Achieve self-service success and enhance customer experience with heightened personalization
Harness the power of machine learning algorithms that learn from users’ preferences, behavior and content’s success rate to tune and personalize search results.
Proactively improve content and experience on your self-service portal with insights from search analytics like content gaps, customer journey, search behavior, and many more!
Maximize cost-efficiency of your support function with seamless delivery of case-resolving information – in searches, recommendations and even in case-creation workflows! Measure case deflection with ease, and build a stronger case for self-service support.
Minimize customer effort to reach the correct information (and service reps!) with chatbots or virtual agents on your self-service portal. Bots handle L1 queries with ease, and can seamlessly connect users to a live agent for more complex questions.
After implementing SearchUnify, the quality of support improved significantly as our support heroes could access relevant information.
For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest.
The level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful.