Struggling to gauge customer needs? Learn how text mining extracts valuable insights from data to improve CSAT and fuel proactive support.
Hybrid search is a fusion of keyword and vector search. Let’s dive deeper into the intricacies of the hybrid search to unlock its full potential.
In a world where businesses strive to offer the best customer experience, intent detection plays a vital role in ensuring they are served well. Learn more on how to achieve this.
BERT transforms traditional keyword-based searches to deliver contextual results, enhancing customer satisfaction and organizational efficiency. Read how!
Unlock the power of reinforcement learning in enterprise search. Learn how it enhances relevance and agent productivity in this blog post.
Traditional federated search is only keyword-based, often leading to irrelevant results. Learn how ML is changing the entire game by facilitating personalized responses.
Uncover the hidden dangers behind AI hallucinations, what causes them, mitigation tips, & how to build reliable AI partnerships in this eye-opening blog post.
Enterprise search can take any business to the next level in many aspects. However, neural search performs even better in terms of context and accuracy.
What is anomaly detection in machine learning?️ Uncover hidden patterns & prevent crises by learning how ML detects unusual customer behavior to improve CX.
Uncover the synergy between LLMs and Knowledge Graphs in this blog post and learn how they optimize information retrieval for an unmatched customer experience.
Learn how SUVA (SearchUnify Virtual Assistant) leverages prompting and temperature-setting techniques to drive relevant, contextual, and creative responses.
Learn how Knowbler's latest feature ‘new vs. known case analysis’ can transform your customer support game. Read this blog post for more.
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