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6 Merchandising Ideas For Driving Conversions on Your E-Commerce Site

6 Merchandising Ideas For Driving Conversions on Your E-Comm...

E-commerce space is brimming with companies, but most of them fail to stay ahead of the curve in terms of conversions and driving sales. If 76 out of every 100 visitors end up abandoning their cart, there is something that’s not adding up. Having the basics down might attract shoppers on your e-store but they convert, repeat shop, and become advocates of your brand only when they have an unforgettable shopping experience. The good news is you can build it with…

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6 Ways to Future Proof Your Customer Service Strategy

6 Ways to Future Proof Your Customer Service Strategy

In the last couple of months, the very definition of normal has undergone a drastic change. Things like work from home that were a rare sight earlier have now become mainstream. But it’s the business world that took the biggest brunt of the situation. With employees confined to their homes and customers walking away left, right, and center, things have been challenging to say the least. This has made customer retention all the more important. Fortunately, elevating CX to provide better…

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A Sneak Peek of the AI-Enabled Knowledge Management and Support Webinar

A Sneak Peek of the AI-Enabled Knowledge Management and Supp...

Knowledge management is the process of capturing, distributing, and effectively using knowledge. - Tom Davenport The Technology Services Industry Association (TSIA) defines knowledge management as the controlling of facts, lessons, or best practices learned by employees that can be captured to benefit the whole organization. Although that may sound simple and easy, implementation isn’t definitely a piece of cake. As per TSIA’s Knowledge Management Survey 2019, only 4% of the companies make it to the final strategic phase of the maturity…

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How to Implement Intelligent Swarming Model with Cognitive Search

How to Implement Intelligent Swarming Model with Cognitive S...

“We have eliminated the word ‘escalation’ from our vocabulary,” said Marco Bill-Peter, VP of Global Support Services - Red Hat. Steve Young, former Service Business Transformation - Cisco, talked about “playing catch, not ping-pong,” and the objective of “the first person to work on a customer issue [case or incident] is the right person to resolve it.” These are just two of many businesses that are reimagining how work is assigned to resources. The traditional support model has reached the end…

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Exploiting Knowledge Graphs to Boost Enterprise Search Relevance

Exploiting Knowledge Graphs to Boost Enterprise Search Relev...

Tech giants have exploited big data to give birth to Siri and Alexa, a form of AI that surprises us every time we use it because it gets better every time. These AI apps are powered by well-built ‘knowledge graphs’ that help them provide relevant responses to users. Is it possible for companies to create similar experiences in organizations? Can you build your own knowledge graph to drive users closer to relevant results? Are the so-called knowledge graphs the next big…

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6 Ingenious Ways to Enhance Your AEM Powered Website with Cognitive Search

6 Ingenious Ways to Enhance Your AEM Powered Website with Co...

AEM is one of the most renowned content management suites. It’s a powerful solution that simplifies content management and delivery, which enables brands to deliver seamless digital experiences via web, mobile, and apps. While it has become an indispensable part of many organizations, it isn’t a one-stop-shop for their customers. Why? Let me explain. Information tends to be scattered across a variety of channels like community, documentation, help center, and whatnot. Every enterprise has an array of digital avenues. Your prospects…

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How Cognitive Search Technology Is Transforming Supply Chains

How Cognitive Search Technology Is Transforming Supply Chain...

There is no denying that distributed manufacturing has its own competitive advantages - efficient utilization of resources, fewer barriers to market entry, reduced amount of capital, and the list goes on. However, it has its downside as well. Unlike traditional manufacturing, where raw materials are brought together, assembled, and fabricated in remote centralized factories and then distributed to customers; distributed manufacturing takes place at multiple decentralized manufacturing plants in order to produce the final product somewhere nearby customers. Therefore, teams that…

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8 Key Considerations for Enterprise Search Security

8 Key Considerations for Enterprise Search Security

According to a recent study, a hacking attack occurs every 39 seconds. This puts businesses in a vulnerable spot. One loose end and things could go south even before you know it. When it comes to enterprise search, where the underlying principle is to make more information easily accessible, data security becomes quite the challenge. The bigger the index, the more are the chances of sensitive information getting leaked. Here are 8 things you should consider for your enterprise search security…

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7 Ways Cognitive Technology can Help Improve Customer Effort Score

7 Ways Cognitive Technology can Help Improve Customer Effort...

We're in an era where technology has simplified almost every sphere of our life. Needless to say that people expect brands to leverage it too. And the need for simplicity becomes all the more necessary when it comes to after-sales service. How quickly brands resolve queries and the efforts customers have to put in for that decides how long they stick to the organization. That makes it imperative for firms to ensure the customers don't have to struggle to get answers.…

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Intelligent Swarming: A New Order of Collaboration & Value Delivery

Intelligent Swarming: A New Order of Collaboration & Va...

Change is inevitable. And nobody knows that better than businesses. They constantly need to adapt to the changing environment to continue operating. At times, this means forgoing age-long practices for new and more powerful methodologies. The mainstream support model has started showing its age. It’s paving way for a better modus operandi to align resources with work: Intelligent SwarmingSM (IS). The framework makes its case while challenging globally accepted support practices and structure. Sounds interesting, right? Time to see what it…

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The AI Dream Team: Future-Proof Your Customer Service Strategy With Cognitive Search & Applications
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The AI Dream Team: Future-Proof Your Customer Service Strategy With Cognitive Search & Applications

The AI Dream Team: Future-Proof Your Customer Service Strategy With Cognitive Search & Applications
LIVE SESSION

The AI Dream Team: Future-Proof Your Customer Service Strategy With Cognitive Search & Applications