Customer Experience

The Rise of GenAI-powered Virtual Assistants for Business Success

The Rise of GenAI-powered Virtual Assistants for Business Success

February 20, 2024

Do you often face support escalations when your chatbot fails to provide suitable solutions to your customers? Read more to see how GenAI solves this problem.

The Role of the Agent Empowerment Index in Boosting Support Outcomes

The Role of the Agent Empowerment Index in Boosting Support Outcomes

February 8, 2024

Empowering support agents with the right tools ensures promising results. If you’re unsure how to achieve this, agent empowerment index helps. Learn how.

SearchUnify Ranked #1 in Enterprise Search Quadrant Report by Info-Tech Research Group’s SoftwareReviews

SearchUnify Ranked #1 in Enterprise Search Quadrant Report by Info-Tech Research Group’s SoftwareReviews

February 6, 2024

Join us to Celebrate SearchUnify’s success in securing 1st rank in the Enterprise Search Data Quadrant Report by SoftwareReviews. Learn more!!

AI in Enterprise Search: Overcoming Challenges and Achieving Excellence

AI in Enterprise Search: Overcoming Challenges and Achieving Excellence

January 11, 2024

Recognize the obstacles & opportunities in Implementing AI-powered enterprise search and witness the transformation of customer support. Learn more

Why You Need an Automated Ticketing Solution: Here are the Top 6 Benefits

Why You Need an Automated Ticketing Solution: Here are the Top 6 Benefits

January 6, 2024

Discover the benefits of an automated ticket management system in revolutionizing customer support and ensuring a seamless customer support experience.

A Glimpse into the Future of Customer Support: 2024 & Beyond

A Glimpse into the Future of Customer Support: 2024 & Beyond

November 14, 2023

Ready to revolutionize your customer support? Dive into this insightful blog uncovering the top trends for 2024 & stay ahead in the world of support.

Future-Proofing Customer Experiences with GenAI: A Glimpse into 2024 and Beyond

Future-Proofing Customer Experiences with GenAI: A Glimpse into 2024 and Beyond

November 9, 2023

Discover key generative AI trends that can take your customer experience to the next level, and provide you an edge in today’s competitive world.

The Bottom Line of Escalations: Costly Consequences & Proactive Solutions

The Bottom Line of Escalations: Costly Consequences & Proactive Solutions

October 24, 2023

Discover the art of effective escalation management for superior customer support and business excellence. Read now!

Chatbots Unleashed: Transforming Businesses with Conversational & Contextual AI

Chatbots Unleashed: Transforming Businesses with Conversational & Contextual AI

October 19, 2023

Conversational chatbots help you tackle multiple issues with just one solution. Read this blog to know how they can help your business grow!

The Costly Conundrum of Reactive Customer Support

The Costly Conundrum of Reactive Customer Support

October 5, 2023

Transitioning to proactive support is no small feat. But, with the New vs. known Case analysis, the shift becomes smoother. Read to know more.

How Generative AI is Transforming Customer Support and Enhancing User Experience

How Generative AI is Transforming Customer Support and Enhancing User Experience

July 12, 2023

Discover how generative AI is revolutionizing customer support and enhancing user experience in our latest blog post.

Transforming CX: Key Takeaways from Consortium for Service Innovation’s Member Summit 2023

Transforming CX: Key Takeaways from Consortium for Service Innovation’s Member Summit 2023

May 15, 2023

Member Summit 2023 was an incredible opportunity to network & learn about the latest innovations in the customer service industry. Read more about it here!

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