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The Perfect Complement to Boost Technical Documentation Adoption
SearchUnify’s federated search makes your documentation website a one-stop-shop for content discovery by integrating any and all of your content repositories with out-of-the-box connectors
SearchUnify’s AI-powered algorithms leverage machine learning and natural language understanding and continuously learn from user behavior to display the most relevant results first.
Preserve and streamline your content structure by converting the MadCap menus and sub-menus into facets. It helps enforce a uniform hierarchy across channels, which in turn keeps all confusion at bay while also scoring additional accessibility points.
Search analytics provide you with the means to define, measure, and improve metrics like case deflection & engagement. This helps you quantify the value of your community and make strategic decisions to convert.
Provide users a swift and flawless search experience with SearchUnify’s NLP library that analyzes the input and auto-completes the query. You can also add synonyms or brand jargon for a more immersive typeahead search experience.
We have deciphered a secure way of protecting access controls, and handle role-based search permissions for content across documentation portals.
We wanted our service engineers to utilize the immense KB to its full potential. However, finding case-resolving content wasn’t particularly easy. They needed to wade through the countless irrelevant results in a bid to find helpful content. After implementing SearchUnify, the quality of support improved significantly as our support heroes could access relevant information from MadCap Flare inside Salesforce console. Similarly, customers could also access more relevant content within the Help Center. We got more than we asked for and for that a big shout out to the folks at SearchUnify.
SVP - Customer Success, CyberArk [earlier Idaptive]
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