Escalation Management

4 Lesser-Known Practices to Curtail Escalations & Lower Support Cost

4 Lesser-Known Practices to Curtail Escalations & Lower Support Cost

February 2, 2021

The means of effective customer escalation management is AI & cognitive technology. Read on to know how SearchUnify’s Escalation Predictor is the need of the hour.

How AI and Cognitive Technology Are Redefining Customer Escalation Management

How AI and Cognitive Technology Are Redefining Customer Escalation Management

October 8, 2020

Escalating issues to seniors is inevitable in customer service. Read on to know how you can leverage AI and cognitive tools to streamline escalation management.

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