An enterprise search solution that is powered by AI and NLP (Natural Language Processing) to provide customized and contextually relevant information to customers, partners and employees.
Information is often spread across multiple content sources like community, help center, support portal and developer documentation, to name a few. Searchunify’s enterprise search acts as a single point of access to all of them, indexing platforms as varied as Jira, Confluence, MindTouch, MadCap etc.
AI is no gimmick. It uses smart algorithms to assess earlier queries and even rearrange results so that every search provides better and more relevant results than the previous one.
Ensure data security with a unified enterprise search that comes with 256-bit data encryption. Retrieve information respecting access privileges across all content sources and native platforms.
Every person doesn’t type in grammatically perfect or entirely logical word strings. SearchUnify’s NLP (Natural Language Processing) understands users’ intent and gives nifty suggestions to eradicate this issue altogether.
Evaluate what’s working and what’s not with advanced analytics that allow you to identify content gaps. SearchUnify’s enterprise search highlights queries that are not returning any results, thus informing your content creation with the needs of the customer.
Have a content piece that has potential but is unable to reach the desired audience? With SearchUnify, you can manually move search results up the list and drive engagement.
A good solution is one which quickly springs into action. With SearchUnify’s out of the box connectors, you can effortlessly integrate your online platforms and deploy the enterprise search in as little as 24 hours.
After implementing SearchUnify, the quality of support improved significantly as our support heroes could access relevant information from MadCap Flare inside Salesforce console. Similarly, customers could also access more relevant content within the Help Center. We got more than we asked for and for that a big shout out to the folks at SearchUnify.
For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest. If a vendor doesn’t have the responsiveness or desire to actually look beyond the product and think of a solution, the vendor-customer relationship may be short-lived. This is where the SearchUnify team delighted us with its agility and responsiveness.
As the Zuora Community Strategist, the level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful. Not only does it give me a glimpse into the behavior of our community’s visitors so that we can create a better, more optimized experience for them, but it also highlights the content gaps so that my team can quickly add needed content in the Community. At the end of the day, we want all Zuora Community users to be able to get the answer they need, as quickly as possible.
The reason we chose SearchUnify over the other enterprise search products is its speed and ease of deployment. It’s an amazingly flexible search product that provides cross-channel content search functionality. I particularly love the fact that we are able to securely share relevant information from all of our portals, whether public or private. Above all, the ability to analyze users’ search behavior and our content’s effectiveness is something that keeps us one step ahead of user expectations.