Search Analytics

Use insights powered by search on your self-service community and agent console to take smarter decisions for an enhanced customer experience

Search Analytics

Dive into Your Users’ Search Behavior with Real-Time Analytics

Leverage user data and feedback to surpass customer expectations

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Enhance Engagement on Your Platform with Insights from Content Gap Analysis

SearchUnify’s real-time insights allow you to discover gaps in content, revealing search queries that fail to populate useful results. Creating knowledge-based assets for frequently asked questions that go unanswered heightens engagement on your platform.

Enhance Engagement on Your Platform with Insights from Conte...
Track and Forecast Vital Metrics to Inform Your Self-Service...

Track and Forecast Vital Metrics to Inform Your Self-Service Strategy

Measure self-service success by keeping track of customer service KPIs like case deflection and engagement to leverage the full power of your content. Forecast search trends based on current metrics and proactively optimize content for relevance.

Stay Abreast of Search Performance with a Summary of All Analytics

Our machine learning-based algorithms identify search trends and volume across users to give you a one-stop dashboard, giving you the power to analyze multiple metrics at once. Every report can be exported to help you compare data over time and you can choose to receive a summary of all important metrics in your inbox.

Stay Abreast of Search Performance with a Summary of All Ana...
Simplify Visualization of Advanced Analytics with NLG

Simplify Visualization of Advanced Analytics with NLG

SearchUnify’s NLG Analytics analyzes and interprets complex data and generates written reports including Actionable Insights and Next Best Action in plain, conversational english to help users focus on areas that need immediate attention.

Reveal Rich Behavioral Insights by Going on a Journey with Users

Review user activity across all touchpoints, seeing in real-time the pages they visit before and after conducting a search. Utilize this information to personalize interactions and create a seamless service experience for the end customer.

Reveal Rich Behavioral Insights by Going on a Journey with U...
Leverage Data Segmentation for Enhanced Reporting

Leverage Data Segmentation for Enhanced Reporting

Better analyze the way your employees, partners and customers interact with your search platform with filtered reports for internal & external users. Filter reports for each search client and for a defined date range to get targeted insights into user behaviour. Track each user’s activity with a unique encrypted ID or enable name tracking to view user email within your reporting dashboard.

Compare Metrics Across Your Organization

Load your SearchUnify analytics data in any 3rd party BI tool of your choice with the Analytics API.Visually compare your search data with other datasets of your choice and share reports with members in your organization to better compare metrics.

Compare Metrics Across Your Organization
Identify Content that Could be Ranked Better

Identify Content that Could be Ranked Better

Sometimes, your users find the best results on the second or third page. Wouldn’t it be better if you could identify such pieces and place them right at the top? Well, we have a dedicated report that helps you do that. It also reveals things like the search query, facet, click position, etc., so that you can better optimize the search experience and driving content consumption

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Here's What the Best in Business Have to Say About SearchUnify

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Embark on the Journey of Next-Gen Customer Support and Experience

Don’t just believe everything we say. Not yet. Experience the power of unified cognitive technology and see how it helps you delight your customers, stakeholders, and employees. Take a live demo. It’s free!

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Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support

Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support

Support (re)Focus 2021 – A Virtual Customer Conference