AI

5 Key Considerations for Evaluating Enterprise Search Vendors

5 Key Considerations for Evaluating Enterprise Search Vendors

December 27, 2022

Orgs are leveraging federated search tools to improve customer experience. Read on to know the top 5 considerations while evaluating your enterprise search vendor.

NLP: The Proverbial Cherry on Top of Your Customer Service Cake

NLP: The Proverbial Cherry on Top of Your Customer Service Cake

December 1, 2022

NLP is a part of AI that allows humans and machines to converse effortlessly. It has completely revolutionized the customer service industry. Keep reading to know how!

Agent Experience & Cognitive Tech: The Crucial Pillars of Successful Customer Experience

Agent Experience & Cognitive Tech: The Crucial Pillars of Successful Customer Experience

November 29, 2022

Leveraging cognitive technology augments agents’ productivity, creating opportunities for exceptional CX. Read on the blog to know more!

Mamba ’23: Ringing in the ML Force to Bring Possibilities Galore

Mamba ’23: Ringing in the ML Force to Bring Possibilities Galore

November 15, 2022

Mamba ‘23 is out! This blog is a quick rundown of the vision behind it and how SearchUnify is forging ahead in the realm of personalization.

Natural Language Search: A Groundbreaking Formula to Uplift Search

Natural Language Search: A Groundbreaking Formula to Uplift Search

September 28, 2022

Natural language search allows users to speak or type in everyday language for more contextual responses. How? This blog post guides you through!

4 Questions You Must Ask Your Potential AI Vendor

4 Questions You Must Ask Your Potential AI Vendor

September 6, 2022

Choosing an AI vendor to partner with is a cumbersome job. This blog post delineates 4 questions that would simplify the selection criteria.

4 Reasons Why You Should Attend TSIA World: Interact 2022

4 Reasons Why You Should Attend TSIA World: Interact 2022

April 27, 2022

Grab your lanyard and learn how you can drive value from TSIA World: Interact Conference in a full circle. Read this blog to know more.

Communities of Practice: The Hidden Fountainhead of Knowledge Management

Communities of Practice: The Hidden Fountainhead of Knowledge Management

February 16, 2022

‘Community of practice' in knowledge management is making a comeback to rescue industries from the emerging global challenges. This blog elucidates how.

Cognitive Technology for Higher Education: All-Encompassing Package for Managerial Success

Cognitive Technology for Higher Education: All-Encompassing Package for Managerial Success

January 28, 2022

The shift to digital-first has resulted in a myriad of managerial challenges around engagement & UX. This post reveals how cognitive technology can help overcome them.

Cognitive Technology for Higher Education: A Panacea for Educators’ eLearning Woes

Cognitive Technology for Higher Education: A Panacea for Educators’ eLearning Woes

January 20, 2022

Virtual learning setting brought a ton of hurdles for educators in the higher education sector. This post unveils how cognitive technology combats them like a pro.

Cognitive Technology for Higher Education: Empowering Students to Ascend with eLearning

Cognitive Technology for Higher Education: Empowering Students to Ascend with eLearning

January 17, 2022

Remote learning brought a profusion of challenges and opportunities for students. Read this blog where we unveil how cognitive search combats them like a pro.

Waltzing Into 2022 with New Outlook Towards Customer Service Metrics

Waltzing Into 2022 with New Outlook Towards Customer Service Metrics

January 4, 2022

Customer service has gone from rotary phones to omnichannel. It's time to get your customer service KPIs and metrics up to speed as well. Read this post for more.