KCS

How KCS Reduces Time-To-Value, Agent Onboarding Time, and Customer Effort

How KCS Reduces Time-To-Value, Agent Onboarding Time, and Customer Effort

January 29, 2021

This blog post is a brief read describing KCS and how it can be leveraged to reduce customer time-to-value, agent onboarding times, and fueling self-service.

Agile Knowledge Management: Why & How to Inculcate It

Agile Knowledge Management: Why & How to Inculcate It

January 7, 2021

Agile knowledge management, the new-age way to manage information in organizations. This blog post explains what it is, why you need it, and how you can instill it.

Live Webinar

Reducing Customer Time to Value Across Your KCS Journey

Live Webinar

Reducing Customer Time to Value Across Your KCS Journey