Use insights powered by search on your self-service community and agent console to take smarter decisions for an enhanced customer experience
Leverage user data and feedback to surpass customer expectations
SearchUnify’s real-time insights allow you to discover gaps in content, revealing search queries that fail to populate useful results. Creating knowledge-based assets for frequently asked questions that go unanswered heightens engagement on your platform.
Measure self-service success by keeping track of customer service KPIs like case deflection and engagement to leverage the full power of your content. Forecast search trends based on current metrics and proactively optimize content for relevance.
Our machine learning-based algorithms identify search trends and volume across users to give you a one-stop dashboard, giving you the power to analyze multiple metrics at once. Every report can be exported to help you compare data over time and you can choose to receive a summary of all important metrics in your inbox.
SearchUnify’s NLG Analytics analyzes and interprets complex data and generates written reports including Actionable Insights and Next Best Action in plain, conversational english to help users focus on areas that need immediate attention.
Review user activity across all touchpoints, seeing in real-time the pages they visit before and after conducting a search. Utilize this information to personalize interactions and create a seamless service experience for the end customer.
Better analyze the way your employees, partners and customers interact with your search platform with filtered reports for internal & external users. Filter reports for each search client and for a defined date range to get targeted insights into user behaviour. Track each user’s activity with a unique encrypted ID or enable name tracking to view user email within your reporting dashboard.
Load your SearchUnify analytics data in any 3rd party BI tool of your choice with the Analytics API.Visually compare your search data with other datasets of your choice and share reports with members in your organization to better compare metrics.
Sometimes, your users find the best results on the second or third page. Wouldn’t it be better if you could identify such pieces and place them right at the top? Well, we have a dedicated report that helps you do that. It also reveals things like the search query, facet, click position, etc., so that you can better optimize the search experience and driving content consumption
By using SearchUnify to harness the power of AI, Bluebeam was able to use technology to dramatically improve our customers’ support experience.
For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest.
The level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful.
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