KCS

KCS Analytics: The Buoyant Force That Lifts Your KM Program

KCS Analytics: The Buoyant Force That Lifts Your KM Program

May 26, 2022

KCS is like Thor's mystical hammer the Mjolnir: not everyone is worthy of lifting it. But now you can become worthy by leveraging real-time analytical reports. Read more.

Building a Strategic Framework to Create & Maintain a KCS Culture

Building a Strategic Framework to Create & Maintain a KCS Culture

May 20, 2022

Read this blog to learn how a strategic framework can align KCS practices to your organizational goals and enable you to effectively achieve them.

5 Reasons Why Knowledge Management Programs Fail

5 Reasons Why Knowledge Management Programs Fail

April 29, 2022

A future-proof knowledge management strategy is crucial to improve self-service & reduce user effort. Want to know why your KM efforts are failing? This blog explains.

Top 5 Challenges Businesses Need to Overcome to Successfully Adopt KCS

Top 5 Challenges Businesses Need to Overcome to Successfully Adopt KCS

March 30, 2022

KCS is taking the customer service world by storm. But after the initial kick-off, many firms leave the knowledge management programs hanging. Wondering why? This blog post explains.

4 Handy Ways to Capture & Codify Tacit Knowledge in Your Organization

4 Handy Ways to Capture & Codify Tacit Knowledge in Your Organization

May 4, 2021

Support agents possess a ton of tacit knowledge but it is futile if organizations fail to tap into it. Read on to find out the best practices to capture tacit knowledge for KCS success.

How KCS & Self-Service Work Hand-in-Hand to Drive AX & CX

How KCS & Self-Service Work Hand-in-Hand to Drive AX & CX

March 12, 2021

Learn how to adopt KCS and elevate CX. Also, improve agent productivity with self-service by capturing the collective knowledge of your organization.

How KCS Reduces Time-To-Value, Agent Onboarding Time, and Customer Effort

How KCS Reduces Time-To-Value, Agent Onboarding Time, and Customer Effort

January 29, 2021

This blog post is a brief read describing KCS and how it can be leveraged to reduce customer time-to-value, agent onboarding times, and fueling self-service.

Agile Knowledge Management: Why & How to Inculcate It

Agile Knowledge Management: Why & How to Inculcate It

January 7, 2021

Agile knowledge management, the new-age way to manage information in organizations. This blog post explains what it is, why you need it, and how you can instill it.