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Breaking Down ‘Mamba’ Release: What the Changes Mean for You

Okay, here comes the news that we’ve been eagerly waiting to share - we have successfully rolled out the biggest and most anticipated release of the year - Mamba! This release brings in a whole array of new features and upgrades, and this blog post gives you a sneak peek into them. Without further ado, let’s get to it!1. Advances in AI & ML AI and machine learning power SearchUnify’s algorithm. That allows us to play around with ideas that haven’t...

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Introducing Sarah – A SmartBot Straight from the Future

In conjunction with the onset of TSW Las Vegas 2018, we are proud to announce the imminent arrival of Sarah for an array of supported enterprise platforms. Sarah is an AI-powered chatbot designed for easy and quick interactions. She will be rolled out with our next release scheduled in November. But you did not hear that from me. Shush! Umm, but why Chatbot? In our discussion with several leaders from Fortune 500 companies as well as small and medium-sized enterprises, we found that...

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This Dreamforce, Kick-Start Your Expedition to the Realm of Relevance

Digital transformation is the current talk of the support industry. And why wouldn’t it be? From reducing support costs, to improving agent efficiency, to enhancing user experience, it offers a myriad of benefits that ensure that relevance prevails.The more personalized and contextual the experience you offer across various verticals of your business, particularly support, the more prominent will be the impact on the value you deliver to customers as well as support functions.Do you know what separates the alpha players...

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How to Zero-in On the Right Enterprise Search Solution

Enterprise Search Solution

Let’s face it, we are living in an era where almost all information is barely an internet search away. Search engines like Google have made people accustomed to seeing relevant results almost instantly. This becomes an issue for organizations in terms of meeting customers’, employees’, and partners’ expectations around the search that the company provides.Users opine that an INCREDIBLE search engine is a must-have tool and wonder why every company doesn’t have one. As a result, organizations have started looking...

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How Cognitive Search is Delivering Breakthroughs in Lithium Communities

Online communities on Lithium play a crucial role in fostering long-term relationship between a brand and its customers. They enable easy access to answers and give users the ability to share their experiences. This improves knowledge sharing and gives customers an opportunity to resolve minor queries themselves.This is why a number of large and medium-sized organizations invest in a Lithium community. Well, what if we tell you there is a way to stir things up on your community and take...

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Why Enterprises are Jumping on The Cognitive Bandwagon

Recently, a lot of enterprises have started looking for more capable search engines to enhance their search capabilities. At the same time, AI-powered enterprise search, also known as cognitive search, is making a lot of ripples.A large part of this sudden surge can be credited to the core technologies it hides under the hood. It actively uses artificial intelligence (AI), machine learning, and natural language processing (NLP) to deliver stellar search experience.But what are the reasons that lead enterprises to...

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How Zuora Drives Self-Service on its Community with SearchUnify

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Learn from Experts: How Marketo & Rubrik Scaled & Enhanced Global Support

Patricia Lughezzani

GVP - Customer Support & Advocacy, Marketo

Giri Iyer

SVP, Global Customer Support & Success, Rubrik

Alok Ramsisaria

CEO, Grazitti Interactive

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SearchUnify gets bigger & better

Mamba, our latest & greatest release till date is out now. It brings in whole slew of improvements including

  • SmartBots - AI-powered chatbots
  • OOTB support for 6 new sources
  • 3 more search clients
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