Fill the Content Gaps in Your Knowledge Base & Improve the Productivity of Your Workforce
Equip a smarter workforce by allowing them to access relevant, enterprise-wide information with out-of-the box connectors and a universal API that connects all your content repositories together.
Personalize search results and recommendations with AI algorithms that take into account behavioral analytics, access permissions, search history, conversions and role to deliver the most suitable results.
Tap into your organizational expertise with AI that automatically identifies and recommends experts by understanding their digital blueprints including publications, official records, articles etc.
Ensure seamless access to content across your enterprise while maintaining the security and integrity of your data with a search solution that allows you to define access permissions, whitelist and restrict IP addresses and maintains regulatory compliance with international certifications.
Smoothen the onboarding experience for new employees with search-powered conversational AI that can tap into your enterprise knowledge to handle L1 queries with ease. The AI also takes into account the history of a new user, to create a more relevant first experience with intelligent navigation, tours and recommendations.
Identify what users across your enterprise are looking for with search analytics that give valuable insights into user behavior. With insights into search queries, knowledge managers can archive historical content that is no longer in use, and boost updated or more relevant content to top of the search results.
After implementing SearchUnify, the quality of support improved significantly as our support heroes could access relevant information from MadCap Flare inside Salesforce console. Similarly, customers could also access more relevant content within the Help Center. We got more than we asked for and for that a big shout out to the folks at SearchUnify.
For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest. If a vendor doesn’t have the responsiveness or desire to actually look beyond the product and think of a solution, the vendor-customer relationship may be short-lived. This is where the SearchUnify team delighted us with its agility and responsiveness.
As the Zuora Community Strategist, the level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful. Not only does it give me a glimpse into the behavior of our community’s visitors so that we can create a better, more optimized experience for them, but it also highlights the content gaps so that my team can quickly add needed content in the Community. At the end of the day, we want all Zuora Community users to be able to get the answer they need, as quickly as possible.
The reason we chose SearchUnify over the other enterprise search products is its speed and ease of deployment. It’s an amazingly flexible search product that provides cross-channel content search functionality. I particularly love the fact that we are able to securely share relevant information from all of our portals, whether public or private. Above all, the ability to analyze users’ search behavior and our content’s effectiveness is something that keeps us one step ahead of user expectations.