Cognitive Technology

TSIA World Envision, Cognitive Technology, Large Language Models, Artificial Intelligence

TSIA World Envision 2023: Your Golden Ticket to Breaking Silos and Driving Success

September 29, 2023

TSIA World Envision 2023, the biggest tech conference, is filled with a lineup of keynotes, edifying sessions, networking opportunities, and more. Find more details!

Customer Support, Cognitive Technology

How Omnichannel Customer Service Elevates Business Outcomes

May 16, 2023

Modern consumers expect proactive services and seamless connectivity throughout a brand’s channels. The omnichannel approach allows you to deliver it all flawlessly. Here’s how.

TSIA, Cognitive Technology

TSIA World INTERACT in May 2023: What Makes it a Must-Attend Event

April 25, 2023

Looking to connect with industry leaders & stay ahead of tech trends? Join TSIA World Interact for networking & insights into 2023 & beyond. Learn more here.

KCS Coaching, Knowledge‑first Culture, Cognitive Technology

KCS Coaching: The Secret To Building a Knowledge-first Culture for Impeccable Customer Service

April 17, 2023

KCS coaching helps enterprises create a culture of knowledge sharing & continuous improvement among customer service teams. How? This blog post explains!

Cognitive Technology, Learning Management System, Cognitive Search

How Headless LMS and Cognitive Tech Help Deliver Optimum Customer Experiences

March 30, 2023

UX greatly impacts how consumers perceive your brand. Headless LMS allows greater flexibility and control over the UX, and numerous other advantages. Keep reading to learn more.

Customer Support, Cognitive Technology

Top 5 Customer Support Trends Making Waves in 2023

March 28, 2023

Customer support trends are in for a complete overhaul this 2023. Tune in to know what stays behind and what follows through.

ChatGPT, AI, Generative AI, Chatbot, Cognitive Technology, Customer Service

ChatGPT for Customer Service: Optimizing Its Potential With Cognitive Tech

March 24, 2023

ChatGPT is gaining traction for its advanced capabilities but it is not without limitations. Know how cognitive technology helps optimize it for customer service.

Cognitive Technology, Query Classification, Customer Support, Customer Experience, Agent Experience

Case Classification: What It Is and How It Works

February 14, 2023

Case classification recognizes, understands, & labels incoming tickets so relevant fields are automatically populated. Read on to learn how.

Enterprise Search, AI, Cognitive Technology, Cognitive Search

5 Key Considerations for Evaluating Enterprise Search Vendors

December 27, 2022

Orgs are leveraging federated search tools to improve customer experience. Read on to know the top 5 considerations while evaluating your enterprise search vendor.

Cognitive Technology, Customer Service, Customer Experience, Self‑Service, Support (re)Focus

7 Ways Support (re)Focus 2022 Will Enrich Your Support Ecosystem

December 5, 2022

Support (re)Focus brings a flurry of in-depth sessions on annual recurring revenue, self-service success, KCS program supremacy, premium customer support, community success, omnichannel support, & much more. Read on:

Cognitive Technology, Customer Service, Customer Experience, Support (re)Focus,

4 Reasons to Zero-In on Support Success with Support (re)Focus 2022

November 29, 2022

SearchUnify & Grazitti Interactive are hosting the biggest virtual conference—Support (re)Focus 2022. Make sure you fathom ingenious support strategies & trends from luminary speakers. Read on how you can make the most of it.