About SearchUnify

Elevating Customer Support and Self-Service Outcomes with a Unified Cognitive Platform and Suite of Next-Gen Support Applications

About SearchUnify

Our Journey Through The Years

Our unified approach to self-service and support personalizes content discovery across multiple touch points, enables you to revolutionize customer experience and enhance your support reps' efficiency.

  • Laying the Foundation

    2008

    Laying the Foundation

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    Since 2008, Grazitti has helped enterprises power their business with its marketing automation and cloud innovation services.

  • Noticing a Trend

    2012

    Noticing a Trend

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    Having built 100+ communities, knowledge bases, partner portals, etc., Grazitti noticed a trend that enterprises with multiple disparate content sources were struggling to put relevant content in the hands of the end-user.

  • Beginnings of Search

    2015

    Beginnings of Search

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    Built federated search solutions, leveraging both database and full‑text search engines – that saved enterprises millions of dollars in case deflection and sales cycle acceleration.

  • SearchUnify is Born

    2016

    SearchUnify is Born

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    The federated search product evolved into an AI-driven search solution that leverages multi‑platform search, NLP, content gap analysis, manual search optimization, access control and other entitlements to provide smart and relevant results.

  • Stepping up the AI game

    2018

    Stepping up the AI game

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    Product enhancements including knowledge graph, agent helper, chatbots, pre-built features etc. to help your enterprises drive smart self‑service and support.

  • Riding the Cognitive Wave

    2019

    Riding the Cognitive Wave

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    Youngest vendor to be evaluated in the Forrester Wave : Cognitive Search, Q2 2019

  • Accolades Galore

    2020

    Accolades Galore

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    Named Leader in G2 Summer 2020 Grid® Report for Enterprise Search. Honored with two Silver Stevies at APAC Stevies and a Silver and a Bronze at Stevie® Awards for Sales and Customer Service 2020. Recognized in TSIA industry reports and received KCS v6 certification.

  • Making Major Strides

    2021

    Making Major Strides

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    Named Leader in G2 Spring 2021 and Summer 2021 Grid® Report for Enterprise Search. Honored with two Silver Stevies at 2021 Stevie® Awards for Sales and Customer Service and a Gold and a Silver Stevie at the 2021 APAC Stevie® Awards. Cited in Forrester’s Now Tech: Cognitive Search, Q2 2021.

  • Laying the Foundation

    Since 2008, Grazitti has helped enterprises power their business with its marketing automation and cloud innovation services.

  • Noticing a Trend

    Having built 100+ communities, knowledge bases, partner portals, etc., Grazitti noticed a trend that enterprises with multiple disparate content sources were struggling to put relevant content in the hands of the end-user.

  • Beginnings of Search

    Built federated search solutions, leveraging both database and full-text search engines – that saved enterprises millions of dollars in case deflection and sales cycle acceleration.

  • SearchUnify is Born

    The federated search product evolved into an AI-driven search solution that leverages multi-platform search, NLP, content gap analysis, manual search optimization, access control and other entitlements to provide smart and relevant results.

  • Stepping up the AI game

    Product enhancements including knowledge graph, agent helper, chatbots, pre-built features etc. to help your enterprises drive smart self-service and support.

  • Riding the Cognitive Wave

    Youngest vendor to be evaluated in the Forrester Wave™ : Cognitive Search, Q2 2019

  • Accolades Galore

    Named Leader in G2 Summer 2020 Grid® Report for Enterprise Search. Honored with two Silver Stevies at APAC Stevies and a Silver and a Bronze at Stevie® Awards for Sales and Customer Service 2020. Recognized in TSIA industry reports and received KCS v6 certification.

  • Making Major Strides

    Named Leader in G2 Spring 2021 and Summer 2021 Grid® Report for Enterprise Search. Honored with two Silver Stevies at 2021 Stevie® Awards for Sales and Customer Service and a Gold and a Silver Stevie at the 2021 APAC Stevie® Awards. Cited in Forrester’s Now Tech: Cognitive Search, Q2 2021.

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Some of Our Customers

Grazitti Interactive’s SearchUnify Named a “Strong Performer” in The Forrester Wave: Cognitive Search Q3, 2021

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Partners

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Leadership

Alok Ramsisaria
Alok Ramsisaria
CEO

Alok is the chief participant at Grazitti Interactive, SearchUnify’s parent company. He provides mentoring, marketing, and momentum to team Grazitti. He has led the company to achieve marketing, sales and support outcomes that drive customer success, while growing the team exponentially year on year. He has over 25 years of marketing, technology, and consulting experience. Prior to Grazitti Interactive, he has set up marketing operations companies like Regalix, founded Terasyn Technologies, and as CTO, has developed 3d configurators at coVeda. Alok holds a B.Tech in Computer Science from IIT Delhi and an MS from UNC, Chapel Hill.

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About Grazitti Interactive

Grazitti Interactive is a digital innovation leader having extensive experience in developing solutions that unlock data insights, increase operational efficiency, and drive customer success. For over a decade, it’s been enabling companies of all sizes—including Fortune 500 enterprises—to implement, customize, configure, optimize, integrate, and manage solutions such as CRM, marketing automation, online communities, and analytics.

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Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support

Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support

Support (re)Focus 2021 – A Virtual Customer Conference