Customer Experience

The Key to Developing an Efficacious Escalation Prediction Model

The Key to Developing an Efficacious Escalation Prediction Model

November 26, 2021

An ideal predictive model helps you attain your support goals by preemptively managing ticket escalations. Read on to know how you can design one for yourself.

Top Technology Trends That Will Shape Customer Support in 2022

Top Technology Trends That Will Shape Customer Support in 2022

November 24, 2021

Striving to deliver exceptional customer support in 2022? We got you covered! This blog post reveals 9 trends that will redefine customer support in 2022 and beyond.

Data Annotation: The Invisible Backbone of AI & ML Algorithms

Data Annotation: The Invisible Backbone of AI & ML Algorithms

November 19, 2021

Data Annotation ensures your AI and ML algorithms perform and scale expeditiously. Wondering how? This post explains it all.

Query Ingestion: The Catalyst to Delivering Next-Gen Cognitive Search Engine

Query Ingestion: The Catalyst to Delivering Next-Gen Cognitive Search Engine

November 10, 2021

Enterprises are reaping myriad benefits of adopting AI & cognitive platforms for customer support. Unveil how this bonafide duo works together for success? Read on!

9 Challenges that Cast a Shadow Over Modern Support Organizations

9 Challenges that Cast a Shadow Over Modern Support Organizations

November 3, 2021

Wondering why your support team is falling short of delivering superior CX? This post identifies top 9 challenges that could be at the center of it & how to overcome them.

Human Agents & Chatbots: The Yin & Yang of Superlative Customer Service

Human Agents & Chatbots: The Yin & Yang of Superlative Customer Service

October 6, 2021

Chatbots can solve user queries 24/7, but nothing beats the personalized touch of a human. This blog reveals how bots & humans can coexist to deliver stellar CX.

Delivering Harmonized Customer Experience Across Support Channels

Delivering Harmonized Customer Experience Across Support Channels

September 3, 2021

It’s not about channel; it’s about experience. Customers want to be heard, irrespective of the number of channels being offered. Learn how cognitive technology integrates each channel & offers a seamless customer support experience.

5 Simple Ways to Recalibrate Your Ticket Escalation Strategy

5 Simple Ways to Recalibrate Your Ticket Escalation Strategy

August 18, 2021

Escalations are inevitable. But, for support success, it's important that we manage them well. Learn how to create an effective ticket escalation strategy, here.

Grazitti Interactive’s SearchUnify Named a Strong Performer in The Forrester Wave™: Cognitive Search, Q3 2021

Grazitti Interactive’s SearchUnify Named a Strong Performer in The Forrester Wave™: Cognitive Search, Q3 2021

July 14, 2021

Forrester evaluated the 13 most significant cognitive search vendors and named Grazitti Interactive’s SearchUnify a “Strong Performer” in its latest report. See what we believe makes us unique!

Why Microlearning Makes Sense for Your Customers, Employees, & Enterprise

Why Microlearning Makes Sense for Your Customers, Employees, & Enterprise

July 8, 2021

Microlearning is making rounds across the learning industry. It bridges knowledge gaps with bite-sized learning, anytime anywhere. This post explains how.

Search Intent: The Firepower for Optimizing Self-Service Experiences

Search Intent: The Firepower for Optimizing Self-Service Experiences

July 6, 2021

Firms today are switching to self-service portals to reduce costs, drive revenue & CSAT. But user intent has a pivotal role to play. This blog explains how.

How to Successfully Proliferate Conversational AI Into Your Corporate-Wide CX Strategy

How to Successfully Proliferate Conversational AI Into Your Corporate-Wide CX Strategy

July 2, 2021

Wondering how to fit chatbots in your corporate-wide CX strategy? Here’s a crisp blog post to get you started!

Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support

Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support

Support (re)Focus 2021 – A Virtual Customer Conference