Leverage User Data and Feedback to Surpass Customer Expectations
SearchUnify’s real-time insights allow you to discover gaps in content, revealing search queries that fail to populate useful results. Creating knowledge-based assets for frequently asked questions that go unanswered heightens engagement on your platform.
Measure self-service success by keeping track of customer service KPIs like case deflection and engagement to leverage the full power of your content. Forecast search trends based on current metrics and proactively optimize content for relevance.
Our machine learning-based algorithms identify search trends and volume across users to give you a one-stop dashboard, giving you the power to analyze multiple metrics at once. Every report can be exported to help you compare data over time and you can choose to receive a summary of all important metrics in your inbox.
Review user activity across all touchpoints, seeing in real-time the pages they visit before and after conducting a search. Utilize this information to personalize interactions and create a seamless service experience for the end customer.
Better analyze the way your employees, partners and customers interact with your search platform with filtered reports for internal & external users. Filter reports for each search client and for a defined date range to get targeted insights into user behaviour. Track each user’s activity with a unique encrypted ID or enable name tracking to view user email within your reporting dashboard.
Load your SearchUnify analytics data in any 3rd party BI tool of your choice with the Analytics API.Visually compare your search data with other datasets of your choice and share reports with members in your organization to better compare metrics.
After implementing SearchUnify, the quality of support improved significantly as our support heroes could access relevant information from MadCap Flare inside Salesforce console. Similarly, customers could also access more relevant content within the Help Center. We got more than we asked for and for that a big shout out to the folks at SearchUnify.
For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest. If a vendor doesn’t have the responsiveness or desire to actually look beyond the product and think of a solution, the vendor-customer relationship may be short-lived. This is where the SearchUnify team delighted us with its agility and responsiveness.
As the Zuora Community Strategist, the level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful. Not only does it give me a glimpse into the behavior of our community’s visitors so that we can create a better, more optimized experience for them, but it also highlights the content gaps so that my team can quickly add needed content in the Community. At the end of the day, we want all Zuora Community users to be able to get the answer they need, as quickly as possible.
The reason we chose SearchUnify over the other enterprise search products is its speed and ease of deployment. It’s an amazingly flexible search product that provides cross-channel content search functionality. I particularly love the fact that we are able to securely share relevant information from all of our portals, whether public or private. Above all, the ability to analyze users’ search behavior and our content’s effectiveness is something that keeps us one step ahead of user expectations.