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How Synergy Between TTR and Cognitive Technology Amplify CX

How Synergy Between TTR and Cognitive Technology Amplify CX

May 7, 2021

Measuring TTR is an effective way to quantify agent productivity. This blog lists 4 nifty ways to leverage cognitive technology to reduce TTR & increase CSAT.

4 Handy Ways to Capture & Codify Tacit Knowledge in Your Organization

4 Handy Ways to Capture & Codify Tacit Knowledge in Your Organization

May 4, 2021

Support agents possess a ton of tacit knowledge but it is futile if organizations fail to tap into it. Read on to find out the best practices to capture tacit knowledge for KCS success.

5 Pro Tips to Deliver Exceptional B2B Customer Service

5 Pro Tips to Deliver Exceptional B2B Customer Service

April 29, 2021

Nurturing good customer relationships in B2B is critical. One wrong move can lure them away. Check out 5 best practices to deliver stellar customer service.

4 Shackles that Hold Back a Successful Proactive Support Model

4 Shackles that Hold Back a Successful Proactive Support Model

April 22, 2021

Proactive support is something that’s much talked about but less achieved feat by organizations. This blog post lists the top five hurdles and how you can overcome them.

How Cognitive Tech Dethrones Traditional Ticket Routing & Delivers Better CX

How Cognitive Tech Dethrones Traditional Ticket Routing & Delivers Better CX

April 21, 2021

Case assignment has evolved. If you’re still using the old approach, you’re lagging behind. This blog post explains how you can effectively triage tickets with cognitive tech.

Leveraging AI Bots to Supercharge Your Agent Productivity & Prevent Burnout

Leveraging AI Bots to Supercharge Your Agent Productivity & Prevent Burnout

April 15, 2021

Agent assist or AI bots lend support agents a helping hand to juggle multiple tasks. This prevents agent burnout and propels effective support. Read this post to know how.

3 Ways Cognitive Technology Helps Customer Support Teams Meet SLAs at Full Tilt

3 Ways Cognitive Technology Helps Customer Support Teams Meet SLAs at Full Tilt

April 14, 2021

SLAs are the backbone of customer support relations between companies. Here are 3 ways CS teams can imbue cognitive technology & achieve SLA targets.

4 Ways Customer Support Takes Upselling & Cross-Selling Up to Eleven

4 Ways Customer Support Takes Upselling & Cross-Selling Up to Eleven

April 8, 2021

Customer support is not a cost center anymore. In fact, support agents now play a key role to generate revenue by upselling & cross-selling. Find out how!

How To Hot-Wire Your Enterprise Search Engine with Content Lifecycle Management

How To Hot-Wire Your Enterprise Search Engine with Content Lifecycle Management

April 6, 2021

Poor search performance stems from the engine as well as content lifecycle management strategy (or its lack thereof). Here are four strategies to improve both:

How Bluebeam Improved Their Community Experience & Witnessed 62% Case Deflection

How Bluebeam Improved Their Community Experience & Witnessed 62% Case Deflection

April 1, 2021

Bluebeam achieved a staggering 62% case deflection on its Salesforce Community. This blog post provides a sneak-peek into the company’s spectacular deflection journey.

NLQA- The Brain Behind Blistering-Fast Chatbot Responses

NLQA- The Brain Behind Blistering-Fast Chatbot Responses

March 31, 2021

Wondering how smart algorithms communicate? This blog post explains how Chatbots leverage the power of NLQA to give accurate & fast responses in human language

5 Ways Cognitive Technology Helps Stamp Out Zero Result Pages

5 Ways Cognitive Technology Helps Stamp Out Zero Result Pages

March 25, 2021

‘No Result’ pages act as dead-ends for users. Optimize your site-search to increase engagements with these 5 powerful strategies & eliminate zero-result pages.

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Reimagining the Contact Center

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Reimagining the Contact Center