AI

The Buy or Build Dilemma: What to Consider for Large Language Models Integration

The Buy or Build Dilemma: What to Consider for Large Language Models Integration

June 29, 2023

Should you buy or build LLMs? In this post, we explore the key considerations of both options and help you find the perfect solution for your needs.

Building Premium Support Plans that Work for Delivering Exemplary Customer Experience

Building Premium Support Plans that Work for Delivering Exemplary Customer Experience

June 13, 2023

Exceptional customer support can help you stand out from the competition, and premium support is a necessary option in order to get there. Unsure where to start? Read this blog!

SearchUnify Virtual Assistant (SUVA): The Key to Unlocking Next-Gen HR Support

SearchUnify Virtual Assistant (SUVA): The Key to Unlocking Next-Gen HR Support

April 28, 2023

SearchUnify’s intelligent chatbot—SUVA—can streamline HR processes from the get-go. Explore its HR use cases and the technology it uses to power them in this blog.

Introducing SearchUnify Virtual Assistant (SUVA): An LLM-Powered Chatbot for Proactive Support

Introducing SearchUnify Virtual Assistant (SUVA): An LLM-Powered Chatbot for Proactive Support

April 27, 2023

SearchUnify is ecstatic to announce the launch of SUVA, an LLM and AI-powered chatbot. It has many cool and unique features you’ll love! Keep reading to find out about them.

ChatGPT for Customer Service: Optimizing Its Potential With Cognitive Tech

ChatGPT for Customer Service: Optimizing Its Potential With Cognitive Tech

March 24, 2023

ChatGPT is gaining traction for its advanced capabilities but it is not without limitations. Know how cognitive technology helps optimize it for customer service.

SearchUnify+ inSided: A Winning Formula to Ace Customer Success

SearchUnify+ inSided: A Winning Formula to Ace Customer Success

March 20, 2023

InSided is helping organizations accelerate their self-service and achieve customer success, enhanced further by SearchUnify. Discover how!

4 Chatbot Trends that’ll Transform Your Business in 2023 & Beyond

4 Chatbot Trends that’ll Transform Your Business in 2023 & Beyond

March 6, 2023

Chatbots are an integral part of modern businesses. Read this blog to know the top AI chatbot trends that will scale the digital experience in 2023 & beyond.

Top 5 AI Trends That Will Redefine Customer Support in 2023 & Beyond

Top 5 AI Trends That Will Redefine Customer Support in 2023 & Beyond

February 27, 2023

AI analyzes customer data in real-time & curates personalized support. Read more to know the top AI trends that will refine your support ecosystem in 2023 & beyond.

Elevating Your Community with AI: Top 5 Trends to Watch Out for in 2023 & Beyond

Elevating Your Community with AI: Top 5 Trends to Watch Out for in 2023 & Beyond

January 31, 2023

Communities have become the holy grail for customer engagement, experience, & success. But how to take it several notches higher in 2023 & beyond? Let's find out.

5 Key Considerations for Evaluating Enterprise Search Vendors

5 Key Considerations for Evaluating Enterprise Search Vendors

December 27, 2022

Orgs are leveraging federated search tools to improve customer experience. Read on to know the top 5 considerations while evaluating your enterprise search vendor.

NLP: The Proverbial Cherry on Top of Your Customer Service Cake

NLP: The Proverbial Cherry on Top of Your Customer Service Cake

December 1, 2022

NLP is a part of AI that allows humans and machines to converse effortlessly. It has completely revolutionized the customer service industry. Keep reading to know how!

Agent Experience & Cognitive Tech: The Crucial Pillars of Successful Customer Experience

Agent Experience & Cognitive Tech: The Crucial Pillars of Successful Customer Experience

November 29, 2022

Leveraging cognitive technology augments agents’ productivity, creating opportunities for exceptional CX. Read on the blog to know more!