Expedite Detection & Prevention of Fraud

Detect Fraud, Manage Risk, and Improve Revenue Streams

Revolutionize information discovery to outsmart fraudsters & onboard customers wisely

Proactively Detect Payment Anomalies & Fraudulent Claims

SearchUnify trains machine learning algorithms to sense normalcy of the continuous stream of incoming data, from opening a new account, banking transactions, and loan applications. Whenever the algorithm uncovers any payment anomaly, or fraudulent claims, it notifies the financial institution and they scrutinize the suspect’s profile to proactively detect fraud and manage risks.

Enhance Customer Due Diligence Processes to Minimize Risk

SearchUnify indexes big data volumes, consisting of both structured and unstructured data to help financial investigators of banking and insurance evaluate the risk associated with a potential customer. Based on the risk assessment performed, financial institutions can onboard customers with low-risk profiles, thus, minimizing fraudulent activities.

Organize & Leverage Your Unstructured Financial Data

Financial institutions gather a trove of data in many different languages from an assortment of sources, including smartphone apps, insurance claims, email campaigns, medical health records, and so on. SearchUnify leverages NLP to organize, decipher, and analyze all the data and provides a competitive advantage to financial institutions and improves their revenue streams.

Scale & Augment Your Anti-Money Laundering Efforts

Driven by artificial intelligence and machine learning, SearchUnify analyzes financial transactions from the existing database and draws relationships between data and trends. It keeps an eye on every account by tracking the origins or transactions, therefore, visualizing potential threats and money laundering without any hassle.

Uncover Potential New Forms of Fraud

Wherever there’s negligible availability of tagged transaction data, unsupervised models are capable of tracking emerging fraud attacks that may successfully deceive any other form of analytics. With the unsupervised learnings of SearchUnify, financial institutions can identify anomalous behavior much faster, more accurately, and on a more scalable basis than human judgment alone.

Real World Customer Success Stories

Accelerated ROI

Proven performance

Trusted by industry pioneers.

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Automation Anywhere, a global leader in Robotic Process Automation, sought to enhance support efficiency and improve customer experience by strengthening knowledge capture, VoC integration, and data usability. By deploying SearchUnify Knowbler, they intelligently transformed their content creation, leveraging pre-built templates, AI-generated titles, and customizable prompts to meet real-time support needs more effectively.

Key Outcomes:

Accelerated knowledge delivery, reduced content creation effort, and enhanced support team productivity.

57%

Boost in knowledge creation

37%

More contributing agents

46%

Cut in publishing time

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Accela, a leading provider of cloud-based civic solutions, faced increasing support case volumes and agent burnout. By deploying SearchUnify Agent Helper, the team unified case context, automated response creation, and gained real-time insights into customer sentiment, and achieved faster resolutions and empowered support workforce.

Key Outcomes:

Since the deployment of Agent Helper, Accela has experienced substantial improvements across multiple KPIs.

77.5%

Increase in Total Closed Case Volume

92.7%

Decrease in First Response Time

16%

Increase in Agent Productivity

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Cornerstone OnDemand, a global leader in talent management software, sought to elevate its support experiences and enhance agent productivity. They aimed to achieve this by centralizing fragmented content and gaining deeper insights into customer needs. By implementing SearchUnify's Cognitive Search and Knowbler, Cornerstone OnDemand transformed their knowledge ecosystem, unifying search across all sources, unlocking profound content insights, and streamlining case management through intelligent, AI-driven workflows.

Key Outcomes:

A surge in self-service resolution and boost in CSAT, with improved agent efficiency & faster case closures, and same-day resolutions.

98%

Self-Service Resolution Rate

Higher CSAT

Higher Same Day Resolution

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EBSCO, a prominent provider of online research content to institutions in the eLearning space and beyond, aimed to enhance content discoverability and user engagement. By adopting SearchUnify Cognitive Platform, EBSCO streamlined search experiences with enhanced search functionalities and content weighing, making their research content more accessible. Furthermore, in-depth insights helped in refining content, leading to an increased user engagement.

Key Outcomes:

An increase in Academy content views, stronger learner engagement, and a streamlined user experience across the platform.

125.8%

Growth in Academy Views

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Improved Content Visibility