KCS is like Thor's mystical hammer the Mjolnir: not everyone is worthy of lifting it. But now you can become worthy by leveraging real-time analytical reports. Read more.
Read this blog to learn how a strategic framework can align KCS practices to your organizational goals and enable you to effectively achieve them.
KCS is taking the customer service world by storm. But after the initial kick-off, many firms leave the knowledge management programs hanging. Wondering why? This blog post explains.
Support agents possess a ton of tacit knowledge but it is futile if organizations fail to tap into it. Read on to find out the best practices to capture tacit knowledge for KCS success.
Learn how to adopt KCS and elevate CX. Also, improve agent productivity with self-service by capturing the collective knowledge of your organization.
This blog post is a brief read describing KCS and how it can be leveraged to reduce customer time-to-value, agent onboarding times, and fueling self-service.
Agile knowledge management, the new-age way to manage information in organizations. This blog post explains what it is, why you need it, and how you can instill it.