SearchUnify for Self-Service

Cognitive Search for a Rewarding Self-Service Strategy

Help Customers Go from Problems to Solutions Faster with AI-Powered Discovery & Insights


Modern customers like to challenge themselves by solving issues on their own. Why not help them self-serve while curtailing rising caseloads?

Optimize Self-Service with AI-Powered Relevance

Harness the power of machine learning algorithms that learn from users’ preferences, behavior and content’s success rate to tune and personalize search results.

Optimize Self-Service with AI-Powered Relevance

Inform Your Self-Service Strategy with Deep Insights

Proactively improve content and experience on your self-service portal with insights from search analytics like content gaps, customer journey, search behavior, and many more!

Inform Your Self-Service Strategy with Deep Insights
Drive Value from Your Customer Portals with Enhanced Case De[...]

Drive Value from Your Customer Portals with Enhanced Case Deflection

Maximize cost-efficiency of your support function with seamless delivery of case-resolving information – in searches, recommendations and even in case-creation workflows! Measure case deflection with ease, and build a stronger case for self-service support.

Employ Conversational AI for the Ultimate Self-Service Experience

Minimize customer effort to reach the correct information (and service reps!) with chatbots or virtual agents on your self-service portal. Bots handle L1 queries with ease, and can seamlessly connect users to a live agent for more complex questions.

Employ Conversational AI for the Ultimate Self-Service Exper[...]

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SearchUnify is the right enterprise search solution for you. Get a live demo in your environment of choice and see how AI-based search transforms user engagement and helps you achieve your business objectives.
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