SearchUnify for MadCap Software

Unlock the true potential of your content and documentation portal with SearchUnify’s unified cognitive platform

SearchUnify for MadCap Software

Make Your Content Platform Proactive and Easily Accessible

Get rich insights on the generated content to quantify usability while also maximizing reach and consumption

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Enhance Information Discovery

Enable your tech writers to access the consolidated content from multiple knowledge silos of your organization and accelerate content creation. The engine also helps customers & prospects to easily find relevant content.

Enhance Information Discovery
Optimize Search Results for Relevance

Optimize Search Results for Relevance

Keep your best foot forward. With the ability to tweak the order of results by content type, source, date, keywords,and whatnot, you basically get complete autonomy over the results your end-users see. This helps you deliver a positive CX.

Ensure Uniform Structure Across Channels

Preserve and streamline your content structure by converting the MadCap menus and sub-menus into facets. It helps enforce a uniform hierarchy across channels, which in turn keeps all confusion at bay while also scoring additional accessibility points.

Ensure Uniform Structure Across Channels
Offer Profound Insights

Offer Profound Insights

The core engine closely monitors user activity and gathers valuable insights such as search behavior, engagement on populated results, next action, etc. This helps you gauge the usability of created knowledge and further improve your content strategy.

Type as You Think

Provide users a swift and flawless search experience with SearchUnify’s NLP library that analyzes the input and auto-completes the query. You can also add synonyms or brand jargon for a more immersive typeahead search experience.

Type as You Think
Index MadCap Flare as a Content Source

Index MadCap Flare as a Content Source

Empower your users to seamlessly access relevant content from MadCap Flare across multiple knowledge silos by indexing it as a content source. For instance, your service engineers and customers will be able to access documentation on the customer community. This helps improve content consumption.

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Here's What the Best in Business Have to Say About SearchUnify

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Embark on the Journey of Next-Gen Customer Support and Experience

Don’t just believe everything we say. Not yet. Experience the power of unified cognitive technology and see how it helps you delight your customers, stakeholders, and employees. Take a live demo. It’s free!

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Featuring Cornerstone

Leveraging SearchUnify Analytics and Insights

The Cornerstone Story
Featuring Cornerstone

Leveraging SearchUnify Analytics and Insights

The Cornerstone Story