Building an online community platform is non-negotiable nowadays. But, a successful brand community is the one that goes beyond case deflection. Read on to know how.
Personalization at scale is easier said than done. This blog post explains practical ways in which a company can achieve it and stay ahead of the personalization curve.
Many reports from leading research institutes have emphasized the role of CX going forward and a new year means new trends to look out for. In this post, we’ve rounded up five customer experience trends that businesses should bet on to prevail.
Read on to understand the correlation and differences between customer support and customer. Also, learn how cognitive technology & AI help CSM and service delivery managers to formulate foolproof support success strategy.
When the self-service fails, it increases the burden on agents and degrades customers’ trust. To prevent that, you need better content findability. This post explains how:
Business leaders need to adapt to weather all disruptions. This blog post reveals tips from a CTO for augmenting workforce productivity & lowering customer churn.
Predictive customer service allows you to take proactive steps for customer support. This blog post covers three ways to make customer service predictive with AI.
Despite the data being available in your database, are people struggling to find the relevant content at the right time? Then, here’s a panel discussion for you.
Self-service has evolved. Therefore, the way your company measures it also needs to be changed. This blog post covers 5 CX metrics that you can’t afford to miss.
Rich snippets are important for creating a superior user search experience. This blog post explains key prerequisites for them to work for your enterprise search.