SearchUnify for
Customer Success

Proactively create relevant & personalized experiences for your customers throughout their lifecycle

SearchUnify for <br>Customer Success

Simplify & Scale Your Customer Success Function with AI

Enrich customer & employee experiences to expedite workflows and improve outcomes

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Personalize Customer Onboarding

Leverage SearchUnify’s ML and NLP to create dynamic, personalized profiles for each customer based on their role, search behavior, purchase history, and product maturity at scale. Then, suggest content accordingly to create a relevant and tailored UI, thereby delivering a connected and intuitive experience.

Personalize Customer Onboarding
Deliver Intelligent Self-Service Experience

Deliver Intelligent Self-Service Experience

Empower your customers to find information on their own in an effortless and smart way. Leverage automatic and manual tuning to fine-tune search results based on keywords, content sources, popularity, article age, etc., so that relevant content always surfaces on the top. Additionally, pin recent bug fixes and trending articles at the homepage to maximize engagement.

Drive Product & Feature Adoption

Gain actionable insights into the features that are being used and ignored by your customers. The advanced algorithm leverages the ultimate goal of the customer w.r.t. product purchase and their journey before and after the purchase to recommend the best features that help achieve those goals. After all, a well-timed nudge can work wonders by sparking curiosity and boosting engagement for the entire product.

Drive Product & Feature Adoption
Ensure Proactive Support

Ensure Proactive Support

Stay abreast of what your customers say on social media, online community, review portals, etc., with sentiment analysis. Identify behavioral triggers and negative sentiments to take preemptive measures and fix a problem before it becomes a blunder.

Provide Contextual In-Product Support

Rid your customers of the swivel-chair effect and provide them the help they need inside your app or product by integrating fragmented silos. Empower them to self-serve by ensuring personalized content recommendations. However, if additional support is still required, then give them an option to request it right then and there, so they can get things done without switching tabs.

Provide Contextual In-Product Support
Identify Upsell & Cross-Sell Opportunities

Identify Upsell & Cross-Sell Opportunities

Monitor customer journey to identify sweet spots where you can make a new product or feature recommendation. With predictive analytics, you can gauge the customer’s likelihood of responding to such offers, thereby functioning as a potent tool to drive upselling or cross-selling.

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Here's What the Best in Business Have to Say About SearchUnify

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Embark on the Journey of Next-Gen Customer Support and Experience

Don’t just believe everything we say. Not yet. Experience the power of unified cognitive technology and see how it helps you delight your customers, stakeholders, and employees. Take a live demo. It’s free!

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Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support

Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support

Support (re)Focus 2021 – A Virtual Customer Conference