Enrich Salesforce Service Cloud with SearchUnify


A study by Interact suggests that 19.8 percent of business time – the equivalent of one day per working week – is wasted by employees searching for information to do their job effectively. Support agents spend most of their time in Salesforce® Service Cloud. They need quick & relevant information to resolve customers’ queries, but have to sift through multiple information sources (support portals, product documentation, CRMs, CMSs) or applications (intranet, extranet, emails, databases) to reach the right information. Helping agents fast-track...

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Benefits Of AI-Driven Enterprise Search For Customer Support Managers [INFOGRAPHIC]

A powerful search solution on a self-help portal acts like a personal assistant for customer support managers, helping them provide exhilarating self-service experience along with improving case deflection. This infographic talks about your challenges as a Customer Support manager and how you can overcome these with the help of an AI-driven enterprise search solution. Empower your service engineers and self-help portal users with the information they need in a split second, enabling them to solve their queries in the best way...

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Replace Google Search Appliance With An AI-Driven Search Solution


Google is discontinuing its hardware-based Google Search Appliance (GSA) with renewals ending in 2018 and support ending in 2019. Finding a replacement solution doesn’t have to be too complicated. In our last blog post “6 Key Deliberations For Replacing Google Search Appliance”, we discussed the top criteria for selecting your replacement for GSA. As you dive deep into the evaluation of different search solution options, you should follow a systematic approach that makes sure you are able to retain what’s good in...

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6 Key Deliberations for Replacing Google Search Appliance


Google is phasing out Google Search Appliance (GSA) in 2018. If you are one of the many who have been using GSA, you may be struggling with deciding the course ahead for your enterprise search. In this blog post, we will explore six parameters you must consider when choosing a GSA replacement. Given the wide range of choices being offered in the market, a lot of questions may be troubling you - “How do I choose the right alternative solution that...

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How Artificial Intelligence Will Transform Enterprise Search to Cognitive Search

Artificial Intelligence has been around the block for a while now. Bernard Marr, a Forbes writer, defined briefly, “The Greek myths contain stories of mechanical men designed to mimic our own behavior. Very early European computers were assumed as logical machines”. Now, we are seeing AI in every facet of our lives, from healthcare to digital assistants, and now even in enterprise search. Given the challenge of searching and organizing content across platforms, an AI-powered search helps deliver relevant and personalized...

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Benefits of Enterprise Search for Community Managers [INFOGRAPHIC]

A powerful search solution on an online community acts like a personal assistant for community managers, helping them provide excellent self-service experience and achieve their targets easily. Be it monitoring user behavior or improving case deflection and CSAT, an AI-driven enterprise search is a one-stop solution for all challenges facing community manager. This infographic knits your story as a community torch bearer and how you can be a hero for your community users, providing them exhilarating experience and enabling them to solve...

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