Mountain View, CA | May 30, 2022 – SearchUnify, an acclaimed unified cognitive platform, was declared a finalist for “Workforce Innovation of the Year” at the prestigious Customer Contact Week Excellence Awards. The global awards are granted for exceptional performance in the field of contact center, employee engagement, customer experience and business strategy. Winners of the awards will be honored at a prestigious gala dinner on June 21, 2022.
The nominations were reviewed by around 20 professionals, with finalists in each category being judged based on best practices, platform flexibility, scalability and endeavor to fit various use cases.
SearchUnify has been at the forefront of delivering breakthrough support and self-service experiences by harnessing the power of real AI and intelligent machine learning algorithms. It functions as a panacea for augmenting workforce productivity and lowering customer effort by breaking down silos and creating a single repository. Additionally, its cognitive apps elevate & personalize the experience of customers, agents, community managers, knowledge workers and support managers, thus resulting in better business outcomes.
“We are honored to be a finalist for the CCW Excellence Awards in ‘The Workforce Innovation of the Year’ category. This acknowledges our innovation and enables us to cut through the noise and better articulate our unique value proposition. Our platform helps existing employees expedite processes while also enabling those new to the organization to quickly learn the ropes,” commented Vishal Sharma, CTO, SearchUnify. “We’re looking forward to the announcement of the winners and wish the best to all the finalists,” he added.
About CCW Digital
CCW Digital is the global online community and research hub of more than 150,000 customer contact members. With the mission of creating customer contact rockstars, CCW Digital provides the customer contact community with the research, analysis, and network required to optimize their customer contact operations.
SearchUnify is a unified cognitive platform that fuels the unification of disparate data silos to build a centralized content repository, an insights engine that articulates analytics to monitor KPIs and react to changing trends in real-time. It powers multiple next-gen applications including Intelligent Chatbot, Escalation Predictor, Agent Helper, KCS Enabler and Community Helper – all of which elevate & personalize the experience of customers, agents, community managers, knowledge workers, and support managers.
Senior Social Media Manager, SearchUnify