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3 AI Add-Ons to Enhance Your Enterprise Search

3 AI Add-Ons to Enhance Your Enterprise Search

The search bar on your portal may not be the first thing that your customers click on but they surely resort to it every time they’re lost and that’s when you go big or go home. Businesses have started seeing search as a powerful tool and are heavily investing in enterprise search to stay ahead of the curve. According to MillionInsights, the global enterprise search market is anticipated to reach USD 8.90 billion by 2024. It’s about time you too jump…

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Young & Proud: SearchUnify Is the Youngest Vendor to Be Evaluated in The Forrester Wave™: Cognitive Search, Q2 2019

Young & Proud: SearchUnify Is the Youngest Vendor to Be[...]

On May 29, Forrester released The Forrester Wave™: Cognitive Search, Q2 2019. Among 12 solutions, Grazitti Interactive’s AI-enabled enterprise search platform, SearchUnify, was the youngest vendor! This is a very proud moment for all of us here at SearchUnify. We started developing this innovative enterprise search solution in 2016, and in less than three years we took a spot in the Forrester Wave™ Report alongside bigger companies that have been around far longer. The report points out that, “Employees and customers…

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Summing Up Our Session with Idaptive at TSW, San Diego

Summing Up Our Session with Idaptive at TSW, San Diego

I got a wonderful opportunity last week - to share the stage with Raman Kumar, Senior VP of Customer Success, Idaptive, at TSW San Diego. To attend the 23rd Conference organized by TSIA, which covered a diverse range of topics and provided networking opportunities for service executives and tech companies, was itself a delight. The event touched upon a lot of interesting themes that included: Leveraging technology, especially AI and ML, to revolutionize support Providing multi-channel support Ways to improve employee…

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6 Best Practices for Successful Customer Onboarding for SaaS Companies

6 Best Practices for Successful Customer Onboarding for SaaS[...]

According to The Temkin Group, companies earning $1 billion annually can expect to earn an additional $700 million within 3 years if they invest in customer experience. For SaaS companies, in particular, they can increase revenue by $1 billion. Gone are the days when product quality and price were the key differentiators of businesses. By the year 2020, customer experience will overtake price and product as the key brand differentiator. When a buyer has finally taken the plunge to go for…

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6 Ways to Leverage Intranets for Better Employee Onboarding

6 Ways to Leverage Intranets for Better Employee Onboarding

When someone joins a new organization, they face a whole array of challenges that can bog down the excitement of a new workplace. And on top of it, there’s a tsunami of information and processes headed straight for them which can be overwhelming. We have all been there, haven’t we? There are a few things that organizations can do to make this process a lot less taxing. Some examples on top of my mind are orientation session, onboarding buddy, etc. However,…

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Leverage AI across the Customer Journey – from Onboarding to Retention

Leverage AI across the Customer Journey – from Onboarding [...]

Closing a deal is not the end, only the beginning. Good customer relationship is an outcome of great customer experience, and it influences retention, lifetime value, and expansion. So, you need to focus on delivering great experiences at each step of the customer journey after sales – from onboarding to retention. 70% of customers expect a company’s website to include a self-service application. This figure is specific to the customers at the onboarding stage. 59% of the ones at the nurturing…

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What the ASP Conference Taught Us About the Changing Support Landscape

What the ASP Conference Taught Us About the Changing Support[...]

The ASP Conference held in San Diego, CA on March 27 and 28 killed it with all the unique ideas and information shared by passionate support professionals. What made it hotter than all the other conferences is the most relevant and latest topics sprouting in the support sector like how AI and Machine learning are changing the landscape and how support leaders can make the most of them. Here are 5 major takeaways from the ASP Conference: 1. Problem Prevention: Customer…

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Colubridae ’19: Taking Massive Strides Towards Appeal, Security & Usability

Colubridae ’19: Taking Massive Strides Towards Appeal,[...]

We are pleased to announce our first major release for the year – Colubridae ‘19. This update focuses on making SearchUnify more expansive, secure, insightful, and practical. Not just that, it also overhauls the complete look and feel of the console. The release brings in a slew of nifty enhancements based on periodic feedback from customers and requests from their users. Colubridae ‘19 is a potential game-changer, and we are confident that you will be pleased with all the upgrades. Some…

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6 Steps to Augment Agent Productivity in Salesforce Service Cloud

6 Steps to Augment Agent Productivity in Salesforce Service [...]

There are several things that distinguish you from your competitors, from your product or services to your vision and the way you present it. But what is the one thing that is common among all companies and yet different? Support Agents! They make a major contribution to your success by handling customer queries and providing handy solutions that help you retain your customers. Service representatives are often your company’s first point of contact so it is imperative that your customers have…

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5 Ways to Increase Case Deflection on Your Salesforce Community

5 Ways to Increase Case Deflection on Your Salesforce Commun[...]

"I will always choose a lazy person to do a difficult job because a lazy person will find an easy way to do it."- Bill Gates Millennials have grown up with this mantra and want solutions to their problems in the most effortless and fastest way possible. And the first place they go for finding their answers is your online community. Now, being a community specialist how do you make sure your overwhelmed customers go happy and smiling? Self-service. Bingo! And…

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SearchUnify is the youngest product to be evaluated in The Forrester Wave™ : Cognitive Search, Q2 2019 Know More