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6 Factors that Make the Final Buy or Build Chatbot Decision Easier

6 Factors that Make the Final Buy or Build Chatbot Decision Easier

February 25, 2021

Wondering whether to build or buy a chatbot? Read this ultimate guide which gives you 6 factors to evaluate and finalize the best fit for your organization.

A Step-by-Step Guide for Establishing Your Customer Service ROI

A Step-by-Step Guide for Establishing Your Customer Service ROI

February 23, 2021

Many support organizations are looked at as a cost center. It’s time to prove the mettle of your support team by demonstrating its ROI. This quick blog post explains.

4 Ways Real-Time Insights from Smart Apps Help Master Customer Service

4 Ways Real-Time Insights from Smart Apps Help Master Customer Service

February 19, 2021

Real-time analytics help to transform CX & optimize customer service. Read this blog to get an in-depth view of customer service analysis use cases & tools.

How Cognitive Technology Helps Effectively Onboard Support Agents

How Cognitive Technology Helps Effectively Onboard Support Agents

February 17, 2021

Read this blog on how to use cognitive technology to overcome associated challenges and build the best agent onboarding practices to elevate your CX.

5 Ways to Measure the Success of Chatbots for Support

5 Ways to Measure the Success of Chatbots for Support

February 10, 2021

How to measure the effectiveness of chatbots? Discover the top 5 KPIs to analyze, track the performance and success rate of your Chatbot with this blog.

How Real-time Analysis of Customer Intent Helps Deliver Better CX

How Real-time Analysis of Customer Intent Helps Deliver Better CX

February 4, 2021

AI & cognitive technology connects businesses to users on a personal level. But how does this augment CX strategies and improve sales, here’s how.

4 Lesser-Known Practices to Curtail Escalations & Lower Support Cost

4 Lesser-Known Practices to Curtail Escalations & Lower Support Cost

February 2, 2021

The means of effective customer escalation management is AI & cognitive technology. Read on to know how SearchUnify’s Escalation Predictor is the need of the hour.

How KCS Reduces Time-To-Value, Agent Onboarding Time, and Customer Effort

How KCS Reduces Time-To-Value, Agent Onboarding Time, and Customer Effort

January 29, 2021

This blog post is a brief read describing KCS and how it can be leveraged to reduce customer time-to-value, agent onboarding times, and fueling self-service.

Zendesk + SearchUnify: A Potent Duo For Elevated Support Outcomes

Zendesk + SearchUnify: A Potent Duo For Elevated Support Outcomes

January 28, 2021

Read on to know how SearchUnify integrates data from across multiple platforms within the Zendesk console to give you a unified view of enterprise knowledge.

Understanding the Biggest Roadblocks to Chatbot Success & How to Overcome Them

Understanding the Biggest Roadblocks to Chatbot Success & How to Overcome Them

January 21, 2021

Read to know how Chatbots can enhance or diminish customer satisfaction. Also find ways to implement self service to elevate your user experience.

Content Findability: The Key to Improved EX & CSAT

Content Findability: The Key to Improved EX & CSAT

January 19, 2021

Content findability makes your existing data discoverable. Read on to know the various ways to improve discoverability of your content.

Evolving Your Online Community Beyond A Support Forum

Evolving Your Online Community Beyond A Support Forum

January 15, 2021

Building an online community platform is non-negotiable nowadays. But, a successful brand community is the one that goes beyond case deflection. Read on to know how.

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Reducing Customer Time to Value Across Your KCS Journey

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Reducing Customer Time to Value Across Your KCS Journey