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How Cognitive Search is Delivering Breakthroughs in Lithium Communities

Online communities on Lithium play a crucial role in fostering long-term relationship between a brand and its customers. They enable easy access to answers and give users the ability to share their experiences. This improves knowledge sharing and gives customers an opportunity to resolve minor queries themselves. This is why a number of large and medium-sized organizations invest in a Lithium community. Well, what if we tell you there is a way to stir things up on your community and take...

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Why Enterprises are Jumping on The Cognitive Bandwagon

Recently, a lot of enterprises have started looking for more capable search engines to enhance their search capabilities. At the same time, AI-powered enterprise search, also known as cognitive search, is making a lot of ripples. A large part of this sudden surge can be credited to the core technologies it hides under the hood. It actively uses artificial intelligence (AI), machine learning, and natural language processing (NLP) to deliver stellar search experience. But what are the reasons that lead enterprises to...

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Real-Time Search Analytics: Your Ingredient to a Winning Business

Let’s face it, every SMB and enterprise is now facing tough competition. New innovations are constantly rolling in and seem ready to take over the world. To continue making strides towards growth, you need to make smart business decisions. But how? Well, the answer lies in data. Analytics uses endless streams of data to help you make more informed decisions. However, there is a downside. Using or understanding analytics takes an awful lot of time and still not everyone gets it. Most...

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3 Days Filled with Idea Sharing & Networking – TSW’18, San Diego

Technology Services World (TSW) 2018 San Diego is barely a week away and we cannot wait to meet and plan your support-led expansion! TSW is an annual conference hosted by the Technology Services Industry Association (TSIA) which brings together the brightest minds from the sales and support industries. This makes it one of the best places to network, discuss ideas, and stay up-to-date with the current trends in technology services space. By attending the event you get to: Learn about latest...

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AI & Search Analytics: The Yin and Yang of High-Performing Content Pieces

“Tracking marketing is a cultural thing. Either tracking matters or it doesn’t. You’re in one camp or the other. Either you’re analytical and data-driven, or you go by what you think works. People who go by gut are wrong.” ~ Stuart McDonald, CMO - Freshbooks Tracking content’s performance is of utmost importance. Otherwise, you stand at the risk of creating content that does not perform well because it fails to meet user’s needs. By amalgamating the extraordinary power of search analytics with the...

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[INFOGRAPHIC] Build on Your Salesforce Service Cloud with Cognitive Search

Employees waste around 20% of their time looking for information to do their job. That’s a lot, isn’t it? This means there is one giant rock lying between your employees and their enhanced productivity. By leveraging an AI-driven enterprise search solution, your teams can overcome this hurdle and work without any hiccups. An all-inclusive search paired with handy features saves an awful lot of time as well as effort. The following infographic sheds more light on the subject. [ALSO READ: How To...

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