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Customer Success: Pushing the Envelope Beyond Customer Support

Customer Success: Pushing the Envelope Beyond Customer Support

October 20, 2021

Enterprises are jumping on the customer success bandwagon to maximize CX. Little do they realize that without the right tech, their goals will remain far from reach. This quick post can help fix that:

3 Easy Ways to Carpe Diem at TSW Las Vegas 2021

3 Easy Ways to Carpe Diem at TSW Las Vegas 2021

October 14, 2021

TSW Las Vegas 2021 is a catalyst that connects you to business leaders across verticals. If you wish to scale, refine, & accelerate your strategy, then meet us there!

Automation & Cognitive Tech in Customer Support: Myth vs Reality

Automation & Cognitive Tech in Customer Support: Myth vs Reality

October 13, 2021

Automation & cognitive tech for customer service are now popular. Many myths have also cropped up. This post debunks winnows facts from myths for good:

Human Agents & Chatbots: The Yin & Yang of Superlative Customer Service

Human Agents & Chatbots: The Yin & Yang of Superlative Customer Service

October 6, 2021

Chatbots can solve user queries 24/7, but nothing beats the personalized touch of a human. This blog reveals how bots & humans can coexist to deliver stellar CX.

Move the Needle on Content Findability with OOTB Native Connectivity

Move the Needle on Content Findability with OOTB Native Connectivity

September 30, 2021

The core mission of cognitive platforms is to index content securely from a variety of sources. Read this blog to know why OOTB Connectors are leading the way.

How Customer Expansion Strategy Catapults Business Growth

How Customer Expansion Strategy Catapults Business Growth

September 28, 2021

An effective customer expansion strategy understands customers & their expectations. Then, accordingly provides relevant offers to upsell & cross-sell. This blog explains how.

How Cognitive Technology is Shaping the Future of Employee Learning & Development

How Cognitive Technology is Shaping the Future of Employee Learning & Development

September 24, 2021

With new roles emerging and skill requirements changing, enterprises are looking to re-skill and upskill their workforce. Read on how cognitive tech revolutionizes employee learning.

Agent Effort Score: Putting the Cognitive Spotlight on Agent Experience

Agent Effort Score: Putting the Cognitive Spotlight on Agent Experience

September 22, 2021

The effort an agent puts in to fulfill their role is often overlooked. Cognitive technology minimizes it to improve support outcomes & productivity.

Intelligent Chatbots: Reinventing Cybersecurity with Virtual Watchguards

Intelligent Chatbots: Reinventing Cybersecurity with Virtual Watchguards

September 16, 2021

The proliferation of new technologies has altered the cybersecurity landscape where chatbots safeguard your data by funneling conversations via encrypted networks. Here’s how!

How to Scale Your Customer Success Function with Cognitive Technology

How to Scale Your Customer Success Function with Cognitive Technology

September 14, 2021

Is cognitive technology the answer to scaling customer success function efficiently? If so, how? This crisp blog post answers this and many more questions about what’s next in CS.

Knowledge-First Model: The Force Majeure of Proactive Customer Support

Knowledge-First Model: The Force Majeure of Proactive Customer Support

September 9, 2021

In customer-centric times, proactive customer service is the way forward. If you are still operating on a reactive, case-first model, then this blog post is for you.

How to Triangulate the Agent Engagement Sweet Spot with Cognitive Technology

How to Triangulate the Agent Engagement Sweet Spot with Cognitive Technology

September 7, 2021

One important aspect of running a successful business is engaged employees. This blog post reveals 5 ways to nurture engagement using cognitive technology.

Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support

Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support

Support (re)Focus 2021 – A Virtual Customer Conference