog where we unveil how cognitive search combats them like a pro.

Mamba ‘22: Set a New Support Benchmark with Real AI & Step Into the Proactive Era

Mamba ‘22: Set a New Support Benchmark with Real AI & Step Into the Proactive Era

November 30, 2021

Mamba ‘22, our winter release of the year, is out to amplify your self-service & support ecosystem with real AI. Read to find out more.

Data Annotation: The Invisible Backbone of AI & ML Algorithms

Data Annotation: The Invisible Backbone of AI & ML Algorithms

November 19, 2021

Data Annotation ensures your AI and ML algorithms perform and scale expeditiously. Wondering how? This post explains it all.

Query Ingestion: The Catalyst to Delivering Next-Gen Cognitive Search Engine

Query Ingestion: The Catalyst to Delivering Next-Gen Cognitive Search Engine

November 10, 2021

Enterprises are reaping myriad benefits of adopting AI & cognitive platforms for customer support. Unveil how this bonafide duo works together for success? Read on!

Relevant, Intuitive, Personalized: The Human-Centric Approach to Content Experience