It’s not about channel; it’s about experience. Customers want to be heard, irrespective of the number of channels being offered. Learn how cognitive technology integrates each channel & offers a seamless customer support experience.
Escalations are inevitable. But, for support success, it's important that we manage them well. Learn how to create an effective ticket escalation strategy, here.
Forrester evaluated the 13 most significant cognitive search vendors and named Grazitti Interactive’s SearchUnify a “Strong Performer” in its latest report. See what we believe makes us unique!
Microlearning is making rounds across the learning industry. It bridges knowledge gaps with bite-sized learning, anytime anywhere. This post explains how.
Firms today are switching to self-service portals to reduce costs, drive revenue & CSAT. But user intent has a pivotal role to play. This blog explains how.
Wondering how to fit chatbots in your corporate-wide CX strategy? Here’s a crisp blog post to get you started!
Read on to know how SearchUnify augment productivity within Service Console, drive self-service success within Community Cloud & boost knowledge sharing within Salesforce Platform.
Nurturing good customer relationships in B2B is critical. One wrong move can lure them away. Check out 5 best practices to deliver stellar customer service.
SLAs are the backbone of customer support relations between companies. Here are 3 ways CS teams can imbue cognitive technology & achieve SLA targets.
Customer support is not a cost center anymore. In fact, support agents now play a key role to generate revenue by upselling & cross-selling. Find out how!
‘No Result’ pages act as dead-ends for users. Optimize your site-search to increase engagements with these 5 powerful strategies & eliminate zero-result pages.
Technology has replaced archaic ways of customer service. Yet support orgs struggle to deliver stellar AX & CX. Read on to know why, & how you can overcome these challenges.