Customer Experience

The 2025 Customer Support Playbook | Top 7 Trends to Watch

The 2025 Customer Support Playbook | Top 7 Trends to Watch

December 12, 2024

Discover how Agent Helper leverages Agentic AI for proactive support, predictive insights, and efficiency gains, enhancing CSAT and ROI.

Is Your Support Strategy Stuck in the Past? See How Cornerstone OnDemand Achieved a 98% Self-Service Resolution Rate

Is Your Support Strategy Stuck in the Past? See How Cornerstone OnDemand Achieved a 98% Self-Service Resolution Rate

December 2, 2024

Discover how Cornerstone OnDemand revamped its support strategy with AI-powered solutions, achieving a 98% self-service resolution rate and boosting CSAT. Learn how to overcome siloed knowledge, limited insights, and fragmented search for scalable support excellence.

SearchUnify at KMWorld 2024: Learn Proven Tactics To Boost ROI With Intelligent Knowledge Management

SearchUnify at KMWorld 2024: Learn Proven Tactics To Boost ROI With Intelligent Knowledge Management

November 26, 2024

Explore five proven strategies to enhance ROI with intelligent knowledge management as key takeaways from KM World 2024.

How KCS Connects Technology, People, and Knowledge?

How KCS Connects Technology, People, and Knowledge?

November 14, 2024

Learn how KCS enhances knowledge sharing, improves resolutions, and connects people with technology. Discover how Knowbler empowers knowledge-first support.

Agentic AI: Reshaping the Enterprise with Large Language Models

Agentic AI: Reshaping the Enterprise with Large Language Models

November 5, 2024

Explore Agentic AI's evolution beyond LLMs, driving intelligent automation, data-driven insights, and hyper-personalized customer experiences for enterprises.

How to Choose the Right Knowledge Management Solution?

How to Choose the Right Knowledge Management Solution?

October 28, 2024

Discover how Knowbler helps enterprises reduce support costs, boost customer satisfaction, and enhance agent productivity with intelligent AI-powered solutions.

Unlocking Digital Self-Service Success: 5 Questions to Guide Your Strategy

Unlocking Digital Self-Service Success: 5 Questions to Guide Your Strategy

October 25, 2024

Is your digital self-service strategy up to par? Here are six key questions to analyze your approach and drive results.

How To Boost Agent Productivity With Knowledge Audits?

How To Boost Agent Productivity With Knowledge Audits?

October 16, 2024

Leverage the right tools to optimize your knowledge base, streamline agent workflows, and improve customer satisfaction through effective knowledge audits.

Unlocking a New Level of User Experience with Semantic Search

Unlocking a New Level of User Experience with Semantic Search

October 15, 2024

Curious to know the capabilities of semantic search and how it can play a transformative role in enhancing your user experience. Click here to learn more.

How To Cultivate A Knowledge-Sharing Culture At Workplace?

How To Cultivate A Knowledge-Sharing Culture At Workplace?

October 14, 2024

Leverage the key strategies to build a knowledge-sharing culture at your workplace to optimize your knowledge base, improve productivity, and streamline agent workflows.

AI in Customer Support: Is it Here to Take Your Job or Make It Better?

AI in Customer Support: Is it Here to Take Your Job or Make It Better?

October 9, 2024

Explore how AI tools like SearchUnify's Agent Helper empower customer support agents, enhancing efficiency and delivering exceptional service without replacing jobs.

How To Eliminate Silo Mentality To Build A More Unified Team?

How To Eliminate Silo Mentality To Build A More Unified Team?

October 9, 2024

Find out how the silo mentality hurts businesses and why it is important to put an end to it with the help of knowledge management solutions like Knowbler.