Our Journey Through The Years
Our unified approach to self-service and support personalizes content discovery across multiple touch points, enables you to revolutionize customer experience and enhance your support reps' efficiency.
2008 - Laying the Foundation
Since 2008, Grazitti has helped enterprises power their business with its marketing automation and cloud innovation services.
2012 - Noticing a Trend
Having built 100+ communities, knowledge bases, partner portals, etc., Grazitti noticed a trend that enterprises with multiple disparate content sources were struggling to put relevant content in the hands of the end-user.
2015 - Beginnings of Search
Built federated search solutions, leveraging both database and full‑text search engines – that saved enterprises millions of dollars in case deflection and sales cycle acceleration.
2016 - SearchUnify is Born
The federated search product evolved into an AI-driven search solution that leverages multi‑platform search, NLP, content gap analysis, manual search optimization, access control and other entitlements to provide smart and relevant results.
2018 - Stepping up the AI Game
Product enhancements including knowledge graph, agent helper, chatbots, pre-built features etc. to help your enterprises drive smart self‑service and support.
2019 - Riding the Cognitive Wave
Youngest vendor to be evaluated in the Forrester Wave™ : Cognitive Search, Q2 2019
2020 - Accolades Galore
Named Leader in G2 Summer 2020 Grid® Report for Enterprise Search. Honored with two Silver Stevies at APAC Stevies and a Silver and a Bronze at Stevie® Awards for Sales and Customer Service 2020. Recognized in TSIA industry reports and received KCS v6 certification.
2021 - Making Major Strides
Named Leader in G2 Spring 2021, Summer 2021, Fall 2021 and Winter 2022 Grid® Report for Enterprise Search. Recognized as a Strong Performer in the Forrester Wave™: Cognitive Search, Q3 2021. Honored with two Silver Stevies at 2021 Stevie® Awards for Sales and Customer Service, a Gold and a Silver Stevie at the 2021 APAC Stevie® Awards and the 2021 AITech Award for Best Chatbot Solution. Cited in Forrester’s Now Tech: Cognitive Search, Q2 2021.
2023 - Advancing AI-Powered Support
Unveiled SearchUnify SUVA (SearchUnify Virtual Assistant) with updated architecture as the world's first federated retrieval-augmented chatbot, setting a new benchmark for intelligent customer support automation. Recognized as a Leader in the 2023 IDC MarketScape for Worldwide General-Purpose Knowledge Discovery Software.
2024 - Launching the Agentic AI Platform
Introduced the groundbreaking Agentic AI Platform and unveiled SCORE (SearchUnify Contextual Relevance Engine), the world's first democratic retrieval relevance framework that combines precision keyword search with semantic understanding to deliver highly relevant, personalized search experiences at scale.
2025 - Redefining Customer Support with AI Agents
Launched AI Agents for customer support, empowering enterprises to deliver autonomous, intelligent service experiences. Secured spot on G2's 2025 Best Software Awards for Best Analytics Software Products and recognized as a Major Player in the IDC MarketScape 2025 for General-Purpose Knowledge Discovery Software.
2026 - Expanding AI Agents for BFSI
Introduced specialized Agentic AI systems for Banking, Financial Services, and Insurance (BFSI), delivering industry-specific intelligent automation that addresses the unique compliance, security, and customer service needs of the financial sector.
Our Esteemed Clients
About Grazitti Interactive
Grazitti Interactive is a digital innovation leader having extensive experience in developing solutions that unlock data insights, increase operational efficiency, and drive customer success. For over a decade, it’s been enabling companies of all sizes—including Fortune 500 enterprises—to implement, customize, configure, optimize, integrate, and manage solutions such as CRM, marketing automation, online communities, and analytics.
Our Partners
Begin your AI Transformation
Experience AI in Action to discover how our AI agents streamline complex workflows effortlessly.
Every business requirement is unique-let’s discuss yours. Consult for tailored use cases and deep technical insights.
Security & Privacy
