Customer Experience

The Role of Cognitive Technology in Improving the Digital Customer Experience

The Role of Cognitive Technology in Improving the Digital Customer Experience

May 9, 2022

Support organizations have invested heavily in multiple digital support channels to create a seamless omnichannel digital customer experience. Read this blog to learn how cognitive technology brings more opportunities to improve the digital support experience for both customers and employees.

4 Reasons Why You Should Attend TSIA World: Interact 2022

4 Reasons Why You Should Attend TSIA World: Interact 2022

April 27, 2022

Grab your lanyard and learn how you can drive value from TSIA World: Interact Conference in a full circle. Read this blog to know more.

4 Reasons Why Companies Fail to Provide a Seamless Digital Customer Experience

4 Reasons Why Companies Fail to Provide a Seamless Digital Customer Experience

March 15, 2022

Can’t put your finger on why your firm is struggling with DCX? This post reveals four factors that could be at pulling you down.

5 Ways to Lower Your Contact Center’s Average Speed to Answer

5 Ways to Lower Your Contact Center’s Average Speed to Answer

February 22, 2022

Lowering Average Speed to Answer (ASA) can be an insurmountable task for many contact centers. But not anymore! With SearchUnify & AI added to your tech stack, supercharge your agent productivity and CX.

Evaluating Self-Service Success Beyond the Hubbub of Case Deflection

Evaluating Self-Service Success Beyond the Hubbub of Case Deflection

February 9, 2022

Learn why case deflection is facing flak & why organizations need to give up age-old self-service approach. The post also covers 3 CX metrics you need to track!

Waltzing Into 2022 with New Outlook Towards Customer Service Metrics

Waltzing Into 2022 with New Outlook Towards Customer Service Metrics

January 4, 2022

Customer service has gone from rotary phones to omnichannel. It's time to get your customer service KPIs and metrics up to speed as well. Read this post for more.

5 Customer Success Trends that Should be on Every Organization’s Radar in 2022

5 Customer Success Trends that Should be on Every Organization’s Radar in 2022

December 13, 2021

5 customer success trends that must be on every customer success manager’s list in 2022 to turn customers into happy patrons. Read on to know more.

The Key to Developing an Efficacious Escalation Prediction Model

The Key to Developing an Efficacious Escalation Prediction Model

November 26, 2021

An ideal predictive model helps you attain your support goals by preemptively managing ticket escalations. Read on to know how you can design one for yourself.

Top Technology Trends That Will Shape Customer Support in 2022

Top Technology Trends That Will Shape Customer Support in 2022

November 24, 2021

Striving to deliver exceptional customer support in 2022? We got you covered! This blog post reveals 9 trends that will redefine customer support in 2022 and beyond.

Data Annotation: The Invisible Backbone of AI & ML Algorithms

Data Annotation: The Invisible Backbone of AI & ML Algorithms

November 19, 2021

Data Annotation ensures your AI and ML algorithms perform and scale expeditiously. Wondering how? This post explains it all.

Query Ingestion: The Catalyst to Delivering Next-Gen Cognitive Search Engine

Query Ingestion: The Catalyst to Delivering Next-Gen Cognitive Search Engine

November 10, 2021

Enterprises are reaping myriad benefits of adopting AI & cognitive platforms for customer support. Unveil how this bonafide duo works together for success? Read on!

9 Challenges that Cast a Shadow Over Modern Support Organizations

9 Challenges that Cast a Shadow Over Modern Support Organizations

November 3, 2021

Wondering why your support team is falling short of delivering superior CX? This post identifies top 9 challenges that could be at the center of it & how to overcome them.

Relevant, Intuitive, Personalized: The Human-Centric Approach to Content Experience