6 Key Deliberations for Replacing Google Search Appliance

Google Search Appliance

Google is phasing out Google Search Appliance (GSA) in 2018. If you are one of the many who have been using GSA, you may be struggling with deciding the course ahead for your enterprise search. In this blog post, we will explore six parameters you must consider when choosing a GSA replacement. Given the wide range of choices being offered in the market, a lot of questions may be troubling you - “How do I choose the right alternative solution that...

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How Artificial Intelligence Will Transform Enterprise Search to Cognitive Search

Artificial Intelligence has been around the block for a while now. Bernard Marr, a Forbes writer, defined briefly, “The Greek myths contain stories of mechanical men designed to mimic our own behavior. Very early European computers were assumed as logical machines”. Now, we are seeing AI in every facet of our lives, from healthcare to digital assistants, and now even in enterprise search. Given the challenge of searching and organizing content across platforms, an AI-powered search helps deliver relevant and personalized...

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Benefits of Enterprise Search for Community Managers [INFOGRAPHIC]

A powerful search solution on an online community acts like a personal assistant for community managers, helping them provide excellent self-service experience and achieve their targets easily. Be it monitoring user behavior or improving case deflection and CSAT, an AI-driven enterprise search is a one-stop solution for all challenges facing community manager. This infographic knits your story as a community torch bearer and how you can be a hero for your community users, providing them exhilarating experience and enabling them to solve...

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Time to Clean Your Content Using Search Analytics

searchunify dashboard

According to Missouri University of Science and Technology’s eye tracking research, their subjects took around 2.6 seconds to scan a website. That’s the time you got to impress your site visitors. To effectively engage your site visitors, you must be able to proactively deliver what they’re looking for; you must empower them to find the most relevant information when they search for it. To ensure that the most useful and relevant information reaches them when they search for it, you must...

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Significance of a Search Box on Your Customer Community

Almost 30% of all community or website visitors prefer using a search box when looking for any product or related information. Having a search solution is important, as it has big influence on what users learn, where they go, and what they believe. And equally important is making sure that user experience with the search box is apt. It is imperative to be mindful of the following while making Design choices. Placement of the search box The position of the search box...

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The Role of Enterprise Search in B2B Online Communities

According to HBR, 81% of customers prefer self-solving their issues before reaching out to a support representative. Gartner predicts that by 2020, customers will manage 85% of the relationship with an enterprise without interacting with a human. That’s a clear indicator that customers love self-service, which is good for businesses because it means higher customer satisfaction at reduced support cost. Now, the question is “how do you empower your customers to self-serve?” And the answer is a powerful enterprise search solution. Why...

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