AI

4 Reasons Why You Should Attend TSIA World: Interact 2022

4 Reasons Why You Should Attend TSIA World: Interact 2022

April 27, 2022

Grab your lanyard and learn how you can drive value from TSIA World: Interact Conference in a full circle. Read this blog to know more.

Communities of Practice: The Hidden Fountainhead of Knowledge Management

Communities of Practice: The Hidden Fountainhead of Knowledge Management

February 16, 2022

‘Community of practice' in knowledge management is making a comeback to rescue industries from the emerging global challenges. This blog elucidates how.

Cognitive Technology for Higher Education: All-Encompassing Package for Managerial Success

Cognitive Technology for Higher Education: All-Encompassing Package for Managerial Success

January 28, 2022

The shift to digital-first has resulted in a myriad of managerial challenges around engagement & UX. This post reveals how cognitive technology can help overcome them.

Cognitive Technology for Higher Education: A Panacea for Educators’ eLearning Woes

Cognitive Technology for Higher Education: A Panacea for Educators’ eLearning Woes

January 20, 2022

Virtual learning setting brought a ton of hurdles for educators in the higher education sector. This post unveils how cognitive technology combats them like a pro.

Cognitive Technology for Higher Education: Empowering Students to Ascend with eLearning

Cognitive Technology for Higher Education: Empowering Students to Ascend with eLearning

January 17, 2022

Remote learning brought a profusion of challenges and opportunities for students. Read this blog where we unveil how cognitive search combats them like a pro.

Waltzing Into 2022 with New Outlook Towards Customer Service Metrics

Waltzing Into 2022 with New Outlook Towards Customer Service Metrics

January 4, 2022

Customer service has gone from rotary phones to omnichannel. It's time to get your customer service KPIs and metrics up to speed as well. Read this post for more.

6 Chatbot Trends That’ll Take 2022 by Storm

6 Chatbot Trends That’ll Take 2022 by Storm

December 21, 2021

The emergence of conversational AI has transformed the way customers interact with brands. This blog reveals 6 chatbot trends that’ll redefine your customer service in 2022.

Communities of the Future – 5 Trends that Will Shape 2022 & Beyond

Communities of the Future – 5 Trends that Will Shape 2022 & Beyond

December 17, 2021

Have trouble scaling your online communities? We got you covered! Follow these 5 trends to delight customers and engage your members.

Stride into 2022 with Top 5 Knowledge Management Trends

Stride into 2022 with Top 5 Knowledge Management Trends

December 8, 2021

Before selecting a solution to tackle your KM woes, get up to speed with the top 5 trends shaping these platforms, that will guide you through 2022 & beyond.

Expedite Your Journey to Proactive Support with Intelligent Swarming

Expedite Your Journey to Proactive Support with Intelligent Swarming

December 2, 2021

Gone are the days of long response times and hand-offs. It is time to say au revoir to the archaic tiered support model and hello to the proactive and collaborative model - Intelligent Swarming. Read on to know more.

Mamba ‘22: Set a New Support Benchmark with Real AI & Step Into the Proactive Era

Mamba ‘22: Set a New Support Benchmark with Real AI & Step Into the Proactive Era

November 30, 2021

Mamba ‘22, our winter release of the year, is out to amplify your self-service & support ecosystem with real AI. Read to find out more.

The Key to Developing an Efficacious Escalation Prediction Model

The Key to Developing an Efficacious Escalation Prediction Model

November 26, 2021

An ideal predictive model helps you attain your support goals by preemptively managing ticket escalations. Read on to know how you can design one for yourself.

Relevant, Intuitive, Personalized: The Human-Centric Approach to Content Experience