Reimagine enterprise-wide knowledge discovery with AI to drive smart self-service and support for your customers, partners and employees
An enterprise search solution that is powered by AI and NLP (Natural Language Processing) to provide customized and contextually relevant information to customers, partners and employees
Information is often spread across multiple content sources like community, help center, support portal and developer documentation, to name a few. Searchunify’s enterprise search acts as a single point of access to all of them, indexing platforms as varied as Jira, Confluence, MindTouch, MadCap etc.
AI is no gimmick. It uses smart algorithms to assess earlier queries and even rearrange results so that every search provides better and more relevant results than the previous one.
Ensure data security with a unified enterprise search that comes with 256-bit data encryption. Retrieve information respecting access privileges across all content sources and native platforms.
Every person doesn’t type in grammatically perfect or entirely logical word strings. SearchUnify’s NLP (Natural Language Processing) understands users’ intent and gives nifty suggestions to eradicate this issue altogether.
Evaluate what’s working and what’s not with advanced analytics that allow you to identify content gaps. SearchUnify’s enterprise search highlights queries that are not returning any results, thus informing your content creation with the needs of the customer.
Have a content piece that has potential but is unable to reach the desired audience? With SearchUnify, you can manually move search results up the list and drive engagement.
A good solution is one which quickly springs into action. With SearchUnify’s out of the box connectors, you can effortlessly integrate your online platforms and deploy the enterprise search in as little as 24 hours.
By using SearchUnify to harness the power of AI, Bluebeam was able to use technology to dramatically improve our customers’ support experience.
For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest.
The level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful.
We are able to securely share relevant information from all our portals with the ultimate goal of achieving greater self-service.
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