SearchUnify for
Self-Service


Modern customers like to challenge themselves by solving issues on their own. With AI-powered search, drive smarter self-service while curtailing rising caseloads

Help Customers Go from Problems to Solutions Faster with AI-Powered Discovery & Insights

Achieve self-service success and enhance customer experience with heightened personalization

Optimize Self-Service with AI-Powered Relevance

Harness the power of machine learning algorithms that learn from users’ preferences, behavior and content’s success rate to tune and personalize search results.

Optimize Self-Service with AI-Powered Relevance

Inform Your Self-Service Strategy with Deep Insights

Proactively improve content and experience on your self-service portal with insights from search analytics like content gaps, customer journey, search behavior, and many more!

Inform Your Self-Service Strategy with Deep Insights
Drive Value from Your Customer Portals with Enhanced Case De...

Drive Value from Your Customer Portals with Enhanced Case Deflection

Maximize cost-efficiency of your support function with seamless delivery of case-resolving information – in searches, recommendations and even in case-creation workflows! Measure case deflection with ease, and build a stronger case for self-service support.

Employ Conversational AI for the Ultimate Self-Service Experience

Minimize customer effort to reach the correct information (and service reps!) with chatbots or virtual agents on your self-service portal. Bots handle L1 queries with ease, and can seamlessly connect users to a live agent for more complex questions.

Employ Conversational AI for the Ultimate Self-Service Exper...

See How SearchUnify Integrates with Leading Self-Service Platforms

Achieve self-service success and enhance CX with SearchUnify’s native connectivity for multiple platforms

SearchUnify for Salesforce
SearchUnify for Salesforce

Elevate the user self-service experience and curtail caseloads with SearchUnify for Salesforce Community Cloud

SearchUnify for <br/> Khoros Communities
SearchUnify for
Khoros Communities

Drive self-service success on your Khoros community with SearchUnify’s cognitive search and insights

SearchUnify for <br/>Higher Logic
SearchUnify for
Higher Logic

Proactively improve content discovery and self-service experience on your Higher Logic community with SearchUnify

SearchUnify for <br/>AEM Communities
SearchUnify for
AEM Communities

Build a stronger case for self-service support on your AEM Community platform with cognitive search and insights

Here's What the Best in Business Have to Say About SearchUnify

Featured Resources

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Panel Discussion

Content Findability: The Cornerstone of Customer Self-Service

Panel Discussion

Content Findability: The Cornerstone of Customer Self-Service