Chatbots

How to Successfully Proliferate Conversational AI Into Your Corporate-Wide CX Strategy

How to Successfully Proliferate Conversational AI Into Your Corporate-Wide CX Strategy

July 2, 2021

Wondering how to fit chatbots in your corporate-wide CX strategy? Here’s a crisp blog post to get you started!

NLQA- The Brain Behind Blistering-Fast Chatbot Responses

NLQA- The Brain Behind Blistering-Fast Chatbot Responses

March 31, 2021

Wondering how smart algorithms communicate? This blog post explains how Chatbots leverage the power of NLQA to give accurate & fast responses in human language

6 Factors that Make the Final Buy or Build Chatbot Decision Easier

6 Factors that Make the Final Buy or Build Chatbot Decision Easier

February 25, 2021

Wondering whether to build or buy a chatbot? Read this ultimate guide which gives you 6 factors to evaluate and finalize the best fit for your organization.

5 Ways to Measure the Success of Chatbots for Support

5 Ways to Measure the Success of Chatbots for Support

February 10, 2021

How to measure the effectiveness of chatbots? Discover the top 5 KPIs to analyze, track the performance and success rate of your Chatbot with this blog.

Understanding the Biggest Roadblocks to Chatbot Success & How to Overcome Them

Understanding the Biggest Roadblocks to Chatbot Success & How to Overcome Them

January 21, 2021

Read to know how Chatbots can enhance or diminish customer satisfaction. Also find ways to implement self service to elevate your user experience.

The Rise of the Unsupervised Learning-Based Chatbot Models

The Rise of the Unsupervised Learning-Based Chatbot Models

September 24, 2020

Chatbots came but failed to sweep us off our feet. Can unsupervised ML be the answer to chatbot concerns? Read this blog post to find out.

Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support

Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support

Support (re)Focus 2021 – A Virtual Customer Conference