Cognitive Technology

5 Key Considerations for Evaluating Enterprise Search Vendors

5 Key Considerations for Evaluating Enterprise Search Vendors

December 27, 2022

Orgs are leveraging federated search tools to improve customer experience. Read on to know the top 5 considerations while evaluating your enterprise search vendor.

7 Ways Support (re)Focus 2022 Will Enrich Your Support Ecosystem

7 Ways Support (re)Focus 2022 Will Enrich Your Support Ecosystem

December 5, 2022

Support (re)Focus brings a flurry of in-depth sessions on annual recurring revenue, self-service success, KCS program supremacy, premium customer support, community success, omnichannel support, & much more. Read on:

4 Reasons to Zero-In on Support Success with Support (re)Focus 2022

4 Reasons to Zero-In on Support Success with Support (re)Focus 2022

November 29, 2022

SearchUnify & Grazitti Interactive are hosting the biggest virtual conference—Support (re)Focus 2022. Make sure you fathom ingenious support strategies & trends from luminary speakers. Read on how you can make the most of it.

Agent Experience & Cognitive Tech: The Crucial Pillars of Successful Customer Experience

Agent Experience & Cognitive Tech: The Crucial Pillars of Successful Customer Experience

November 29, 2022

Leveraging cognitive technology augments agents’ productivity, creating opportunities for exceptional CX. Read on the blog to know more!

Mamba ’23: Ringing in the ML Force to Bring Possibilities Galore

Mamba ’23: Ringing in the ML Force to Bring Possibilities Galore

November 15, 2022

Mamba ‘23 is out! This blog is a quick rundown of the vision behind it and how SearchUnify is forging ahead in the realm of personalization.

How Cognitive Technology Uplifts the Customer Effort Score

How Cognitive Technology Uplifts the Customer Effort Score

November 2, 2022

Higher customer effort score is a better driver of customer loyalty. Read on to know how cognitive technology improves your CES, and CX in the process.

3 Reasons Why Attending TSIA World: Envision is Worth Your While

3 Reasons Why Attending TSIA World: Envision is Worth Your While

October 6, 2022

Join TSIA World: Envision to network with the industry’s stalwarts and learn top technology trends of 2022. Read out the blog for more information.

4 Questions You Must Ask Your Potential AI Vendor

4 Questions You Must Ask Your Potential AI Vendor

September 6, 2022

Choosing an AI vendor to partner with is a cumbersome job. This blog post delineates 4 questions that would simplify the selection criteria.

How Unified Content Discovery Helps Your Enterprise Nail Digital Experiences

How Unified Content Discovery Helps Your Enterprise Nail Digital Experiences

June 27, 2022

Finding the content we need has become a challenge. Unified content discovery can help customers & employees get the required answers. This post explains.

Colubridae ‘22: Doubling Down on Relevant Digital Experiences

Colubridae ‘22: Doubling Down on Relevant Digital Experiences

June 15, 2022

Colubridae ‘22 is out. What was the vision behind it and what are some of the key additions it introduces? Our Product Evangelist, Bharat Sethi, explains.

The Role of Cognitive Technology in Improving the Digital Customer Experience

The Role of Cognitive Technology in Improving the Digital Customer Experience

May 9, 2022

Support organizations have invested heavily in multiple digital support channels to create a seamless omnichannel digital customer experience. Read this blog to learn how cognitive technology brings more opportunities to improve the digital support experience for both customers and employees.

Query Classification: What it is & Why it Matters?

Query Classification: What it is & Why it Matters?

April 19, 2022

Learn how query classification works. The post also explains how cognitive engines classify user queries to ameliorate search experience & findability.