Modern customers like to challenge themselves by solving issues on their own. Why not help them self-serve while curtailing rising caseloads?
Harness the power of machine learning algorithms that learn from users’ preferences, behavior and content’s success rate to tune and personalize search results.
Save precious time by enabling users to get all enterprise content at one place instead of having to hop from one knowledge base to another!
Proactively improve content and experience on your self-service portal with insights from search analytics like content gaps, customer journey, search behavior, and many more!
Maximize cost-efficiency of your support function with seamless delivery of case-resolving information – in searches, recommendations and even in case-creation workflows! Measure case deflection with ease, and build a stronger case for self-service support.
Minimize customer effort to reach the correct information (and service reps!) with chatbots or virtual agents on your self-service portal. Bots handle L1 queries with ease, and can seamlessly connect users to a live agent for more complex questions.
After implementing SearchUnify, the quality of support improved significantly as our support heroes could access relevant information from MadCap Flare inside Salesforce console. Similarly, customers could also access more relevant content within the Help Center. We got more than we asked for and for that a big shout out to the folks at SearchUnify.
For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest. If a vendor doesn’t have the responsiveness or desire to actually look beyond the product and think of a solution, the vendor-customer relationship may be short-lived. This is where the SearchUnify team delighted us with its agility and responsiveness.
As the Zuora Community Strategist, the level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful. Not only does it give me a glimpse into the behavior of our community’s visitors so that we can create a better, more optimized experience for them, but it also highlights the content gaps so that my team can quickly add needed content in the Community. At the end of the day, we want all Zuora Community users to be able to get the answer they need, as quickly as possible.
The reason we chose SearchUnify over the other enterprise search products is its speed and ease of deployment. It’s an amazingly flexible search product that provides cross-channel content search functionality. I particularly love the fact that we are able to securely share relevant information from all of our portals, whether public or private. Above all, the ability to analyze users’ search behavior and our content’s effectiveness is something that keeps us one step ahead of user expectations.