Mountain View, CA | March 6, 2023 – SearchUnify, a leading unified cognitive platform, was honored with a Silver Stevie® Award in the ‘Contact Center Solution – New Version’ category in the 17th annual Stevie® Awards for Sales & Customer Service.
The Stevie® Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards®.and International Business Awards®.
Winners were announced during a gala event attended by more than 400 professionals from around the world at Caesars Palace in Las Vegas, Nevada on Friday, March 3.
More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 49 nations and territories, were considered in this year’s competition. Entries were considered in more than 90 categories for customer service and contact center achievements, more than 60 categories for sales and business development achievements and categories to recognize new products and services, solution providers, and organizations’ and individuals’ responses to the COVID-19 pandemic.
The ever-evolving customer behavior has pushed the need for seamless customer service. Hyper-personalization and relevancy have become substantial success factors.
In light of this, SearchUnify added a bounty of cognitive and ML capabilities in its latest releases—Colubridae ‘22 & Mamba ‘23. From upgrading the next-gen applications, like Knowbler, SUVA, Agent Helper, and Escalation Predictor to launching the robust ML Workbench, there are a slew of massive upgrades that can help an enterprise gear up for futuristic customer service success.
While extending congratulations to all nominees, Alok Ramsisaria, CEO at Grazitti Interactive, stated, “We are extremely delighted to receive this recognition for the fourth year in a row. SearchUnify evolved from an enterprise search engine to a powerful cognitive platform with an aim to deliver remarkable experiences to customers, prospects, partners, and employees. Renowned awards like Stevie® Awards demonstrate our product value to the utmost capacity.”
“To create a unique & impeccable customer experience, you need to have real-time insight into your customer journeys.” quotes, Vishal Sharma, CTO of SearchUnify. “At SearchUnify, we make it actionable for organizations through our cutting-edge AI-powered applications and cognitive tools. Being granted a prestigious Stevie® Award is a real honor as it assures us that we are moving in the right direction.”
“The nominations we received for the 2023 competition illustrate that business development, customer service, and sales professionals worldwide, in all sorts of organizations, have continued to innovate, thrive, and meet customer expectations,” said Stevie Awards president Maggie Miller. “The judges have recognized and rewarded their achievements, and we join them in applauding this year’s winners for their continued success.”
Details about the Stevie Awards for Sales & Customer Service and the list of winners in all categories are available here.
SearchUnify is a unified cognitive platform that fuels the unification of disparate data silos to build a centralized content repository, an insights engine that articulates analytics to monitor KPIs and react to changing trends in real-time. It powers multiple next-gen applications including Intelligent Chatbot, Agent Helper, Community Helper, KCS Enabler, and Escalation Predictor – all of which elevate & personalize the experience of customers, agents, community managers, knowledge workers, and support managers.
About The Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards here.
Sponsors of the 17th annual Stevie Awards for Sales & Customer Service include Sales Partnerships, Inc., Support Services Group, and ValueSelling Associates, Inc.
Senior Social Media Manager, SearchUnify